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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARY:Self-starting professional with 4 years experience and a proven track record in project management and cross-functional collaboration. I thrive in fast-paced environments always ready to drive team goals.SKILLS:Project ManagementOperations StrategyTraining and ImplementationChange ManagementData Tracking and AnalysisEvent PlanningCommunications and DesignTECHNICAL SKILLS:Microsoft Office (Word, Excel,Outlook proficient)Google WorkspaceMetabase (BI)Zendesk (CRM)SalesforceLooop by 360Learning (LMS)AsanaTrelloHTML Package 5SlackFinal Cut Pro XAdobe PhotoshopCanva ProEXPERIENCE:Senior Operations Associate Dec 2023 - May 2024Success Academy Charter Schools New York, NY-Directed scholar registration for 486 scholars via Salesforce, providing technical assistance to families, and managing the internal dashboard and reports for leaders.-Managed 2 Operations Associates ensuring the timely completion of projects and tracking key deliverables through use of tools like Trello and creating project trackers via Excel.-Boosted the frequency of family communications (digital), increasing output by 83% over 2 months contributing to an overall 92% interaction rate between the school and Parents.Business Operations and Strategy Specialist Sep 2021 - Apr 2023 Blueground New York, NY-Led a large-scale digital media project across the US and EMEA markets involving 4,000+ videos, streamlining procedures and managing work plan implementation through workflows such as in Asana, accelerating product delivery to clients by 50%.-Coordinated the 3-Day Central Operations Department Conference in Austin, Texas - 3 months of planning, budgeting, and materials preparation including slide decks, and crafting communications.-Provided support for strategy work including creating reports, trackers, and dashboards to track data across 12-operational teams via Excel and Metabase and drafting supplemental documentation, materials, and communications.-Supported change and process improvements, such as revamping the Operation Specialists onboarding process, implementing e-learning plans resulting in a 50% reduction in training time and increased operational excellence.Community Engagement Specialist Jun 2020 - Aug 2021New York City Housing Authority New York, NY-Facilitated communication regarding the Smoke-Free NYCHA initiative across 76 developments between property managers, resident leaders, and external stakeholders compiling program metrics via Excel.-Coordinated diverse events (virtual and in-person), accommodating 20- 200 participants under time constraints, increasing the programs subscriber list by 100%.-Designed on-brand materials including yers, reaching over 400,000 NYCHA residents and crafted externally shared slide decks.EDUCATION:Allegheny College,2016-2020Bachelor of Arts in Communications, Minor in PsychologyCERTIFICATIONS:-Organizational Learning andDevelopment, SHRM, 2023-Excel Level 2, United Training,2021 |
