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Customer Service Be A Resume Pampa, TX
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Title Customer Service Be A
Target Location US-TX-Pampa
Email Available with paid plan
Phone Available with paid plan
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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESeasoned railroad professional with more than 9 years' experience in the railroad industry. Demonstrated exceptional leadership skills and rewarded through various promotions. I have extensive knowledge with railroad safety, GCOR, FRA/CFR code, derailment/injury investigation, hazmat, customer service and crew management. I have held positions as an engineer/conductor and up through management as I progress in my railroad career. Certifications: OSHA, MSHA, Hazmat, DSLEOmniTrax Trainmaster March 2023-Current Ensure safe working conditions by conducting safety audits, operational monitoring, testing and inspections, citing operational hazards, and directing corrective actions as required. Review overtime and union grievance penalties  reduce unnecessary penalties and overtime by increasing efficiencies of crews and/or working conditions. Directly responsible for implementing, monitoring, and enforcing of safety procedures through OSHA, and FRA. Attend and schedule safety meetings as needed to address and resolve safety issues/concerns. Recommend budget, expenditures, appropriations and capital improvements to senior managers. Organize and facilitate weekly/quarterly testing with managers and FRA representatives. Create and monitor safety procedures, forms and safety control/plans. Investigate injuries and accidents to closure and initiate corrective measures based on findings. Scrutinize train schedules and advise MOW, senior management of necessary changes due to track work, inclement weather, system disruptions and/or traffic flow. Mentor employees by checking and recording progress in operating rules, safety rules, operating practices and correct working procedures. Correct any deficiencies in work habits, rules, or safety conduct through additional training or other appropriate methods. First Line Supervisor responder for situations such as natural disaster, derailments, emergency situations, injuries, investigations, and conflict resolution. Monitor and assist train dispatchers to keep traffic moving on BRC mainline and keep connections open for other railroads. Review train schedules, car movement/placement, cars in compliances with FRA standards. Lead managerial teams in various areas of improvement. Conduct formal disciplinary investigations and hearings pursuant to OmniTrax policy and bargaining agreements. Recommend disciplinary actions consistent with investigation findings. Initiate written disciplinary correspondence as needed. Involved in hiring process and training of new employees Watco Companies Trainmaster March 2022 - March 2023 Ensure safe working conditions by conducting safety audits, operational monitoring, testing and inspections, citing operational hazards, and directing corrective actions as required. Directly responsible for implementing, monitoring, and enforcing of safety procedures through OSHA, and FRA. Attend and schedule safety meetings as needed to address and resolve safety issues/concerns. Recommend budget, expenditures, appropriations and capital improvements to senior managers. Organize and facilitate weekly/quarterly testing with managers and FRA representatives. Create and monitor safety procedures, forms and safety control/plans. Investigate injuries and accidents to closure and initiate corrective measures based on findings. Review train schedules and advise MOW, senior management of necessary changes due to track work, inclement weather, system disruptions and/or traffic flow. Mentor employees by checking and recording progress in operating rules, safety rules, operating practices and correct working procedures. Correct any deficiencies in work habits, rules, or safety conduct through additional training or other appropriate methods. First Line Supervisor responder for situations such as natural disaster, derailments, emergency situations, injuries, investigations, and conflict resolution. Monitor and assist train dispatchers to keep traffic moving on mainline and keep connections open for other railroads. Review train schedules, car movement/placement, cars in compliances with FRA standards. Lead managerial teams in various areas of improvement. Involved in hiring process and training of new employees Watco Companies Engineer/Conductor Jan. 2021  March 2022 Supervised and coordinated activities of switch-engine crew engaged in switching railroad cars in railroad yards, industrial plants, and similar locations to facilitate loading and unloading of cars and the making up and breaking up of trains. Coordinated activities of train crew engaged in transporting freight on freight train. Communicated with train dispatcher during duty to give and receive instructions and information concerning stops, delays, and progress of train movement. Kept accurate records while en route. Worked on and off trains for short and extended tours under varying weather conditions year round. Tested and complied with FRA rules and regulations Watco Companies Trainmaster Oct. 2018  Jan. 2021 Ensure safe working conditions by conducting safety audits, operational monitoring, testing and inspections, citing operational hazards, and directing corrective actions as required. Directly responsible for implementing, monitoring, and enforcing of safety procedures through OSHA, and FRA. Attend and schedule safety meetings as needed to address and resolve safety issues/concerns. Recommend budget, expenditures, appropriations and capital improvements to senior managers. Organize and facilitate weekly/quarterly testing with managers and FRA representatives. Create and monitor safety procedures, forms and safety control/plans. Investigate injuries and accidents to closure and initiate corrective measures based on findings. Review train schedules and advise MOW, senior management of necessary changes due to track work, inclement weather, system disruptions and/or traffic flow. Mentor employees by checking and recording progress in operating rules, safety rules, operating practices and correct working procedures. Correct any deficiencies in work habits, rules, or safety conduct through additional training or other appropriate methods. First Line Supervisor responder for situations such as natural disaster, derailments, emergency situations, injuries, investigations, and conflict resolution. Monitor and assist train dispatchers to keep traffic moving on mainline and keep connections open for other railroads. Review train schedules, car movement/placement, cars in compliances with FRA standards. Lead managerial teams in various areas of improvement. Involved in hiring process and training of new employees Watco Companies General Manager April 2017- Oct. 2018 Managed and provided insight and follow up to all departments within the railroad. Established operating budgets from forecasts provided by historical data and department manager input. Established performance goals, quality standards, and monitor both quality and quantity of all facets of the railroad, ensuring profitability. Managed positive relationships between all of our customers including but class one partners, Freight customers, and other interchange partners. Accountable for the planning, coordination, and implementation of all railroad activities, assuring optimum economy while maximizing efficiency ensuring profitability of the company. Accountable for asset utilization including Railroad requirements, capital improvement projects to maximize efficiency. Responsible for the selection, training, and motivation of a team to conduct all railroad business and guide its day-to-day management and profitable growth. Accountable for customer satisfaction through personal contact and management of systems providing accurate accountability of car location, car hire, demurrage, receivables, and efficient movements of each car move. Develop budgets and operating plans to not only outline departmental budgets and activities, but also complement the corporate strategic plan. Accountable for the development and adherence to safety and environmental law compliance. Prepared and delivered all performance reviews for personnel Watco Companies Engineer/Conductor Sept. 2015-April 2017 Supervised and coordinated activities of switch-engine crew engaged in switching railroad cars in railroad yards, industrial plants, and similar locations to facilitate loading and unloading of cars and the making up and breaking up of trains. Coordinated activities of train crew engaged in transporting freight on freight train. Communicated with train dispatcher during duty to give and receive instructions and information concerning stops, delays, and progress of train movement. Kept accurate records while en route. Worked on and off trains for short and extended tours under varying weather conditions year round. Tested and complied with FRA rules and regulations Road and Rail Services Engineer/Conductor Sept. 2014- Sept. 2015 Supervised and coordinated activities of switch-engine crew engaged in switching railroad cars in railroad yards, industrial plants, and similar locations to facilitate loading and unloading of cars and the making up and breaking up of trains. Coordinated activities of train crew engaged in transporting freight on freight train. Communicated with train dispatcher during duty to give and receive instructions and information concerning stops, delays, and progress of train movement. Kept accurate while en route. Worked on and off trains for short and extended tours under varying weather conditions year round. Tested and complied with FRA rules and regulations, Alaska Railroad oper. Education:HS Diploma Nashville, AR June 2009

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