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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Willow Hill Lane
Clayton, NC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
OBJECTIVEA high-energy, detailed oriented, articulate management and training professional seeks a challenging, career-oriented position as a Lead Concierge, Training Coordinator, Human Resource Specialist, Administrative Assistant. I have experience offering superb customer service in a very busy environment while meeting high expectations of customers and residents, as well as management and staff. Dependable with a strong work ethic and high level of performance. Strong organizational skills with attention to detail.
SUMMARY OF QUALIFICATIONS Over 30 years of extensive experience in Customer Service, Personnel Management, Training and Recruiting new employees. Coordinating and implementing new processes and record management, Proactive administrator with record of success in computer implementation and training. Strong oral and written communication, as well as organization and problem-solving skills. Outstanding office skills and utilization skills with Microsoft applications and Quick Books.
PROFESSIONAL EXPERIENCE2023-2023 Capital Oaks Raleigh, NC Lead Concierge Had full charge over a 138 resident luxury lifestyle facility. Supervised the full concierge team. Ensured second and third shift concierges had completed all of their duties and responsibilities at the end of their shift. Exchanged important information regarding any changes with residents, during all three shifts.
Demonstrated excellent leadership to my peers and provided training when necessary. Managed all services offered to residents, Greeted guests and escorted prospective residents to leasing office. Answered incoming calls and promptly directed calls to correct personnel. Offered and provided information to assist residents, contractors, visitors, office staff and management as needed. Sold meal tickets to guests, maintained spread sheet for all special occasion meals, made reservations for our guest suite and ensured it was perfect for our guests. Prepared complimentary services, such as snacks and drinks.
Accepted and delivered packages to residents. Ensured supplies well were stocked and placed orders as needed. Assisted Maintenance Department by processing orders, following gup on work orders and ensured they were completely timely an accurately.
Inspected building every day tot ensue safety, cleanliness and reported any issues that needed attention.
Ensured Business Center was well organized and computer and fax machine were in working order. Participated in all company training, such as fair housing, safety, non-discrimination and harassment prevention.
Resolved all resident complaints in a tactful, caring and timely manner.
2021-2021
Sunrise of Raleigh Raleigh, NC
Full time concierge. Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, screens for COVID-19. Answer incoming calls within two-three rings with appropriate community greeting message and identification. Prepare ancillary billing. Identify and report any unusual behavior or concerns residents may have. Work with family members to resolve complaints.
Help new residents transition into facility. Work closely with Activities Director and provide assistance as needed. Maintain and updated resident directory. Input all new resident files. Maintain an organized workspace, as well as clean the bistro and prepare refreshments. Check in contract care givers and screen for COVID 19. Organize and distribute all mail to executives and residents.2008-Present NC MOM ON A MISSION LLC President and Owner Provide instruction in First Aid, CPR/AED while promoting Sudden Cardiac Arrest awareness throughout my community, including training a very diverse group of people ranging from dentists to mechanics.
Implemented the first Student Response Team at Grimsley High School.
Provided training at no charge for teachers in Guilford County.
Trained all students at New Garden Friends School in 2013 free of charge. Procured an AED for Guilford Elementary and trained all staff free of charge in 2007.
Provided training for First Responder Teams and AED sales and placement for several businesses in the Triad, Raleigh, Virginia.
2019-April,2021 NexGenHomes Garner, NC Executive Assistant to Owner (Kim Roberts)
Set up daily agenda for Ms. Roberts, coordinated all appointments, ensured she had all paperwork required for appointments and meetings. Coordinate the selling/buying process for each realtor. This entails constant communication with each realtor ensuring each facet and component of the buying and selling process is completed on time. Responsible for maintaining client base (new and former clients). Acquired new clients through our lead generation sources. Ms. Roberts has doubled her client base since I have worked with her.
Prepare marketing materials as well as Open House notifications.
2020 The Templeton of Cary Cary, NC Weekend Concierge Greeted all guests and residents in a friendly manner. Screened ANYONE entering the facility for signs and symptoms of COVID, Ensured all questions were answered on COVID questionnaire and we maintained all contact information. Accepted mail and packages for residents. Assisted residents and guests with groceries/luggage. Delivered daily newspaper to resident doors upon request. Actively made recommendations and meal reservations. Ensured lobby was always impeccable and made a great first impression. Made sure residents always wore their masks and provided one for them if they forgot theirs. Assisted activities director with weekend activities. Kept a smile on my face and treated everyone with dignity and respect.
2017-2019 Medi-fleet Raleigh, NC Lab Courier for 6 UNC hospitals. Provided on time pick up and deliveries for lab samples that were time sensitive regardless of weather and traffic conditions. Ensured labs were properly stored and transported according to sample specifications. Scanned each lab to maintain status of transport and accountability to each hospital. Maintained 100% accuracy on scans and accountability.2015 2016 Gentiva Home Health Care Greensboro, NC
Sales Assistant (PRN) Assist sales in procuring outstanding orders by directly speaking with physicians and nurses. Tracking in orders. Scanning and maintaining chart documentation. Resolved customer service issues with internal and external employees.
Reduced outstanding orders by 50% generating a profit for Gentiva of $200k plus in unpaid Medicare claims. Performed chart audits for Medicare and Medicaid payment.2012-2014 Gentiva Home Health Care Greensboro, NC Record Room Manager Chart Audits. Data Entry. Scanning, uploading and maintaining electronic records. Responsible for getting orders back from doctors in order to release unpaid claims. Responsible for the status of all orders (incoming and outgoing). All orders, phone calls and correspondence required strict confidentiality.2009-2012 Gentiva Home Health Care Asheboro, NC Customer Service Associate/Data Entry. Coordinates and schedules visits for all disciplines. Preparation of new patient records. File all incoming documentation and ensure compliance with Company policies. Enter all data for patient charts.
Prepare and distribute orders for physician signature. Track and maintain orders. Processed payroll for all disciplines. Resolved customer service issues in a professional manner while maintaining confidentiality. Performed background checks and processed all paperwork for new recruits. Complied with all HIPPA guidelines.
2002-2008 Guilford County Schools Substitute Teacher Greensboro, NC
Keeping the safety of each child a top priority. Ensuring a thorough knowledge of GCS safety policies. paying special attention to those pertaining to lock downs and other types of threats. Ability to teach and develop lesson plans that meet the North Carolina Standard Course of Study. Motivating students to strive to achieve. Maintaining positive classroom structure that promotes learning. Ability to present clear expectations for students and to provide instructional feedback. Effectively able to interact with students and parents in the educational environment. Maintaining a clean and environmentally friendly classroom.1993-2002 US Postal Service Supervisor, Customer Services Louisville, KY
Administered workload efficiently, contributing computer expertise to $5 million computer project. Recruited full and part-time employees permanently and on an as needed basis. Successfully oriented and oversaw initial progress of over 100 employees. Effectively resolve customer issues, focusing on win-win solutions. Supervise 20 to 40 direct reports, delegating responsibilities and establishing productive working methods. Comply with strict budgetary constraints, guarantee timely mail deliveries, ensuring quality of service worker safety. Audits of employees till and postage. Resolution of monetary shortages and overages. Instruct on Microsoft Word, Excel, PowerPoint, and Access, developing high-level of staff computer proficiency.
Maintained Accounts Payable and Receivable using QuickBooks and Excel.
Charged with hiring of Veterans, complying with Federal guidelines. Coordinated Open Season for health benefits, assisting associates on package selection and completed paperwork for changes. Trained postmasters and supervisors on newly implemented computer program; serve as Help Desk/point-of-contact for all questions pertaining to computer operation. Maintained personnel files in my local office as well as being detailed to Human Resources to make corrections and updates to files of all employees. Utilized PowerPoint presentations to educate personnel at 27 locations on DOIS, evaluated progress, and provided constructive tools for improvement. Entered customer bulk mailing information, generated billing and Express Mail data, which contributed towards a strong development of Data Entry skills.
Terminated employees adhering to company policy.1980-1993 US Postal Service Regular Letter Carrier Louisville, KY Properly sorted and delivered over 20,000 pieces of mail each day. Kept safety first and foremost while carrying mail in all types of inclement weather, while ensuring that each delivery stop was clear from threatening dogs. Maintained and updated change of address cards for over 1500 residents on my route. Managed my time each day to get all of my work done within the eight-hour time frame. This required the ability to successfully multi-task.
EDUCATION2010 BA Organizational Management Ashford University
Summa Cum Laude 4.02007-2010 Ashford University Clinton, IAMajored in Organizational Management with a concentration in Business Administration.ACADEMIC ACHIEVEMENTAlpha Sigma Lambda April 14, 2009Dean s List Ashford University: (Fall Semester 2007) 4.0 GPA (Spring Semester 2008) 4.0 GPA (Fall Semester 2008) 4.0 GPA (Spring Semester 2009) 4.0 GPA (Fall Semester 2009) 4.0 GPA (Spring Semester 2010 4.0 GPAReferences available upon request |
