| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCATHLEENPONDER-HUNTEMAIL AVAILABLEStreet Address Rhode Island Drive EastJacksonville, FL Street Address
PHONE NUMBER AVAILABLESUMMARYI am a dedicated, experienced, skilled employee with twenty-seven (27) plus years of experience in housing, who is willing to take on new challenges and embrace them with the highest level of perseverance needed to succeed. Strong worth ethic, adaptability, good oral and written communication with exceptional interpersonal skills. Adept at working hard to problem solve and accomplish goals.I am a public servant in my heart, and I believe all people deserve an opportunity to learn and succeed, if given a chance.SKILLSFirm belief in doing what it takes to accomplish goals and objectivesReliable & TrustworthyHousing Choice Voucher & Project Based Voucher Program knowledgeResearch and Fact CollectingConflict Resolution/Problem SolvingCritical ThinkingGood Work EthicPlanning & OrganizingFriendly, Positive AttitudeSupervision & LeadershipTeam PlayerKnowledge of Code of Federal RegulationsCustomer ServicePreparation of cases for researchPublic SpeakingCompassionate and PatientSEMAPSpecialty program knowledge EHV, FYI, FUP, and MainstreamEXPERIENCEDIRECTOR OF HOUSING CHOICE VOUCHER PROGRAM 02/2019 to 3/2024Jacksonville Housing Authority - Jacksonville, FLDirected the daily operations of the Housing Choice Voucher Program, (HCV).Responsible for the utilization of over 8,300 vouchers, along with special programs such as: Emergency Housing Vouchers, Foster to Youth Initiative Vouchers, Vash Homeownership, Mainstream, Family Unification Program, Project Based Vouchers & Projects converted to RADResponsible for a budget of over 65 million as allocated by the Department of Housing and Urban Development/HUDCoordinated and planned all waiting list functions from start to finishCommunicated with all levels of governmentConducted team meetingsExtensive telephone and computer communication through emailsSupervised the agency staff of 50 plus people, including a full management teamUnderstood and applied both the Administrative Plan and Code of Federal Regulations to the cases being reviewedProvided monthly reports based on Voucher Management SystemsConducted informal reviewsPerformed quality control audits of files for errorsCompleted the Section 8 Management Assessment Program (SEMAP) submission to HUDDirected activities of professional members and volunteersWorked with the youth (Data Busters) during the summerAssisted the summer interns this past year (2023)Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.Recruited, interviewed and hired staff.Responsible for the review and revision of policies and continued development of the Standard Operating Procedures for different areasPerformed disciplinary actions on employeesInvestigated and researched housing issuesProvided direct service and support by handling referrals for advocacy issues or resolving complaintsResponded to inquiries from the staff and the publicSigned contracts and purchase ordersAttended Board meetings and other committee meetingsCreated vendors along with direct deposit accountsPublic speakingWrote step by step process manuals for the Inspections DepartmentConducted and participated in landlord workshopsOrganized and participated in the Landlord FairEmployee Morale Events were conducted usually once per monthRan the mail for the office, when neededOPERATIONS SUPPORT MANAGER 06/2007 to 08/2018Jacksonville Housing Authority - Jacksonville, FLDuties included: Managing the Applications Department, the Front Desk and InspectionsComplied with 6 SEMAP IndicatorsWrote and updated manuals for the office staffAttended conferences as a representative for the Housing AuthorityHeard and addressed complaintsMonitored compliance of the departments with the rules and regulationsParticipated in employment interviewsPerformed disciplinary actions when neededAddressed any and all customer service issuesEngaged in Employee Morale eventsEffectively communicated with the staff and the publicCLIENT RELATIONS COORDINATOR 06/2003 to 06/2007Jacksonville Housing Authority - Jacksonville, FLUsed deductive and analytical reasoning with solving issuesTroubleshot individual cases, and applied the CFR and the Admin PlanResponded to Congressional Inquiries and complaints from HUDResearched complex case issues objectivelyBuilt good customer relations with the staff as well as the general publicWrote letters to several partiesStored and retrieved dataAbility to summarize facts and prepare reportsSkill in communicating in a diplomatic mannerHOUSING ELIGIBILITY ANALYST 10/1996 to 06/2003Jacksonville Housing Authority - Jacksonville, FLInterviewed current and prospective clientsInteracted regularly with the landlordsDetermined eligibility of the clients for the programHandled the case files in their entiretyPerformed Annual Re-certification InterviewsProcessed InterimsResponded to telephone inquiriesPerformed mathematical calculations to determine rental amountsCreated and Ordered inspectionsEDUCATION AND TRAININGThurgood Marshall School of Law - Houston, TX1987 - IncompleteFort Valley State University - Fort Valley, GABachelor of Arts Degree in Criminal Justice06/1986William M. Raines - Jacksonville, FLHigh School Diploma06/1982Computer Skills: Outlook, MS Word, CCS and YardiMandatory Trainings:a.Sunshine Lawb.Public Records Lawc.Ethical Leadershipd.Misuse of Position/Resourcese.Illegal Giftsf.Conflicts of Interestg.WhistleblowingCompleted several classes through HAI Group online trainingCompleted training on Diversity, Equity and InclusionACCOMPLISHMENTSUnited Way Chair for 2 yearsOrganized the opening and closing of the HCV Waiting ListsAdded approximately 1,000 Vouchers to the programACTIVITIES AND HONORSChoir Member for over six yearsMember of Delta Sigma Theta - Pledged in the Spring of 1984Back-up singer on fathers Albums/CDsCERTIFICATIONSNan McKay Certified Rad Project Based Voucher SpecialistCertified Housing Choice Voucher SpecialistNAHRO Executive Management and Leadership CourseHOBBIESI am an avid shopperI love to travelMusicREFERENCES Available upon request |
