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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Professional Summary A motivated, personable, and dynamic business professional with over 21+ years of experience in various accounting processes A/P, A/R, and collection. Skilful in the negotiation of billing matters, enhancing customer satisfaction, and optimizing operational efficiency. Proven track record of reducing costs, increasing profits, and delivering resolutions to complex accounting challenges. Adept at addressing discrepancies, providing technical support, and ensuring accurate cash application. Proficient in managing communication with overdue accounts, investigating complaints, and resolving issues. Expert at evaluating credit hold matters and meticulously monitoring billing details for comprehensive account management. An engaged and attentive listener, coupled with strong interpersonal and communication skills (written and verbal) to interact with diverse audiences while demonstrating tact and diplomacy in interactions. Flourish in fast-paced environments, consistently delivering accurate and swift accounting results within set timeframes. Display exceptional team-building skills and inspire peers to achieve peak productivity and collaboration. Applies strong analytical acumen to ensure the completion of accounting tasks with precision and efficiency. Well-versed in billing procedures and debt collection practices, adeptly navigating laws like the Fair Debt Collection Practices Act (FDCPA) for ethical collections. Work ExperienceReason for employment gap: looking for job.CITRIN COOPERMAN (Tax & Accounting Firm) New York, NY Sep 2022 Nov 2023 Collection SpecialistResponsibilities Manage a high call volume, effectively engaging with a busy clientele group through telephone and email interactions, primarily for past due balances exceeding 30 days. Supported over 40 Partners with their clients, preparing aging reports monthly, alongside following with clients response via email. Execute timely customer payment collections aligned with due dates. Collaborate with management to identify and address factors contributing to account delinquency. Minimize losses by strategically collecting from high-risk delinquent accounts. Conduct credit history investigations for debtors and contact clients to address overdue payments. Process payments and refunds and proficiently resolve billing and credit concerns. Reason for gap: Due to some personal issue she is unable to do any work from Jan 2021 to Oct 2022MBAF CPAS, LLC New York, NY Jul 2008 Jan 2021Collection SpecialistResponsibilities Provided outstanding customer service during challenging interactions, upholding professionalism, and composure. Consistently met and exceeded performance objectives. Conducted in-depth research and analysis to process immediate payments and drafts accurately. Identified and resolved billing discrepancies, ensuring system precision. Oversaw cash flow reporting, posted receipts, and reconciled statements for two firms. Managed high call volumes for delinquent account reconciliation, including outbound collection efforts on accounts aged 30 to 60 days overdue. Arrow Lock Company Hicksville, NY Feb 2002 Mar 2006 Credit and Collection CoordinatorResponsibilities Applied customer payments from the lockbox and processed payments, ensuring accurate account balances. Advised debtors on payment alternatives, coordinating installment arrangements. Oversaw post-petition payments for bankruptcy cases, collaborating with legal teams for appropriate procedures. Managed both inbound and outbound calls daily, prioritizing debt collection efforts. Negotiated full balance settlement for current and overdue accounts, consistently meeting performance targets. Executed comprehensive AR tasks, including invoicing, and resolving 6 weekly disputes. Maintained up-to-date customer accounts and CRM interactions, managed payments, and updated details. Regularly generated and mailed updated statements, along with processing demand letters Conducted timely outreach to collect outstanding payments via varied methods, including negotiated instalments.Education No Degree, Business Administration, and Management AIU ONLINE Schaumburg, IL, Sep 2008 Mar 2009 High School DiplomaGRANBY HIGH SCHOOL Norfolk, VA, Sep 1971 Jun 1974 Core Competencies Problem Resolution Communication and Persuasion Collections and Billing Team Building Goals and Performance Management Organizational and Time Management Customer Service Payment Processing Negotiating Patience and Stress Management Financial Analyses Risk Management Collection Calls MS Office Correspondence Management Administrative and Management Account Management Revenue Cycle Report Preparation and Presentation Problem-Solving and Critical Thinking |
