Candidate Information Name Available: Register for Free Title IT Support Specialist Target Location US-IL-Joliet Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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                                        Candidate's Name
           Normal, Il Street Address  | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LinkedIn
Summary
          Detail-oriented aspiring IT professional with a strong foundation in troubleshooting and
information security best practices. Excellent communication and customer service skills.
Experience troubleshooting, diagnosing, and resolving software issues through Help Desk support.
Seeking to leverage the skills I ve acquired in work and school to grow into my career in information
technology.
Education
B.S. in Cybersecurity| Illinois State University                             Normal, IL | May 2024
Professional Experience
Service Desk Associate | TechZone                                          January 2022-May, 2024
         Troubleshoot and resolve hardware and software issues with computers and phones,
         improving customer satisfaction.
         Respond to malware alerts on wireless devices with malware scanners and escalation when
         necessary, improving network security.
         Author detailed documentation for each repair process, enhancing team efficiency.
         Communicate effectively with customers, providing timely updates on issue resolution.
Skills
Systems and Networking: Linux, Windows 10, MacOS, Windows Server 2019, DNS, DHCP,
TCP/IP, Cloud Computing, Active Directory
Programming Languages: : Java, Javascript, jQuery, HTML, SQL, Powershell
Other: Troubleshooting, Excellent oral and written communication, Strong problem solving and
analytical thinking, Microsoft Office Suite, Wireshark, Metasploit, Firewalls, IDS/IPS
Projects
Web Developer | Vazquez Auto Sales:
     Collaborated with clients to understand their needs and iteratively improved deliverables.
     Utilized AWS EC2 instances to host and deploy website servers running a LAMP stack.
     Designed and managed website using WordPress.
     Authored comprehensive user manuals and documentation for web administration.
Creating Server Environment:
     Utilize VSphere hypervisor to create, configure, and deploy multiple VM servers (SQL,
       DNS, LAMP, etc.).
     Image VMs to create secure baselines to build from.
Harden Vulnerable systems:
    Strengthened security on a Windows 2019 Server, Ubuntu LAMP server, and Windows 10
      workstation.