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ProfileI have extensive experience in customer service. I have worked from home for over 10 years. I am a self-starter. I do not require a lot of supervision yet I know when I need to contact my supervisor. I am a team player. Self-motivated. I will get the job done. I have dealt with angry customers and angry parents. I know how to diffuse a volatile situation. You will hear a smile in my voiceExperienceIndependent Contractor Self-Employed - 2013 to present I work with 10 different companies. I do: store environmental audits, insurance claims photos and inspections, compliance inspections for TransUnion, Equifax as a third party inspector, compliance inspections for several gas companies.Independent Contractor - Lois E. Madsen Financial Aid Services - Paola KS 06-2XXX-XX-XXXXI was hired as a Financial Aid Counselor Independent Contractor. Worked online at home until the college requested the I travel to South Carolina. I worked on campus for two months. Did intake for on ground students - setting up their financial aid files and funding for their education. Worked with the Business Office payment plans. Financial Aid Counselor- Central Christian College of Kansas, McPherson, KS 2019-2022 Worked from home. Was a financial aid counselor for the entire online program. Handled undergraduate programs and the graduate program for all online students. Kept detailed recorded in the CAMS system. Worked with off campus DJA Financial Aid Services. Held and Lead meetings with several departments. Submitted daily and weekly reports to several departments. Established a close relations with Admissions. Financial Aid Counselor - Various colleges - 1981-1999 During this time I worked with Independent For-Profit post secondary colleges. Most if not all of the colleges are now closed. I held many positions: Financial Aid Counselor, Financial Aid Supervisor, and Registrar. There were many program reviews by the Department of Education during these years. During my tenure not once did I fail a program review. All records that I was in charge of and my department were clean and within compliance rules and laws. Customer Service Representative and later Trunk Assignor New York Telephone Company 1972-1980New York Telephone Company had a very extensive training program for their customer service representatives. I have used that training in all the jobs that I have done. Record keeping, working with difficult customers, selling special services. As a trunk assignor I learned how to work with various types of co-workers and engineers. I was the second woman in NYT history to be promoted to the Emergency Control Center. There I learned how to hand emergency pressures. How to read schematics. How to coordinate and dispatch repair crews.EducationCollege of the Desert, Palm Desert CA - General Studies - Associate