Candidate Information Name Available: Register for Free Title Operation Supervisor Target Location US-MI-New Boston Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
New Boston, MI Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

Authorized to work in the US for any employer


Work Experience

Operation Manager
JCPenney-Ann Arbor, MI
August 2020 to Present
  Cross-training in multiple departments, acquiring a comprehensive understanding of company
operations and effectively training new employees.
  Analyzed and implemented necessary changes to Salesforce software, optimizing its functionality and
improving overall efficiency.
  Processed customer service requests through phone and email support, ensuring prompt and
satisfactory resolution of customer issues.
  Customized CRM using the latest tools and technologies, such as workflows and triggers, enhancing
its capabilities and streamlining processes.
  Maintained detailed customer correspondence in CRM, enabling effective tracking of requests,
problems, and solutions.
  Proactively educated customers about the features and benefits of company products and services,
enhancing customer satisfaction and loyalty.
  Conducted internal data audits and process evaluations, identifying and managing initiatives to improve
business performance.
  Recommended metrics and models based on observed trends, providing valuable insights for strategic
decision-making.
  Collaborated with internal teams to understand evolving business needs and strategies, aligning
initiatives and driving positive outcomes.

Assistant Store Manager
Circle K-Woodhaven, MI
June 2019 to August 2020
  Managed cash handling and coordinated change orders for employees, ensuring accurate and efficient
financial transactions.
  Oversaw day-to-day store operations, including inventory management, staff scheduling, and customer
service, resulting in smooth and efficient store functioning.
  Provided prompt and helpful assistance to customers, addressing inquiries and resolving issues through
various communication channels, including phone, email, and in-person interactions.
  Implemented customer service training programs, improving customer satisfaction ratings by 10%.
  Maintained consistent and accurate cash drawer records, ensuring compliance with company policies
and procedures.
  Communicated effectively with team members and customers, using clear and concise language to
facilitate understanding.
  Ensured error-free documentation and reporting, proofreading all official correspondence and reports
for accuracy and professionalism.
  Demonstrated strong organizational skills and attention to detail in coordinating change orders and
managing cash drawers.

General Manager
Tim Hortons-Flat Rock, MI
June 2018 to August 2020
  Training staff to follow restaurant procedures
  Customer Service
  Office
  Conflict Resolution
  Customer support
  Maintaining safety and food quality standards
  Organizing schedules
  Keeping track of employees' hours
  Recording payroll data
  Ordering food, linens, gloves and other supplies while staying within budget limitations
  Supervising daily shift operations
  Controlling operational costs and identifying ways to cut waste
  Interviewing/recruiting new employees

Office Manager
Healthcare DME-Ann Arbor, MI
May 2015 to June 2018
  Assisted with insurance verification and authorization processes, ensuring accurate and timely
processing of claims and minimizing delays in patient care.
  Managed incoming calls and inquiries, providing exceptional customer service to patients and visitors,
resolving issues promptly and professionally.
  Scheduled appointments and assisted patients with registration procedures, maintaining an organized
and efficient appointment system.
  Multitasked efficiently to handle administrative tasks such as filing, data entry, and maintaining patient
records, ensuring accuracy and confidentiality of information.
  Utilized Excel and Office suite software for various office tasks, demonstrating proficiency in computer
skills and enhancing productivity.
  Maintained clear and concise communication with patients, colleagues, and healthcare providers,
avoiding medical jargon and ensuring understanding.
  Ensured consistency in formatting and tense usage throughout administrative tasks and
responsibilities, presenting a professional and polished image.
  Diligently proofread all documentation and records, ensuring accuracy and completeness, and
minimizing errors.
  Using ERP


Education

Certified Scrum Master in Agile
scrum alliance - Remote
May 2024 to May 2026

Undergraduate in Applied Science
Wayne County Community College District - Belleville, MI
December 2021 to April 2022


Skills
  Technical support
  Medical Insurance Rep
  Supervisory Experience
  Zendesk
  LiveChat Support
  Supervising experience
  Administrative experience
  Computer skills
  Office experience
  Negotiation
  Operations management
  Phone etiquette
  Restaurant management
  PCI
  Calendar management
  Inside sales
  ERP systems
  HIPAA
  Accounting software
  QuickBooks
  DME
  POS
  Human resources
  SAP ERP
  SAP
  HRIS
  Microsoft Excel
  Jira
  Computer skills
  QuickBooks
  User Interface (UI)


Certifications and Licenses

Chauffeur license
April 2019 to Present

Driver's License
July 2023 to July 2026

Certified Scrum Master
April 2024 to April 2026