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Click here or scroll down to respond to this candidateYCCandidate's Name
Technical support/ Medical Billing and codingPHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn/Portfolio New YorkEXPERIENCETech Support analyst IInovalon Inc07/2022 - 02/2024 Tampa, FloridaAnswer inbound customer requests via telephone, email or chat or any additional method of inbound communication demonstrate proficiency with all internal toolsContact and interface for customers regarding support, troubleshooting and problem resolutionResolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution Identify beneficial product opportunities for existing customers and communicate to sales team via workflow processDocument all activities with customers in CRM per defined process and proceduresResolve open cases within specified guidelinesElevate issues following escalation procedure timely and as appropriateMaintain compliance with Inovalon's policies, procedures and mission statementAdhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures Patient RelationsWomen's Care Enterprises09/2021 - 06/2022 Brandon, FloridaWelcomes patients to the facility; serves as the primary point of contact for patients and visitors.Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area Schedule appointments in person or by phonePerform patient check-in/check-out proceduresCollect co-pays when applicableAct as liaison between clinical staff and patients Verify patient benefitsRepresents clinics in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner Performs other duties as assignedAttends required meetings and participates in team activities and professional development activitiesEDUCATIONCertify Medical AssistantSanford Brown Institute05/2010Associates in Applied ScienceCUNY Borough of Manhattan Community College01/2012SKILLSCMS ICD 9 and ICD 10Medical TerminologyInsurance Verification CPT CodingEMR Systems CRM softwareHealthcare IT industry (medical billing,CMS, clearinghouse, or other payers)Computer skillsCommunication skills BilingualMicrosoft Office suite including Word,Excel, and PowerPointSalesforce ServicenowHealthcare EDI Knowledge(ANSI 835,837, 270/271)Customer serviceRecord Managementwww.enhancv.com Powered byEq |
