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Click here or scroll down to respond to this candidateI am a hardworking individual, with strong written and verbal communication skills. I work well as an individual, needing little to no management, and in a group. I am punctual, ethical, honest, and courteous. I am motivated to move up within a company. I strive to complete tasks in a timely manner. I take pride in the quality of my work, and take the initiative, when I notice something that needs to be done. I love to research and learn new things, especially software, and hardware systems. I am currently studying for my CCNA certification and would like to begin study for Security certifications after that. I'm seeking a position with a company I can believe in and work with long term to better not only the company but advance my own life goals as well.PROFESSIONAL EXPERIENCECandidate's Name 2023 - PresentField Services TechnicianMaintaining and servicing zebra label printers. Cleaning, repairing programming, and maintaining in a production environment to ensure production levels.Maintain, troubleshoot, and repair windows, software, and hardware issues on production line computer desktopsMaintain, troubleshoot, and repair windows, software, and hardware issues on all office and factory personnel laptops.Maintain all hardware and software at the assigned location including monitors, copiers, document printers, laptops, conference room hardware and softwareMain tech facilitating factory location move, installation and network connections of all hardware as it was moved to the new location.Managed all site tickets via service nowDC Coaters (Simply Driven Staffing) January 2023 - May 2023IT / Lab TechnicianHandled all IT issues including network and wifi, office softwareRan chemical tests on each of the coating line stage tanks 4 times per day for consistencyGeneral troubleshooting on computersThe Cellular Connection: Carmel, IN October 2014 November 2022Desktop Services Technician 08/15 11/22Providing advanced/tier 2 technical support for stores and corporate office.Troubleshooting includes escalated tickets from the service desk, ISP issues, network issues with Cisco Meraki, mobile point of sale iPads and MDM, barcode scanners, signature pads, credit card readers, printers, and personnel login issues.Managed Genesys Cloud phone systems (created, updated, and managed call flows).Managed all corporate and field laptops and office hardware (approximately 500 users). This includes initial deployment and troubleshooting and repairs.Service Desk Technician 03/15 08/15Provided technical support for store locations over the phone and using service now.Troubleshooting includes troubleshooting with ISP when internet was down, wireless and wired barcode scanners, signature pads, and credit card readers, workstations, network, personnel passwords and accounts.Customer Service Representative: Claims Specialist 10/14 03/15Fielding calls from stores to process insurance claims on wireless devicesFielding customer service calls, both incoming and outboundS&R Resources: Indianapolis, IN September 2014 October 2014Short Term ContractsComputer Refresh project for government officesUpgrading computers from Windows XP to Windows 7, using USMT, and WETTCarmel Clay Schools: Carmel, IN June 2013 August 2014Computer Tech IISupported all school technology, including teacher, and student computers, AV, admin computersImaging solutions including, Ghost, WDS, MDT, MSAIKSoftware deployment, printer deployment, scripts, batch filesSupported Windows 7, Windows XP, Server 2008, Server 2012, AD, DHCP, DCResponsible for all of the technology trouble tickets at the assigned buildingSwitches including Cisco and HP switchesHyper-V for virtual environment reference computersResearched and implemented WDS, and MDT as an imaging solution for several buildingsKeter North America: Carmel, IN October 2012 June 2013Customer Service RepresentativeE-Commerce customer service Compiled shipping reports using Microsoft ExcelCreated, and ship completed orders for e-commerce vendors using SAPTelamon Corp: Carmel, IN September 2011 October 2012Tier 1 Tier 3 Help Desk AgentFielded inbound technical support for Iomega hard drivesAssisted customers with troubleshooting their hard drives, and sending replacements when necessaryDiagnosing and troubleshooting data, and connection issues on Linux (Debian) based NAS drives.Walked customers through network connection, and firmware upgrade issues on Windows XP, Vista, and 7, as well as Mac OS X Leopard through Mountain LionFielded escalated calls when tier 1 agents could not resolve the issue, along with corporate escalations assigned on a daily basis.Graded tier 1 RMA requests for quality assuranceFielded international support calls from Australia, India, Singapore, Malaysia, and New ZealandTroubleshooting, and rebuilding raid 0, 1, 5, and 10 raid arrays via SSH, with anywhere from 2-6 disksReviewing Linux kernel dump logs to diagnose issues, from viewing hard drive smart data, to memory, to operating system issues, data bottleneck issues, and overall device performance issuesLogitech Solutions: Muncie, IN August 2010 September 2011Network and Desktop TechnicianTroubleshooting, diagnosing, and repairing desktop and laptop computersServer support upgrading hardware, troubleshooting, diagnosing server issues.Troubleshooting network connection issues, both wired and wirelessWorked with several EMS companies, supporting EMT laptops, including medical billing softwareOn site and remote support, including Remote Desktop, VNC, Crossloop, and TeamViewerNetwork and switch configuration, Backup and restore from system images using Symantec Backup ExecTECHNICAL SKILLSEasily adapts to new software and hardwareWDS and MDT, for image creation and deploymentNorton GhostVirus removalWindows AIKOperating Systems Windows XP, Windows 7, Windows 8, Windows 10, Windows 11, Server 2003, Server 2008 + R2, Server 2012, Server 2016, Mac OSLinux Ubuntu, Debian, CentOS (I have minor exposure to linux, however, I use it at home including SSH, and have supported linux based NAS drives. Linux is something I am working on learning more about as often as possible).Desktop and Laptop service and repairSoftware and hardware troubleshootingActive DirectoryDHCPConfiguring Cisco and HP switchesHyper-V, VMwareResearching and implementing new software and processesRemote solutions including RDP, VNC, Crossloop, Teamviewer, Bomgar, and SSHService nowITIL Foundations CertificationCisco MerakiOffice 365Mobile/Remote supportMXIE (Phone software)Avaya (Phone and reporting software)Genesys Cloud (Purecloud) Phone systemCertificationsITIL FoundationsCurrently studying for CCNA CertificationEducationHigh School: Home School High School Diploma |
