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Click here or scroll down to respond to this candidateCandidate's Name
Sanger, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPrinciple Program / Portfolio / product MgrBusiness Development & Solutions Organizational Product / Program Management Thought LeadershipAspiring Director+ level technical product / program management professional with extensive global experience providing the leadership and direction needed to drive the achievement of defined Wireline and Wireless business vision. Leadership and strategy based (with best practices applied) and wide-ranging business intelligence designed to forward the product / program objectives while leading high-performing, empowered teams. Proven strength in building and scaling long-term, professional relationships with strategic business partners and program stakeholders based on the effectiveness of the leadership, solutions, and support provided. Recognized for delivering impactful results while leading in fast-paced, dynamic business environments.Areas of ExpertiseBusiness Development ($5M)E2E Solution, Business TransformationGo-To-Market StrategyTelecom- Wireline / Wireless 4g, 5gSASE/ SSELeadership RoleStrategic Account relationshipsProgram Strategy and ExecutionData Strategy & ExecutionTelecom Service Management (SNOW)Project & Portfolio ManagementProduct + Vendor DevelopmentDevice, Supply chain managementOrganization Process ImprovementService Assurance and NOC supportCertificationsCertified in Telecom and Wireless Services; 5g, CISCO CCNA (200-301), Network 5 certificationMember of TM Forum, Fierce WirelessCertified SAFe 5 Agilist, Certified AI for business leaders, Certified as Data scientist (with AI, ML)Certificate of Completion - Program Management for IT Professionals/DevOps FoundationsCertificate of Completion - Data Science Foundations, Data Mining and MicroservicesITIL V3, Project Management Professional, Six Sigma Green Belt, CMMI, ISO9000Professional ExperienceIBM, Denver, CO 2022 End 2023Principal Program/ Portfolio ManagerPortfolio: Oversee 3 major programs for their end-to-end life cycle concurrently:oData program delivery related to Telecom network, subscriber for design and transformationEnd-2-end customer care on MNO 5G (Mobile Network Operator) for DISH retail business (Genesis1.0, 2.0). Involved in developing Capabilities and features for Telecom Service Management (TSM) (ServiceNow- Proactive Service Experience Workflow and Account Lifecycle Events solutions) and implementing, training NOC center and SME for the same during support services.oBusiness Transformation: Led Portfolio, product team (Practice Lead) for Wholesale Mobile Virtual Network Operator (MVNO) on MNO 5g, for Go-to market and transitioning of 7.5 m subscribers (Boost, Gen Mo, and Republic)Oracle ERP program followed Oracle Agile Fusion process (Vision product) to deploy application to cloud.Telecom (data center and tower C2C): Oversee for full life cycle projects (1 region) from Construction to commissioning (7 stage life cycle)Ground up: On prem cloud Data center (AWS for IaaS, PaaS ) for processing NaaS and SaaS functionsoEnterprise architecture services (NaaS also called Core) for MVNO, MVNEs, PvtNW, multi-tenancy, hotspots, and walled garden products with technical knowledge and expertise in productizing Z-Scaler & Cloudflare for SASE/SSE features including but limited to SDWAN, SWG, ZTNA, CASB,oEntrepreneurial: Participation in 4 MVNO multi-tenancy, PvtNW, Digital twins and Hotspots whitepapersoVendor management Identify 5 vendors, building business process for vendor management. Network vendors (Cisco, Juniper Switches), OSS vendors (Nokia), BSS (Salesforce)PLC: Manage the entire product lifecycle with business requirements on Voice, Messaging, and Data, including demand management from business to the design (using JIRA enterprise management), build, testing, and deployment to the production environment to bring the product to market (~ 20 m$ year).Team Management: Led a high-performing team of 15 to ensure proper guidance and direction on leadership decisions and help ensure the availability of necessary resources.Strategy: Develop and implement strategic, plans, participate in workshops, and present delivery plans with leadership reports.Technology: Guide teams to engage with every set ofoBusiness Support Systems Sales Force (Customer Relationship Management and Revenue Optima, Matrixx), Contract life cycle management (Icertis) for e2e life cycle for Q2C (Quote to Cash)oOperational support systems (Service provisioning, Fulfillment & Assurance, Order Management and Orchestration, Device Service Management, Billing solution (Amdocs) and Inventory- Blue Planet, Nokia).oNetwork support systems- SDN, NFV (Transport, Network Orchestration, Admin, Voice Services), and messaging, platforms, RAN (Mavenir, Altiostar, Samsung), devices (Motorola, Celero, Samsung, and Apple) and chipset (Qualcomm) groups to derive impact analysis, design, and test use cases.oWorking with architectural teams for call flow diagrams, include network management protocols, network communication protocols and network security protocols routers, switches, firewall, load balancers, server farms, systems, (different vendors Cisco being major) and cloud (on/off Prem)Worked closely with wireless product teams to define use cases and architecture for SIM-OTA, SIM to cover all the requirements of eSIM and Device ManagementWorked closely with external partners to develop and deploy evolved MVNO network architecture, including network functions to support SIM and Device ManagementAs end-to-end program head, involved in evaluating wireless architecture at various environments, including lab, field and commercial trial runs before final deployment to production.Entrepreneurial: Developing business process for supply chain system integration (Warehouse, Fulfilment, Asset tracking and BOM with logistics), integration into FedEx, UPS Carrier ecosystem (Oracle ERP, SCM)New product launch: Participating in new product development workshops for the deployment of private LTE networks in enterprise facilities for digital twins with business win - 5M$TECH MAHINDRA, Dallas, TX 2009 - 2021Program Manager + Solutions lead, (2019 - 2021)Responsible for managing and maintaining stakeholder expectations across 10 different tracks, including supply chain, integration (Warehouse, Fulfilment, Asset tracking and BOM with logistics), digital, Agile transformations, and EDS BI DevOps for T-Mobile worth ~$20M with 200+ associates and a scope of 10,000 T-Mobile/Sprint store integrations.Team formation for submissions of RFP for several small projects of under digital transformations Legacy SAP to Azure technology M$ to 2 M$Developed and deployed SAP apps for logistics (Supply chain system integration (Warehouse, Fulfilment, Asset tracking and BOM with logistics)), using RALLY and JIRA (Enterprise). Integration into FedEx, UPS Carrier ecosystemDrove digital transformation solutions of reverse, retail, and planning track apps being developed and deployed using JAVA APIs, a DevOps approach, and containerization using Dockers with expanded Kubernetes microservices.oGround -up: On prem cloud data center (Azure cloud PaaS) to process supply chain transactions in fulfillment, asset tracking, BOM and logistics)oOracle ERP program followed Oracle Agile Fusion process (Vision product) to deploy application to cloud.Technical knowledge and expertise in productizing Z-Scaler for SASE/SSE features including but limited to SDWAN, SWG, ZTNA, CASBContract life cycle management (Agiloft) for e2e life cycle for Q2C (Quote to Cash).Involved in developing Capabilities and features for Telecom Service Management (TSM) (ServiceNow- Proactive Service Experience Workflow and Account Lifecycle Events solutions) and implementing, training NOC center and SME for the same during support services.Responsible for enterprise Billing solution program (Amdocs)As end-to-end program head, involved in evaluating wireless architecture at various environments, including lab, field and commercial trial runs before final deployment to production.Spearheaded SAP and digital system integration and testing and automation using UIPath licenses across 7 tracks to automate business processes to enable tangible results.Established a fully working service desk after a takeover from a legacy team to support 35 (4g/LTE, 5g) applications and 75 apps in a 6-month period with a budget of $1.75M.Program Manager (Solutions), (2014 - 2019)Served as the Program Delivery Manager Global services and other business deals for the US region.Managing e2e delivery on complex contract transformations of Business and operational systems for Telco services on LAN/WAN at $1 to $2M/yr.Contract life cycle management (Optimus) for e2e life cycle earlier worked as Lead to cash (L2C) later transitioned to Q2C (Quote to Cash).Implementing systems integration, new greenfield, or scaling up of Business and operational systems for Telco systems with special importance network architecture relating to Network Security and regulatory requirements.Led the contract transformation in the BI reporting DW tools and data governance, including identification of BI tools (TABLEAU for T2R reporting and home-grown inventory reports in Oracle 11).Technical knowledge and expertise in productizing VMware, CICSO for SASE/SSE features including but limited to SDWAN, SWG, ZTNA, CASBParticipated in new solutions for 2 to 3 business developments for new strategic COTS and internal tool implementations, including SI, NetCracker, Net Scout, NetOps, Accedian, ServiceNow, BMC, and NPMD.Vendor management Network vendors, OSS and BSS VendorsInvolved in developing Capabilities and features for Telecom Service Management (TSM) (ServiceNow) and implementing, training NOC center and SME for the same during support services.Technology for Wirelines & WAP: Working with architectural teams for flow diagrams include network management protocols, network communication protocols and network security protocols network infrastructure technologies, with routers, switches, firewall, load balancers, server farms, systems, (different vendors Cisco being major) and cloud (On Prem)Responsible for enterprise Billing solution program (in house tools), other COTs product evolutionDrove the development of new cloud-based apps using DevOps, Java APIs, and Microservices.Held a role as the point of contact for all American region customers in bids to deliver for complicated contracts, including some that were the first in the history of BTGS, including JABIL, Molson Coors, CAIXA (VMware solutions), and BT FED.Served as a resource for a team of 30 geographically, vendors, stakeholders, and customer escalations, and managed internal TechM/BTGS teams for projects executed successfully.Notable achievements while in the position included:oDelivered results with 6 primary and 5 minor contracts, producing at least 10%+ benefits realized.oProduced overall customer satisfaction of 4.2+.Senior Project/Program Delivery Manager, (2011 - 2014)Changes in roles that resulted in additional overall responsibilities of GBFM program delivery with an increased focus on new business opportunities.Served as the program delivery manager responsible for the release of a telecom applications stack for BT GS.Oversaw major areas of focus, including scope, timeline, milestones, schedules, budget tracking, issues, risk and escalations, changes, resource planning, and vendor management.Managed parallel releases, quality assurance, and project metrics (Clarity) tracking.Implementing systems integration, new greenfield, or scaling up of OSS/BSS systems for L2C, T2R, billing, and reporting with special importance network architecture relating to Network Security and regulatory requirementsVendor management Network vendors, OSS and BSS VendorsLed a high-performing team, including 15 onsite and 5 offshore stakeholders in a matrixed organization.Drove the development of tools for program execution and led program-level resource planning, hiring, and training.British Telecom India - Senior Project Manager, GBFM Vertical, (Nov 2009 May 2011)Served as the Sr. Project Manager for British Telecom Global services for the GBFM vertical and other business deals.Managing e2e delivery on complex contract transformations of OSS/BSS systems for Voice, Data, and Webconf services on LAN, WAN of up to $1M/year for 3 major contracts with benefits of 50K to 700K /yr., including revenue leakage/uplift.Implemented systems integration, new greenfield, or the scaling up of OSS/BSS systems for L2C, T2R, billing, and reporting.Responsible for enterprise Billing solution program (in house tools), other COTs product evolutionWorked on the big complex bid for GBFM business for new strategic COTS and internal tools and implementations, including Prognosis, NPM, and inventory management.Held a role as the point of contact for several GBFM customers for complex bids to delivery for complex contracts.Notable achievements while in the position included:oDelivered customer satisfaction at a 4+ rating.oSuccessfully managed a resource team of 30 geographical stakeholders, customer escalations, and internal TechM/BTGS stakeholders.Worked for British Telecom Global Services for projects involving Service delivery, inventory, and billing.Worked as a business analyst for transformation projects on system mapping, designing legacy systems to new strategic systems, and attending design reviews, including security reviews.Managed e2e delivery on contract migrations of up to 500K /year with 3 contracts migrated with realized benefits.Completed work on a large-scale, complex inventory management project with a million lines of inventory of both operational and network inventory cleanup.Managed a high-performing workforce of around 15 offshore teams consisting of project managers, designers, developers, and testers and oversaw stakeholders, customer escalations, and internal TechM/BTGS expectations.PREVIOUS EMPLOYMENT: Overall From 1991 to 2000 Manufacturing; IT (Insurance, Banking on Client server projects) 2000 to 2009Project / Release/Operations Manager - Satyam Computer Services LTD. (Oct 2000 to Nov 2009)Requirement Analyst / QA Himatsingka Seide Ltd (July 1994 to Sep 2000)oWorked on Inventory system on COBOL / VB development projects with WIN serverGrad Engineer Trainee GSFC ltd. Jan 1991 to Jun 1994EducationMaster of Technology - Anna UniversityBachelor of Technology Bangalore University |
