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Candidate's Name
Street Address | PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONCentral Michigan University Mount Pleasant, MichiganBachelor of Arts in Applied Science December 2017ACQUIRED SKILLS Microsoft Office: Word, PowerPoint, Publisher, Excel, and Microsoft Outlook; MiChartEXPERIENCEUniversity of Michigan, Human Resources - Shared Services Center Ann Arbor, MichiganHuman Resources Assistant Associate April 2022 - Present Completing transaction s which demand strong attention to detail Process repeatable HR transactions Process personnel action requests (PAR) Manage job opening via eRecruit Enter HR job data in Mpathways (PeopleSoft) Process appointments Conduct resume review, interview scheduling, and reference checks as requested Process HR transaction requests using the ServiceLink Case Management SystemMichigan Medicine, University of Michigan Ann Arbor, MichiganCall Center Representative Intermediate/Associate, Rheumatology - Pod A October 2018 April 2022 Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by institution Attend mandatory training sessions to stay updated on product and department policy changes
Use department policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the computer platform to keep each customer record updatedUnderground Printing Services Ann Arbor, MichiganDarkroom Associate January 2018 October 2018 Used emulsion to coat silk screens Burned screens in the exposure unit to be used in production Organized screens to be moved into production Cleaned screens before use General shop cleaning
Central Michigan University, Carlin Alumni House Mount Pleasant, MichiganStudent Assistant, Chippewa Athletic Fund (Internship) August 2016 - December 2017 Used alumni database (Millennium Drive) to retrieve information about donors and prepare labels for mailings
Created alumni donor listing in Excel to send thank you letters, tax documents, and membership cards Promoted alumni membership and services by sharing marketing materials with event attendees Setup and breakdown for events (i.e., golf tournament, scrimmage/BBQ, silent auction) ranging from 200 to 400 guests Managed inventory of Chippewa sports apparel and sent giveaways to alumni donors based on preferred sports team Answered phone calls and assisted alumni with credit card donations; tracked contributions and updated alumni recordsCandidate's Name
7394 Red Bird Drive, Ypsilanti, Michigan 48197 | PHONE NUMBER AVAILABLE | EMAIL AVAILABLECentral Michigan University Mount Pleasant, MichiganDining Service Worker, Real Food on Campus September 2015 - May 2017 Greeted guests and verified meal plans Cleaned and sanitized kitchen and dining facilities Performed other routine duties such as washing dishes, stocking materials, supplies, and equipmentUniversity of Michigan Ann Arbor, MichiganWaste / Recycle Handler, Waste Management Services May August 2014 & 2015 Painted outdoor metal recycling bins to ensure a welcoming campus environment Drove trucks across campus to remove trash, Styrofoam, and palletsKroger Ypsilanti, MichiganCourtesy Clerk April November 2012 & March August 2013 Bagged customer orders following load limits and proper bagging procedures Returned unsold or damaged merchandise to shelves or designated areas Maintained equipment and facilities properly and safely in accordance with company policies Retrieved and stored grocery carts in their proper, designated areaLEADERSHIP AND ACTIVITIESSport Management Association | Member 2015 - 2017 Attended regular meetings and professional events related to sport managementMen About Change (MAC) | Member 2014 2017 MAC is a male mentoring program initiated by Multicultural Academic Student Services Primary goal to enhance leadership skills and obtain professional and academic guidance Assisted with Big Brother Program which hosted students from Jalen Rose Leadership Academy
Lincoln High School | Varsity Basketball Player 2010 2013Lincoln Athletics Youth Association (LAYA) | Scorekeeper, Pee Wee Basketball League 2009 2013Amateur Athletic Union (AAU), FIST Travel Basketball Association | Player 2005 2011Lincoln High School | Junior Varsity Football Player 2009 2010 |
