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Click here or scroll down to respond to this candidateCandidate's Name
Fairview Heights, ILEMAIL AVAILABLEPHONE NUMBER AVAILABLESummary Eligible customer support executive with 10+ years of experience, handled large flow of customers inbound/outbound. Insurance experience, sales experience, record management, accounts management etc. Well versed with basic computer skills e.g. MS word, MS excel, outlook etc. Authorized to work in the US for any employerEducation Some college in General South Panola High School - Batesville, MSSeptember 1991 to May 1995Skill Troubleshooting (10+ years), Customer Service (10+ years) Call Center (10+ years), CSR (10+ years) Assessments Call Center Customer Microsoft Office Administrative Experience Customer Service Time Management Leadership Experience Sales Experience Insurance Sales Records Management Word Processing Accounts Receivable Microsoft Excel Data entry Computer literacyCertifications and Licenses Insurance LicenseDecember 2019 to January 2024Life/Health InsuranceWork ExperienceSpectrumJune 2023 to presentInbound sales Inbound calls with current customers Upgrade current customers on internet, streaming, voice & mobile Create new accounts for new customers Set up new services for current customers /new customers Run trucks to service areas Check addresses for serviceability Work on programs like CSG, Agent OS & GSI Educate customers on Promotions & Spectrum Mobile services Assist current customers with assortment of issues while pushing sales Document calls / stats / sales / report numbersMedicare expert/insurance agent for UnitedHealthCare July 2021- December 2022took inbound calls from current members or prospectsHIPAA information handled securelyanswered questioned an educated callers on Medicarefound plan that fit the caller's needs and got them enrolledfiled applications for CMS approvalalso educated callers on OTC benefits and much more Call Center OperatorStericycleMay 2017 to April 2021 Answer phones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into the database. Greet callers and handle inquiries or direct to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Learn to operate new office technologies as they are developed and implemented. Train & assist staff with computer usage. Supervise other clerical staff and provide training and orientation to new staff. Page/send messages to doctors to reach patients and hospitals during after hours. Licensed Life Insurance AgentDivine Life - Fishers, INJuly 2020 to November 2020 Answered calls from potential prospects, wrote out policies, spoke with multiple people to make sure information obtained was correct, did some underwriting, entered information into databases, completed forms for clients. Handled sensitive information, spoke with Banks, doctors, pharmacies etc. I am licensed in 10 states. My NPN 19381084Cashier/Customer ServiceCitgo - Brownsburg, INJune 2015 to May 2016 Receive payment by cash, check, credit or debit cards. Exchange money and make change for customers. Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers. Assist customers by providing information and resolving their complaints. Count money at beginning and end of shifts to make sure money is adequate. Greet customers as they enter the establishment. Sell lottery tickets and other items to customers. Calculate total payments received during a time period and reconcile this with total sales. Maintain clean and orderly checkout areas and complete general cleaning duties such as mopping, taking out trash and making sure bathrooms are clean by cleaning toilets and sinks. Clerical AssistantEdu Tax Advisors - Indianapolis, INJanuary 2013 to April 2015 Unlock doors, get the office ready for clients. Enter and update the client's records on computer. Greet clients as they come in. Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, photocopy, and mailing out materials. Perform accounting and bookkeeping activities such as invoicing, maintaining financial records, budgeting and handling cash. Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to store documents, using computers. Perform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work. Open, sort, and distribute incoming correspondence, including taxes and emails. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Meet with individuals, special interest groups and others on behalf of executives, committees, and board directors. File and retrieve corporate documents, records, and reports. Manage and maintain executives' schedules. |
