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Click here or scroll down to respond to this candidateCandidate's Name
Garland, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults oriented warehouse worker with over 5 years experience in all warehouse areas seeking a position as a warehouse associate to help streamline the ordering and distribution process through my ability to learn quickly on the job, as well as apply my physical strength, organizational skills, and general problem solving knowledge.interact with customers to handle complaints, process orders, and provide information about an organizations products and services. Willing to relocate to: Dallas-Fort Worth, TX - Atlanta, GA - Houston, TX Authorized to work in the US for any employerWork ExperienceWarehouse Worker/Forklift OperatorNational Wholesale Supply - Mesquite, TXJune 2023 to PresentForklift operator, order puller, shipping and receiving, electric and standard pallet jack, computer literate, warehouse organisation skills, very neat and professional, and very dependable. Forklift Operator/Material HandlerRegal Machine, Inc. - Tyler, TXOctober 2021 to PresentI Operate forklift and Case Forklift to load and unload trucks, and move large material from the yard to the warehouse storage facility. I Operate on the computer and heavy machinery for packaging, shipping, and storage. Must stay adaptable, dependable, and keep a good memory of product and shipping dates. Forklift Operator/Order PullerSpherion Staffing LLC - Tyler, TXJanuary 2023 to May 2023Contracted for forklift operations and order pulling Forklift Operator/Material HandlerExpress Employment Professionals - Tyler, TXJuly 2022 to January 2023Temporary To hire Company contracted for hire jobs that required me to operate the sit down and stand up forklift and electric pallet jackWarehouse Worker/Forklift OperatorKent Water Sports - Tyler, TXFebruary 2022 to June 2022Loading and unloading trucks, dock work, shipping and receiving, labeling, tagging, and wrapping product .Packing and Shipping AssociateLapeyre Stair - Harahan, LAJune 2021 to August 2021packing and shipping rep. utilizing light and heavy machinery and equipment. Forklift experience Publix warehousePublix - Saint Petersburg, FLMarch 2020 to June 2020Stocker and warehouse workerWarehouse Associate/Forklift OperatorMoveworks - Dallas, TXMay 2015 to August 2019Organizing an retrieving stock in the warehouseLifting and carrying packages weighing up to 80 poundsHeavy equipment operationShipping and receivingPackage preparationLoaded and unloaded shipment trucks, trailers and train carsInspected all merchandise for damage and discrepancies with paperworkCounting and confirming inventoryFollowed all safety rules and regulationsManager/Customer Service RepresentativeMoveworks - Dallas, TXJune 2018 to June 2019Worked closely with team members to ensure that all project requirements, deadlines, and schedules were and remained on track. Submitted project deliverables, prepared status reports, established effective project communication plans as well as the proper execution of said plans. Coordinating with cross discipline team members to ensure that all parties are on track with project requirements, deadlines, and schedules Constant meetings with project team members to identify and resolve issues Prepared status reports by gathering, analyzing, and summarizing relevant information Identified and developed new opportunities with clients Managed and maintained customer satisfaction within project transition period interact with customers to handle complaints, process orders, and provide information about our products and services.Call Center Representative/Customer ServiceOmcor - Dallas-Fort Worth, TXMay 2018 to May 2019 Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Supervisor/Trainer/Teamleader/Customer Service Rep Moveworks - Dallas, TXAugust 2017 to May 2018Usually fast paced mostly commercial relocation and I.t disconnect/reconnect Making sure that employees who report to me meet performance expectations Professional service with personality Giving clear and concise instruction and orders to subordinate employees Ensuring that the work environment is safe, secure, and healthy at all times an in complete agreement with terms in the contract Meeting Deadlines Approving employees work hours Ensuring Impeccable community service Maintaining a positive attitude in a fast paced environment to increase overall team morale while working Answer telephone with proper etiquette Handle cash/credit transactions interact with customers to handle complaints, process orders, and provide information about an organizations products and services. Qualifications include good communication, problem-solving, and computer skillsEducationHigh School diplomaLakeview Centennial HS - Garland, TXUniversity of Kansas - Lawrence, KSSkills Excellent communication skills Organizational skills Warehouse Associate (3 years) Shipping Receiving Picker Packer Order Puller Unloading Pallet Jack Load & Unload Order Picker Forklift Heavy Equipment Operation Materials Handling Reach Truck Freight Experience Delivery Driver Experience Machining Maintenance Logistics Inventory Control Mechanic Experience Microsoft Word RF Scanner Manufacturing Lawn Care Merchandising Blueprint Reading Handyman Landscape Maintenance Warehouse Management SAP Mechanical Knowledge Microsoft Excel Leadership Conflict management Computer literacy Warehouse experience Customer service Carpentry Assembly Purchasing Backhoe Operation Basic math English Teaching Supervising experience Microsoft Office Time management AS400 Cash handlingCertifications and LicensesForklift CertificationAdditional InformationSkills:High PerformingHigh emotional intelligenceProblem solving skillsAdaptability and FlexibilityPatienceAttentivenessSelf ControlEffective ListeningPrevious leadership experienceExcellent communication skillsEye for detail and accuracyReliable with high integrity and strong work ethic Professional appearance and attitudeProactive organizational skillsAbility to keep a positive and uplifting attitude in a fast paced environment Proven experience in warehouse work, project management, and supervisory roles Ability to lead project teams of various sizes and see them through completion |
