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Click here or scroll down to respond to this candidateDEJABATESEMAIL AVAILABLEPHONE NUMBER AVAILABLEDallas, TX Street Address
Bold ProfileSKILLSAdaptable and FlexibleGuest Relations ManagementStrong Work EthicHigh Energy and StaminaNightly AuditsMicrosoft ExcelEDUCATIONLake Highlands HighschoolDallas, TX 06/2014High School DiplomaPROFESSIONAL SUMMARYPassionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.WORK HISTORYOlive Garden Restaurant - ServerDallas 01/2024 - 01/2024Maximized table turnover rate by efficiently managing reservations and seating arrangements.Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality.Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.Amazon Warehouse - Warehouse WorkerDallas, TX 04/2023 - 11/2023Enhanced warehouse efficiency by implementing effective inventory management and organization systems.Used handheld scanners to efficiently track and maneuver freight throughout distribution network.Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.Surrounded items in cling film, padded blankets, and tape to protect from damage.Shipped material and performed boxing, packing, labeling, and preparation of related documents.Maintained clean, orderly work environment free of hazards.Unpacked and repacked items in different quantities and configurations for shipment.Loaded, unloaded, and moved material to and from storage and production areas.Studio Movie Grill - ServerDallas, TX 06/2022 - 12/2022Maximized table turnover rate by efficiently managing reservations and seating arrangements.Set positive tone for entire dining experience as first point of contact for incoming guests.Served food and beverages promptly with focused attention to customer needs.Seated customers in timely manner by managing reservations and waitlists skillfully.Bussed and reset tables to keep dining room and work areas clean.Printed dining checks with total due, collected payment and offered receipts to complete transactions.Ramada Inn - Front Desk ReceptionistDallas, TX 06/2020 - 10/2020Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.Increased guest retention by maintaining a welcoming and organized reception area.Collected room deposits, fees, and payments.Monitored and screened visitors to verify accessibility to inter-office personnel.Amazon Fulfillment - Seasonal Print OpsCarrollton, TX 10/2019 - 01/2020Increased customer satisfaction by implementing service improvements based on feedback analysis.Safely and securely loaded items to prevent damage during transport.Picked and packed order items.Paid attention to detail while completing assignments.IQOR - Customer Service RepresentativePlano, TX 09/2018 - 03/2019Maintained up-to-date knowledge of product and service changes.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Met customer call guidelines for service levels, handle time and productivity.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.BKC & I Services - Tax Preparer AssistantDallas, TX 01/2017 - 04/2018Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.Maintained compliance by adhering to current tax laws and regulations.Maintained complete records of client tax returns and supporting documentation in secured areas.Paid attention to detail while completing assignments.Analyzed financial records to verify accuracy of tax returns.Maintained a high level of confidentiality when handling sensitive financial information for clients.Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.. |
