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| | Click here or scroll down to respond to this candidateCONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLECleveland OHEDUCATION AND TRAININGStreet Address /2023Bachelor of Science - Healthcare AdministrationTiffin UniversityTiffin, OH01/2020AAB Associates - Human Resource ManagementLakeland Community CollegeKirtland, OH03/2024Basic Life Support (CPR and AED)American Heart AssociationSUMMARYSeeking a position which enables room for growth and experience in the work force while challenging my previous work experiences. Diligent and analytical inspection professional offering strong observational and documentation skills developed across 15-year career. Successfully examine documentation and monitor activities to verify compliance and identify issues of concern. Self-motivated and hardworking with good time and project management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.SKILLSMS Office SuiteAdministrativeAnalyticalAttention to detailCustomer serviceResearchQualityProject ManagementConflict resolutionCommunicationClericalSpeakingOffice machinesCreative writingClientActive listeningTeam buildingFlexibilityReliableRelationship buildingMulti-taskingData entry/editingFiling/scanningNegotiationTime managementWrittenCase ManagementData Entry and AnalysisEmail and Telephone EtiquettePatient SupportRegulatory ComplianceRecords ManagementMS OfficePositive AttitudeOrganization and MultitaskingDecision-MakingCase Management TrackingRelationship BuildingDocumentation and ReportingProblem-SolvingResource ManagementPatient ManagementPatient Needs AssessmentConflict ResolutionEXPERIENCECase Manager/ParalegalBuckeye Law Group Cleveland, OH11/2023 - CurrentPerform data entry duties.Interviewing, gathering information and documents from clients and other sources.Handle incoming calls and other communication interactions with clients and third parties.Maintain ongoing relationships with clients.Maintain and organize electronic case files.Collecting, Reviewing, and Verifying medical bills, liens, declaration pages, payment logs, etc., from third partiesWork in a team-centered environment and communicate with lead attorney, paralegals and legal assistants about all aspects of the case.Work with a high volume of clients and maintain organization and efficiency.Perform other related duties as assigned.Lab CoordinatorCleveland Clinic Home Sleep Lab Warrensville, OH07/2022 - 10/2023Administered performance evaluations, training, administrative duties.Scheduling/ confirming appointments.Multitasking in a fast-paced environment, data entry, inputting/updating patients' information into system following HIPPAPatient advocacy, customer service, uploading patient results and attaching to patients' chartsCleaning/disinfecting equipment used for sleep studies, coordinating department activities, individuals, and resources.Getting devices ready for shipment to patients.Patient Service CoordinatorUH Hospitals Home Care Warrensville, OH03/2022- 07/2022Scheduling appointments, entering doctors' orders for medications, tests, proceduresAnswering patients scheduling questions and responding to non-medical requests, customer serviceMaintaining patient database, including entering new patient information/demographicsEnsuring ethical and moral practices are carried out properly.Primary interface between patient, field clinicians, referral sources, Clinical Managers, Resource Clinicians, and other agency departmentsIntake, Authorizations and Pharmacy Staff.Court AssistantCuyahoga County Common Pleas Courts Cleveland, OH04/2019 - 03/2022Data entry, maintaining sensitive and confidential information.Preparing court dockets for arraignment and first appearance court datesActively calling cases during court proceedingsAdministrative assistance for the Bail Commissioner's and JudgesOperating various office machines to prepare court information.Paying attention to details while entering dataMulti-taskingHandling/ processing requests from Attorneys, Judges, and Deputy Bond Commissioner'sEffective time managementAnswering phone/ managing calls from defendants, families, and attorney's offices to process continuations and confidential records.Contributed to development, planning, and completion of project initiatives.Answered face to face telephone requests for information about warrants, citations and other court documents or procedures.Assembled paperwork and relevant files and briefs for use by judges at hearings.Supports daily courtroom operations, including document preparation, filing of referral forms and court notices, check- in and check -out and bailiff duties.Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys.Gift Processor/Data EntryCleveland Clinic Beachwood, OH10/2018 - 04/2019Scanning, faxing, and filing documents.Adding and editing client profiles upon request into companies' systemsChecked new and existing data for accuracy.Inputting and cataloging informationClerical and administrative duties were completed as well.Responded with personalized contacts and thank you letters to donors, event attendees and social media followers.Juggled multiple projects and tasks to ensure high quality and timely delivery.Code Compliance Specialist- Property Preservation Specialist- Inspections BillerSafeguard Properties Valley View, OH03/2009 - 09/2018Customer Service to Client (Banks) and Code officials by addressing and processing their request.Effectively resolving discrepancies between the Code Officials, Banks, and VendorsProviding quality resolution and safeguarding our clients' interestsSet up monthly team meeting for production statuses.Conducted one on one training sessions with team members to increase quality.Enforced regulations by reviewing federal, state laws and code violations to confirm compliance.Assessed and prioritized contributions according to amount and serviceDocumented collections amounts and status and maintained information in organizational database.Supported bank clients by answering questions related to compliance and effective training and delivery of new policies and protocols.Monitored property condition utilizing inspection results and information from contractors.Worked with contractors to ensure they are knowledgeable in various insurers and investors guidelines and completing work within agreed upon time frames.Reviewed transaction disputes to ensure chargebacks are accurate..ERIKA THREAT |