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Click here or scroll down to respond to this candidate About Me
Native Austinite with eight years experience in customer service. My background is
cosmetology but through my previous positions I have evolved my skillset to include
account management, client billing, and the ability to work in a fast paced, high-
volume sales environment. Making the customers experience one to remember is
where I thrive the most, bright, bubbly, attention to detail and with these skills I would
be an amazing asset to any team.
Place of Birth
Employment History
IVitamin SOCO Austin, Texas July 2022 Currently
I greet and welcome visitors in person and on the phone. I optimize patients
Management Experience
satisfaction, treatment times in a high-volume environment all while selling
Complex problem solving membership plans, packages and retail products. I assist management with program
development operations such as mobile services/consults and ensuring availability of
Reliable/Flexible
treatment information by filing and retrieving patient records.
Face to Face Spa W 6th Austin, Texas November 2021 July 2022
Staff training & development
I coordinated check-in s/out s and directed clients while managing 2 phone lines and
Record keeping & Documentation
facilitate over 30+ calls daily with clients, venders, and staff. I maintained an
organized, clean, professional workspace and waiting area. I maintained inventory
while stocked supplies and smoothly managing day to day operations while also
coordinated client availability, training, pickups and delivery of express mail services.
Pluckers S Lamar Austin, Texas May 2018 October 2021
My duties consisted of being able to use Aloha to ring in orders and process checks/cards/cash,
while respecting established sanitation protocols and health standards. I also observed proper
food preparations and safely, marking the date and item and handling techniques. I was able to
References
meet guest service standards while upselling food and alcohol items, including Pluckers Club.
Denise Rodriguez (Lead My Server role was to always keep our work area neat and clean, and maintain equipment used
Coordinator) in food/drink preparation.
PHONE NUMBER AVAILABLE Education
EMAIL AVAILABLE Aveda Institute
Alianna Gonzales (Spa Cosmetology in Austin, TX FEBRUARY 2020 FEBRUARY 2021
Coordinator)
PHONE NUMBER AVAILABLE
Accomplishments
Awarded Spa Coordinator of the Year due to scoring 98% in the client satisfaction survey s
EMAIL AVAILABLE clients receive after their services.
Organized reservations for over 200 clients per event while overseeing ticket distributions
Hannah Henning (Pluckers
FOH/BOH Manager) and managing customer relations.
Received over 22 positive Yelp reviews in the month of December (2021).
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE Software Program Skills
Booker
Zenoti
Aloha
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