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Click here or scroll down to respond to this candidateCandidate's Name
Florence, SCEMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and personable customer service professional with over 5 years of experience in addressing customer inquiries, resolving issues, and providing exceptional service. Skilled in building rapport with clients, identifying their needs, and delivering timely and accurate solutions. Proven ability to efficiently handle high call volumes and adapt to fast-paced environments. Looking to leverage my strong communication and problem-solving skills to contribute to a customer-focused team.Professional ExperienceIntern The CARE House, Florence, South Carolina August 2023 - November 2023 Assisted with drafting and editing content for company record keeping Provided administrative support to various departments, including scheduling appointments and organizing files Collaborated with colleagues on special projects to enhance overall business operations and efficiency, outdoor events for promoting company name Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint Home Came Aid ComfortKeepers, Florence, South Carolina April 2022 - August 2022 Provided daily personal care and assistance to elderly clients in their homes, including bathing, dressing, and meal preparation Assisted with medication management and schedule adherence, ensuring clients' health and safety Performed light housekeeping duties, such as laundry and organization, to maintain a clean and orderly living environment Engaged clients in recreational activities and social interactions to promote mental stimulation and emotional well-being Child Counselor W.I.S.H Safe House, Regina, Saskatchewan May 2019 - December 2019 Provided individual counseling to children dealing with emotional, behavioral, and academic challenges Conducted group therapy sessions to help children develop social skills and coping strategies Utilized evidence-based therapeutic techniques such as play therapy and cognitive behavioral therapy to address children's needs Monitored and documented progress, adjusting treatment plans as needed to ensure positive outcomes for each child Perform daily cleaning tasks to maintain cleanliness and order in assigned areas Follow safety protocols and procedures to ensure a clean and hazard-free environment Comply with sanitation regulations and guidelines to uphold cleanliness standards in accordance with industry best practices Child Support Worker Fox Valley Counseling Services, Regina, Saskatchewan October 2018 - September 2020 Collaborated with legal professionals, social workers, and other community resources to advocate for the best interests of children and ensure their safety and well-being Maintained detailed case records and documentation to track progress, communicate with stakeholders, and provide updates on the status of child support cases Provided assistance to families in navigating the court system, completing necessary paperwork, and understanding child support laws and regulations Managed household tasks such as light housekeeping, laundry, and meal preparation for clients Provided personal care to a child's individuals in their homes, including assistance with bathing, grooming, and medication reminders Built trusting and caring relationships with clients to ensure their comfort and well-being EducationBachelor of Arts in Psychology Francis Marion University, Florence, South Carolina August 2021 - Present Pursuing a Bachelor of Arts degree in Counseling Psychology at Francis Marion University, specializing in trauma-informed therapy and crisis intervention. Developed strong clinical skills through supervised practicum experiences at The CARE House. Minoring in Spanish, with a focus on language acquisition, literature, and cultural studies. Completed coursework in advanced grammar, conversation, and translation. Engaged in immersive study abroad programs in Spain and Latin America to enhance language proficiency and cultural understanding. Participated in multiple internships to gain practical experience in the field of psychology. Completed a summer internship at a counseling center, providing support to clients facing various mental health challenges. Engaged in individual and group therapy sessions, honing skills in active listening, empathy, and client communication.Diploma in Mental Health&Wellness Saskatchewan Indian Institute of Technology, Regina, Saskatchewan September 2018 - May 2020 Graduated from an Indigenous university with a Diploma Mental Health & Wellness. Completed coursework focused on psychology, counseling techniques, human development, and mental health awareness. Developed strong research skills through conducting studies on various mental health topics and analyzing data to better understand the complexities of mental wellness. Engaged in community outreach programs aimed at raising mental health awareness and reducing stigma surrounding mental illness. Volunteered at local mental health organizations, leading workshops on stress management, self-care practices, and coping mechanisms for individuals facing mental health challenges. Collaborated with faculty and peers on research projects related to mental health interventions, mental illness prevention, and wellness promotion strategies. Presented research findings at academic conferences, gaining valuable experience in effectively communicating complex topics related to mental health to diverse audiences. Throughout my academic career, I actively engaged in cultural activities related to Indigenous culture appreciation and awareness. I volunteered at local cultural events and served as a mentor for indigenous students adjusting to the new academic environment. Combining Indigenous land-based learning and western education has allowed me to apply my academic knowledge in real-world settings with an Indigenous perspective, develop strong interpersonal and leadership skills.Diploma in Cosmetology Cosmology, Regina, Saskatchewan May 2009 - April 2010 Graduated from an accredited cosmetology program with a focus on hair styling, makeup application, and skin care techniques. Completed coursework in salon management, sanitation standards, and client consultation to develop a well-rounded skill set in the beauty industry. Collaborated with classmates on creative projects, such as fashion shows and photo shoots, to showcase talent and creativity in hair and makeup design. Participated in competitions to challenge skills and build confidence as a cosmetologist. Completed internships at top salons to gain real-world experience and network with industry professionals.Key Skills Excellent speaking and writing communication with clients, customers and teammates Develops positive workplace relationships Expert at Microsoft Word, Excel and PowerPoint Excellent Housekeeping and OrganizationLanguages Spanish - Beginner English/Cree - Expert |
