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Click here or scroll down to respond to this candidateCandidate's Name
Lancaster, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced Office Manager and Administration Professional experienced optimizing productivity,efficiency and service quality across various environments. Highly dependable, ethical and reliablesupport specialist and leader that blends advanced organizational, technical and business acumen.Works effectively with cross-functional teams in ensuring operational and service excellence. Motivatedto maintain customer satisfaction and contribute to company success.SKILLSDatabase Coordination Compliance ManagementFile Management Payment ProcessingCustomer Support Performance ImprovementBusiness Administration Expense ReportingOffice Management HIPAA and Confidentiality ComplianceEPIC Software Case ManagementRisk Management Strategies Data CollectionWORK HISTORYCustomer Service Specialist/Patient Care Coordinator, 07/2020 - CurrentChime Solutions RemoteCommunicated with insurance companies to verify coverage and obtain authorizations for medicaltreatments and procedures.Developed strong working relationships with management and executive team through effectivescheduling and communication skills.Guided/instructed and support agency personnel encompassing all aspects of insurance and non-Medicareclaims processing.Secured patient information and confidential medical records in compliance with HIPAA privacy rulestandards to protect patient's privacy.Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patientfinancial obligations.Utilized knowledge of electronic medical record systems and medical terminology to perform diverse dataentry tasks.Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patientfinancial obligations.Administrative Assistant II, 04/2017 - 06/2020Dallas College Institute Dallas, TXReviewed files, records and other documents to obtain information to respond to requests.Scanned documents and saved in database to keep records of essential organizational information.Produced monthly reports with advanced Excel spreadsheet functions.Compiled and verified accuracy and sorting information to prepare source data for computer entry.Oversaw operations and provided corrective feedback to achieve daily and long-term goals.Worked closely with organizational leadership and board of directors to guide operational strategy.Administrative Assistant/Professional Development Manager, 11/2013 - 03/2017Lancaster Independent School District Lancaster, TXCollaborated with other departments to align training programs with organizational goals and objectives.Monitored office workflow and administrative processes to keep operations running smoothly.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-termhabits.Cultivated and strengthened lasting client relationships using strong issue resolution and dynamiccommunication skills.Collaborated with administration staff to develop functional budgets within allocated funds.Supported teachers in learning and applying new skills through meaningful professional development.HR Executive/Substitute Staff Facilitator, 03/2012 - 11/2013Lancaster Independent School District Lancaster, TXLed and directed work of 15 HR team members and handled hiring, training and termination.Launched internal skills and leadership training program via electronic learning management system,gaining 52 new trainees within first quarter of deployment.Navigated federal, state and local employment laws and regulations and adjusted company practices andpolicies to confirm complete compliance.Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in47% retention rate increase.Performed administrative and customer service functions by responding to general employee inquiries,addressing employee relations issues and scheduling meetings.Processed employee claims involving performance issues and harassment.Researched and analyzed human resources trends and best practices and drove corporate policy changes tooptimize business performance.EDUCATIONAssociate of Applied Science: Business Administration, 04/2019Eastfield Community College - Mesquite, TXAssociate Of Applied Science: Social Work Substance Abuse Counseling, 04/2019Eastfield Community College - Mesquite, TX |
