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Click here or scroll down to respond to this candidateCandidate's Name
(Salesforce Technical Lead)Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE LinkedIn: https://LINKEDIN LINK AVAILABLE PROFESSIONAL SUMMARY: Aura, LWC, Sales Cloud, Service Cloud, Communities,FSLHaving 8 Years of IT experience with 7 years of strong experience in design, Development, communities, lightning component development, classic to lightning migration and deployment of application using Force.com, Apex, lightning Aura & LWC and Cloud Computing based Salesforce CRM, customization and development and 1 years in Java Development.Managing the Client Relationship, Creating and Manage Project Plans, mapping out Business Processes, Supporting People Through Change, Gathering Functional (Business) Requirements, managing a Team of Technical Staff, Proposing Technical Requirements, Technical Product Configuration, User Testing and Training.Interacts with the Business, Project, Development, Operations, and Service Integration teams to deliver complete technical solutions to our stakeholders and distribute development tasks to team members and mentor developers towards solution development.Good experience on configuring security settings by using Profiles, Permission sets, Roles, OWD, Sharing Rules, Manual Sharing, Apex Managed Sharing, View All, Modify All, View All Data and Modify All Data.Experience on Data migration activities using Apex Data Loader, Import Wizard, Salesforce Inspector and Workbench.Worked on creating Public Groups and Queues as per the requirements.Worked on Reports, Dashboards and having good exposure on Lightning Experience.Experience in Salesforce CRM app development with Sales Cloud, Service Cloud, Experience Cloud/Communities and Force.com at an enterprise level of complexity.Worked on developing Batch Apex (Asynchronous), Future Methods, Wrapper Classes, Apex Triggers, Lightning Aura and LWC.Experience with DML, SOQL, SOSL, Custom Labels and Custom Settings (List and Hierarchy).Experience in developing Test Classes to cover the code for Apex Triggers and Apex Classes.Good Experience on Lightning Design System, Lightning Components and Lightning Apps.Experience in configuring Lightning App Builder and Using Lightning Components Bundle for creating Lightning Application (Single Page Application).Experience in Lightning Web Components, Handle Events, Communicate between Components, and Lightning Data Service on LWC.Experience in Lightning Flows, Record Triggered Flows, Auto Launched Flows, Scheduled Flows.Experience in REST API, Custom REST API, Connected Apps, Remote Site Settings.Experience in Service cloud Automation (Business Hours, Holidays, web to case, Email to case, Case auto assignment rule, Case auto response rule, case escalation rule).Experience in Experience Cloud (Customer Community),Experience in Sales Cloud: Solution Design, Lead Management, Account & Contact Management.Experience in Deployments activities using Azure DevOps, GitLab and VS code. EDUCATIONMasters (Management Information Systems) from University at Buffalo, SUNY Buffalo -2024.Bachelors (Information Technology) from Rajasthan Technical University-2015. CERTIFICATIONSSalesforce Certified AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Platform Developer-ISalesforce Developer Platform Developer-IISalesforce Certified AdministratorSalesforce Certified Sales Cloud ConsultantTECHNICAL SKILLSWORK EXPERIENCECompany : The Humble Warrior Collective, Buffalo, NewYork, USA Jan 2024 to May 2024 Platform : Sales Cloud, Service Cloud Experience Cloud (Community Cloud) Role : Senior DeveloperResponsibilities:Interacts with the business, requirement analysis, documentation & solution design, involved in development, Operations, and Service Integration teams to deliver complete technical solutions to our stakeholders & Deployment activity using Salesforce CLI.Involved in Requirements Gathering, Analysis, documentation and Understand Business requirements and objectives for the new Functionality/Enhancements on existing features.Involved in Technical Architecture and Design, Solution Development, Technical Documentation, Governance and Compliance, Performance Optimization and End to End Deployment Activates.Involved in building Aura Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.Salesforce.com & IntegrationSalesforce Configuration, User Model, Security Model, Apex, Triggers, Batch Apex, Test Class, SOQL, SOSL, Lightning Design System, REST APLanguages & Web Technologies Apex, Lightning Aura, LWC, HTML, Java, JavaScript, CSS. Tools & TechnologiesImport Wizard, Data Loader, Inspector, VS Code, GitHub, Bitbucket, Change Sets, CI/CD, Migration, Salesforce CLI, Azure DevOpsMethodologies Agile Lifecycle, Waterfall, Scrum, SDLC. Salesforce modules Sales Cloud, Service Cloud, Community Cloud, FSL, and Tableau CRMUsed SOQL & SOSL for data manipulation needs of the application using platform database objects.Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.Responsible for setting up web service integrations, worked with Web Services (REST API's) integration of payment processing with Stripe into donation management system.Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Report Types, Report Types, Report Types, Reports and Dashboards, master-detail, and lookup relationships.Responsible for Designing UI/UX according to the business requirements.Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.Company : Fujitsu, (Bayers & Moodys Client), Noida, India Jan 2022 to Jun 2023 Platform : Community Cloud, Sales Cloud, Service Cloud Role : Senior Technical LeadResponsibilities:Designed an enterprise architecture in Salesforce Service Cloud for Moodys Cooperation to provide credit ratings, research, tools, and analysis to financial markets including the configuration setups and lightning components which results 40% faster response times and smoother operations.Attained application performance status by 60% through code refactoring, migrating classic components to Salesforce Lightning (Aura, LWC) for Bayers, optimizing SOQL database queries, and enhancing UI design.Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.Involved in building Lightning Web Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.Reached 40% improvement in inventory management capabilities through the development of custom validations, lightning flows, and apex triggers to implement the Glovia product available from AppExchange in Salesforce. Company : Geisceke & Devrient, Gurugram, India Sep 2021 to Jan 2022 Platform : Sales Cloud, Service CloudRole : Software ConsultantResponsibilities:Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.Improved code quality by 40% through automated validations and tests integrated into the fully automated CI/CD pipeline using Microsoft Azure DevOps process.Created asynchronous Batch Apex for pending customer transactions, resulting in email notifications for unresolved transactions and a 60% optimization in system performance while managing millions of leads effectively.Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, Products and Custom Objects.Involved in building Lightning Web Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.Company : Accenture (Baxter & CVS Health- Client), Gurugram, India Jan 2020 to Sep 2021 Platform : Sales Cloud, Experience CloudRole : Senior Salesforce DeveloperResponsibilities:Interacted with various Business users to gather requirements and involved in scrum meetings.Utilized the Salesforce Field Service Lightning (FSL) managed package to develop customized solutions using Lightning Design System (LDS) for optimizing field service operations and enhancing customer satisfaction by 30%.Reduced manual data entry by 80% through implementing automation in Lightning Aura components in VS code to monitor COVID-19 patient data within Service Cloud for CVS Health.Created and deployed several reports for different user profiles based on the need in the organization.Worked on refactoring the existing code to make sure the code follows salesforce provided core standards.Worked in Salesforce CRM development with Sales Cloud, Experience Cloud/Communities.Led design of end-to-end (0->1) chatbot customer journey (Work Orders in FSL) feature incorporating on using Amazon Lex in Salesforce Experience Cloud, resulting in a 30% reduction in bounce rate for primary user flow.Extensive experience writing test classes to achieve 85% code coverage and made sure to include both positive and negative test cases.Company : NIIT Technologies, Noida, India Oct 2018 to Jan 2020 Platform : Sales Cloud, Service CloudRole : Salesforce DeveloperResponsibilities:Boosted by 40% in user adoption through reverse engineering, aiding client Ofcom in transitioning applications and data from a Java-based platform to Salesforce Service Cloud involved configurations and implementing LWC/Aura components, Apex classes, as well as facilitating seamless integration.Developed scheduled Batch class for results oriented B2C application strategy for Ofcom application for discount module app, excel in 50% clearance in clearing for the pending transactions of the Ofcoms recharge.Spearheaded development of a complaint feature in Aura components for internet services on the Ofcom website, resulting in a 40% increase in user engagement and a 25% increase in user retention, overall amplified to a 20% increment of net revenue.Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.Involved in deployment process using ANT and change sets. Company : Wipro, Greater Noida, India Nov 2015 to Oct 2018 Platform : Java + SalesforceRole : Senior Salesforce DeveloperResponsibilities:Developed catalog and payment microservices to deprecate Lime Road (e-commerce), reducing order drop-off by 20%.Analyzed and optimized application performance by 55% through extensive code refactoring by upgrading legacy code to newer technology versions and hosting on AWS. |
