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Click here or scroll down to respond to this candidateNorfolk, VA 23504 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileCandidate's Name
I have continued educational training in vital signs, injections and medication administration, venipuncture, EKG's, culture techniques, and assisting with examinations, Electronic medical records management, medication prescription guidance, Knowledge of clerical systems, managing files and records, and other office procedures, Detail-oriented in handling customer information, acting as liaison, resource and primary point of contact for all levels of operations, internal staff, clients, and outside vendors. Easily establish strong rapport with customers, maintaining comprehensive product knowledge and enable customers to make well-informed medical decisions. Also, I Enjoy sharing knowledge and encouraging development of others to achieve team goals, Refined planning and organizational skills that balance work and team support. I am indeed authorized to work in the US for any employer. PROFESSIONALSUMMARYSKILLS Venipuncture Phlebotomy Vital Signs Triage Laboratory Experience Patient Care English FDA (1 year) Certifications and Licenses PresentSterile Procedures andTechniques Customer ServiceAdvanced AnatomyKnowledgeAssisting with PhysicalExams Restocking Lab SuppliesCatheter Change andPreparation Charting ExpertiseHuman Anatomy andPhysiology Direct Patient CareEquipment andInstrument SterilizatoinEKG Set Up andMonitoring Time Management Electric Nerve Stimulation Lab Equipment Calibration Mobile Device OperationBlood and TissueCollection First AidPHARMACY TECHNICIAN/WORK FROM HOME 12/2023 to Current Centene, Superior Health Services, Norfolk, VAWORK HISTORYAnswered incoming phone calls and addressed questions from customers and healthcare providers. Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions. Increased overall pharmacy productivity by restocking supplies, organizing shelves, and MEDICAL ASSISTANT/PHLEBOTOMIST 08/2023 to CurrentHumana, Norfolk, VAMEDICAL ASSISTANT/PHLEBOTOMIST 09/2021 to 09/2023Shady Grove Fertilitymaintaining cleanliness according to standards.Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality. Ensured all shift paperwork and reports are completed or logged Supervised stock deliveries and storage of products and supplies Managed the development and training of crew employees Maintained critical standards for product quality, service speed & quality, cleanliness & sanitation Adhered to all safety, sanitation and security procedures are executed Assist Restaurant Manager on executing all aspects of the restaurant operations Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Collected and documented patient medical information such as blood pressure and weight. Documented vital signs and health history for patients in clinic and hospital environments. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Completed clinical procedures and gathered patient data for interpretation by physician. Obtained and documented patient medical history, vital signs and current complaints at intake. Completed EKGs and other tests based on patient presentation in office. Prepared lab specimens for diagnostic evaluation. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Followed appropriate procedures to minimize patient's exposure to radiation. Blood work/Venipuncture, assisting patients to their rooms, helping with ultrasounds, stocking, sanitizing, and helping the patients with their every need. Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Collected and documented patient medical information such as blood pressure and weight. Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Assisted with routine checks and diagnostic testing by collecting and processing specimens. PHLEBOTOMIST TECHNICIAN 09/2020 to 11/2022Biomat Plasma CenterAssisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Completed clinical procedures and gathered patient data for interpretation by physician. Taught patients about medications, procedures, and care plan instructions. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Verified patient insurance coverage and collected required co-payments. Obtained and documented patient medical history, vital signs and current complaints at intake. Prepared lab specimens for diagnostic evaluation. Explained procedures to patients to reduce anxieties and increase patient cooperation. Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Measured patient pulse oximetry.Helped improve patient outcomes by educating and advising on relevant treatments and care.Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Followed appropriate procedures to minimize patient's exposure to radiation. Making sure Venipuncture and setting up machines are done correctly, getting the correct amount of plasma from donors, Also having great customer service to each and everyone around.Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures. Centrifuged blood samples as outlined in clinical protocols. Stocked phlebotomy cart or carrier with appropriate supplies. Completed proper sanitation and cleaning of equipment and work areas between patients. Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie. Used personal protective equipment correctly to protect coworkers and patients. Assembled tourniquets, needles, and blood collection devices to prepare work trays. Reviewed patient records for accuracy and completeness. Tracked collected specimens by initialing, dating, and noting times of collection. Collected blood samples in accordance with laboratory protocols and regulations. Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Verified patients' identification for proper sample collection. Reviewed and processed requisitions for laboratory tests. PHARMACY CUSTOMER SERVICE REPRESENTATIVE 11/2018 to 09/2020 Alorica Calling CenterCASHIER 02/2018 to 11/2018Walmart Adhered to HIPAA standards and maintained patient confidentiality in all interactions. Verified proper storage and transportation of specimens to laboratories. Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients. Followed established safety protocols and standards to minimize risk of infection and injury. Assisted in training and onboarding new phlebotomists. Monitored supply levels and placed orders for laboratory supplies. Performed laboratory tests to assist physicians in diagnosis. Participated in quality assurance and competency assessment initiatives. Developed and implemented strategies to improve phlebotomy processes. Provided guidance and support to laboratory personnel. Handled insurance verification tasks using Software and Software to validate patient insurance information. Refilling mail order medications Verifying and updating patient addresses and contact information Researching benefit information and interpreting Medicare rules and plan limitations Providing information for members to convert to mail order pharmacy Transfer specialty calls to the correct Pharmacy or Department Providing accurate pricing information for covered medications and supplies Established and maintained patient profiles, updating organizational database with current information. Verified prescription information prior to entry in pharmacy computer system. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.Processed incoming drug orders by checking deliveries against paperwork and updating computer system. Monitored inventory levels to inform pharmacists of shortages and facilitate resupply. Assisted customers with selecting cost-effective medications in line with health coverage. Confirmed customer information and insurance eligibility for prescriptions. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Cross-trained and provided backup support for organizational leadership. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Sought ways to improve processes and services provided. Increased efficiency and team productivity by promoting operational best practices. Responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assetsFollowed up with customers to ensure their issue has been sufficiently resolved, meeting with them in customers in person or by telephone to provide further information about products or services if the matter has not been adequately resolved, taking orders, opening or closing accounts, and gathering all necessary information regarding complaints or matters that need further attentionCASHIER 06/2017 to 01/2018Sam's ClubCounted large volumes of money manually and with bill or change-counting devices, accounting for balanced daily funds and transfersTrained new team members in cash register operation, stock procedures and customer service Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Addressed customer needs and made product recommendations to increase sales. Tallied cash drawer at beginning and end of each work shift. Upsold additional products and services to customers, increasing revenue. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Learned duties for various positions and provided backup at key times. Worked with floor team and managers to meet wide range of customer needs. Responded promptly to requests for assistance, spills and customer inquiries. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Checked personal identifications during alcohol and tobacco sales. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.Helped customers navigate applications and in-store technology to deliver best-in-class experiences.Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programsTrained new team members in cash register operation, stock procedures and customer service Helped customers find specific products, answering questions and offering advice Increased sales by offering members/customers an upgrade on their membership and/or credit card Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. CASHIER 01/2015 to 06/2017Rally's, Norfolk, VACLEANER 05/2015 to 04/2016A' La Carte Clean, Virginia Beach, VA Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Identified and resolved discrepancies and errors in customer accounts. Lifted up to Number pounds at once and used forklift to move heavier loads. Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Assisted customers with returns, refunds and resolving transaction issues. Set up new sales displays each week with fresh merchandise. Assisting with cleaning and making sure individuals housing areas was cleaned the way they want it and spotless, also in the summer helping clean Sand-bridge beach houses.Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols. Removed trash, debris and other waste materials from premises. Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance. Used time management and efficient cleaning methods to meet deadlines. Handled equipment, chemicals, and materials properly and with caution. Cleaned and maintained lobbies, offices and other common areas in commercial buildings. Confirmed all cleaning tools and equipment were stored properly after use. Emptied trashcans and transported waste to collection areas. Provided assistance to other staff members with cleaning of difficult areas. Organized and used industrial cleaning products following strict safety procedures. Ordered and stocked cleaning supplies based on current workload and upcoming jobs. Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.Booker T. Washington High School, Norfolk, VADiplomaEDUCATIONACCOMPLISHMENTS Certified Phlebotomy TechnicianCERTIFICATIONS August 2020 to Present Certified Phlebotomy Technician CPR Certification |
