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Click here or scroll down to respond to this candidateCandidate's Name
Administrative SpecialistHampton, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Administrative Specialist with more than twenty years experience of providing exceptional support, honorable leadership and detailed office management skills. My record exhibits that I am a dynamic team player with a great ability to multi-task, while remaining positive in all situations. My aspiration is to obtain a position of leadership while continuing with the organization for many years to come.Authorized to work in the US for any employerWork ExperienceCustomer CoordinatorAATC - Atlanta, GAOctober 2022 to Present Continuously review the performance of custodial partners to ensure that services rendered meet contract specifications. Notes deficiencies, initiates corrective action, and follows up to ensure that work is promptly performed in a satisfactory manner. Support continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicating findings and ensuring corrective action. Perform assigned Preventative Maintenance checks. Respond to internal/external customer requests through coordination with custodial and maintenance services. Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner. Provide written and verbal reports about service level performance, problem areas and discrepancy updates. Establish/maintain working relationships with the internal/external customers and other departmental AATC team members to ensure the highest level of communications and customer service. Identify discrepancies and enter in work order system. Accessorial Detention CoordinatorCoyote Logistics, LLC (6 Degrees Group) - Atlanta, GA November 2021 to August 2023 This was a remote to hybrid position. Processed detention payments by assuring policy requirements are met. Reviewed documents attached by drivers or carrier companies, confirming information is pertinent to the attached load and that deadlines are met. Accounts payable procedures for approved hours of detention is submitted to customer through Bazooka Processing System. Responded to email enquiries regarding detention requests. Assistant to the Director of Public SafetyGeorgia World Congress Center Authority - Atlanta, GA October 2005 to July 2020 Appointed to assist and anticipate the needs of the Director of Public Safety (Chief of Police), Police Majors, the Security Manager and all other leadership staff Supervised Administrative Staff Served as the Office Manager, policies & practices resource, billing reconciliation manager, as well as the liaison for the Department of Public Safety Provided internal and external Customer Service via phone, emails, Skype or in person Created policies and procedures for new special assignments program (PSS Public Safety Services) for the department, which generated revenue of as much as $4,000,000 per year for the Authority Expert in office programs used for communication, data distribution and recording (RMS, Word, Excel, PowerPoint, Outlook, Paycom, Ungerboeck, Attendance Pro) Completed weekly payroll for staff of 100+ full-time and part-time employees through the Paycom system Scheduled interviews, served on the interview panel and processed the hiring efforts for the department Assisted with maintaining departmental budget; ranging as high as $2,000,000 per division (Security and Police) per year Scheduled office meetings, travel, training, and other departmental events Encouraged full participation of all employees of the department in all company activities to maintain as well as uplift the integrity of the Authority's brand and departmental morale Sales and Marketing Administrative AssistantGeorgia World Congress Center Authority - Atlanta, GA March 2004 to October 2005 Charged with assisting Sales Managers, National Sales Managers, and Account Executives Supported other Administrative Assistants & Marketing staff Completed sales contracts, addendums, proposals, correspondence and other communication items Maintained client event files Planned and organized office meetings, travel arrangements, training and entertainment events Ordered and maintained office supplies as needed Receptionist/Administrative AssistantBrown Jurkowski Architectural Collaborative - Raleigh, NC August 2002 to January 2004 Charged with assisting and anticipating the Partners, Architects, Design Team, Marketing, Accounting, Construction and CAD staff's administrative needs Worked as the Receptionist and Office Manager for the firm Supported the Construction Secretary with bid preparations Proofed and organized outgoing/incoming specifications for distribution Charged with completing office communication correspondence including schedules, contracts, client and public responses, etc. Planned and organized meetings, travel arrangements and reservations. EducationScience in Business Administration Degree in Business Administration Shorter University BachelorMay 2012Skills Payroll (10+ years) Data Entry (10+ years) Ten Key (10+ years) Receptionist Basic Math (10+ years) Administrative Experience (10+ years) Budgeting Microsoft Excel (10+ years) Microsoft Powerpoint Microsoft Outlook (10+ years) Sales Experience Customer Service (10+ years) Recruiting Typing (10+ years) Office Management (10+ years) Accounting (10+ years) Event Planning (10+ years) Microsoft Word (10+ years) Microsoft Office Proofreading Time management Front desk Leadership Sales support Bookkeeping Accounts receivable Microsoft Access Filing Payroll PeopleSoft Accounting Accounting software Accounts receivable Recruiting Customer relationship management Typing Leadership Supervising experience Budgeting SharePoint Clerical experience Workday Office management Interviewing Customer service Analysis skills QuickBooks Business development Editing Freight Windows HR sourcing Negotiation Customer support Conflict management General ledger accountingCertifications and LicensesDriver's LicenseAssessmentsBookkeeping ProficientOctober 2021Calculating and determining the accuracy of financial data Full results: ProficientOffice manager ProficientDecember 2020Scheduling and budgetingFull results: ProficientWritten communication ProficientAugust 2021Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientSpreadsheets with Microsoft Excel ProficientDecember 2020Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientScheduling ProficientJune 2023Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientTeamwork: Interpersonal skills ProficientMay 2023Responding to challenging team situations at workFull results: ProficientOutside sales ProficientJuly 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientSales skills ProficientJuly 2022Influencing and negotiating with customersFull results: ProficientCall center customer service ProficientJuly 2021Demonstrating customer service skills in a call center setting Full results: ProficientProject timeline management ProficientOctober 2021Prioritizing and allocating time to effectively achieve project deliverables Full results: ProficientWork style: Professionalism ProficientJuly 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientRecruiting ProficientAugust 2021Managing the candidate sourcing and selection process Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient April 2023Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientSeptember 2020Identifying and resolving common customer issuesFull results: ProficientData entry: Attention to detail ProficientAugust 2021Maintaining data integrity by detecting errorsFull results: ProficientWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAttention to detail ProficientSeptember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
