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Title Customer Service Representative - Work From Home
Target Location US-GA-Newnan
Email Available with paid plan
Phone Available with paid plan
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 A M E L I A   C H A V E Z
PHONE NUMBER AVAILABLE // EMAIL AVAILABLE // Auburn, AL
EDUCATIONSamford University, Birmingham, AL, May Street Address
Bachelor of Arts, Major - Communication Studies; Minors - Marketing and SpanishGPA: 3.Street Address /4.00RELEVANT COURSEWORKInterpersonal Communication, Health Communication, Social Media Marketing, Customer Journey and Content Marketing, Consumer Behavior, Digital Marketing, Data Analytics, Business Communication, Communication Workshop, Professional Communication, Rhetorical Criticism, Research MethodsRELATED EXPERIENCESamford University, Birmingham, ALSocial Media Marketing Intern, August 2023   April 2024      Create content and help manage Samford s Flagship social media accounts of LinkedIn, Tik Tok, Instagram, Facebook, X      Editing, social listening/monitoring, create copy, event coverage, photography, Sprinklr experienceAthletics Broadcasting and Media Student Intern, February 2023   April 2024      Learn and fulfill different media roles for Samford University Athletic Events such as assisting in set up, producing/directing broadcast, filming, sound, and replay for the ESPN+ broadcast      Office hours work such such as creating athlete cut outs in PhotoshopAthletics Ticketing Operations Student Worker, January 2023   October 2023      Sold tickets for Samford University Athletic events      Provided hospitality and direction to visitors attending athletic eventsGrace Klein Community, Birmingham, ALSocial Media Marketing Course Internship, January 2024   April 2024      Design social media content consistent with company mission and values      Schedule content and analyze performance in  Cloud Campaign  digital marketing platform
      Finalist for Intern Presentation on GKC Audit and Marketing Campaign Proposal
Family Patterns Matter, Newnan, GASocial Media Marketing Intern, May 2023   August 2023      Design social media content consistent with company mission and values      Manage  Thryve  digital marketing platform for scheduling marketing materials and maintaining communications with partners and volunteersOTHER EXPERIENCERock Salt Milk Bar, Newnan, GATeam Lead, May 2021   August 2022      Trained employees in new techniques and monitored daily activities      Managed the front and back of store to ensure customers were taken care of while maintaining stocking and cleanliness of storeBiscuits & Burritos LLC, Newnan, GAMarketing Intern and Head Cashier, June 2022   June 2023      Shadow and assist the marketing manager in creating and reviewing promotional content
      Provide excellent customer service, cash register experienceACTIVITIES & AWARDSDean s ListConnections Leader Fall 2023Communications and Media Department Student AmbassadorLambda Pi Eta- National Communication Association Honor SocietyDelta Sigma Pi- National Spanish Honor SocietyDepartment of World Languages and Cultures Highest Class HonorsStep Sing ScholarshipSamford University Academic and Leadership ScholarshipsSPECIAL SKILLS & CERTIFICATIONSCertifications: Digital Engine Certified from The Digital Engine by InGen Marketing, Stukent Mimic Marketing Principles and Consumer Behavior Completion, Google Analytics, HubSpot Digital/Social Media Marketing, Hootsuite Social Media Marketing
Computer: Sprinklr, Google Platforms and Analytics, Microsoft Office Suite, Cloud Campaign, Mail Chimp, WordPress, Canva

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