| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
CRM Salesforce Business AnalystEMAIL AVAILABLE PHONE NUMBER AVAILABLECollierville, TNSummaryResults-driven Business Analyst with 3 years of experience in analyzing business needs, identifying solutions, and implementing process improvements. Skilled in requirements gathering, project management, and stakeholder communication. Proficient in tools like Excel, SQL, and project management software.Skilled in user management, data migration, automation and reporting. Adept at collaborating with cross-functional teams to implement solutions that drive efficiency, productivity, and user adoption. Committed to staying updated on Salesforce best practices and continuously enhancing system functionality to support organizational growth and success.Dedicated and results-oriented professional with a proven track record in Salesforce administration, business analysis, and testing roles. Possesses strong technical acumen coupled with extensive experience in optimizing Salesforce CRM functionality to drive business growthExperienced in implementing and managing CRM systems to enhance customer satisfaction, increase sales revenue, and improve operational efficiencyTechnical Skills:CRM : SalesforceBusiness analysis and planningProject managementRequirements gathering and documentationData analysis and reportingProcess improvement and implementationStakeholder communication and managementUser story creationBusiness process and designData AnalysisSalesforce Reporting/DashboardsSalesforce object and field configurationSalesforce SecuritySalesforce Automation FlowsSalesforce Data ModelingSalesforce User and role managementTesting: UATSQLDocusignExcel, SQL, project management softwareTableauStrong Documentation SkillsWriting Test casesMS Office: Word, Excel, Power point, OutlookTools/Frameworks : Selenium Web Driver using JavaDefect Tracking Tools : JIRA.Development Models : Agile, Waterfall.Version Control System : GitOperating System : Windows, MacDevelopment tools : Intelli J and EclipseExperience:Role : Salesforce Business Analyst/AdministratorCompany: SP Tech USA (Mar 2021- current)Collaborate with stakeholders to gather and document business requirementsDevelop and maintain project plans, timelines, and budgetsConduct data analysis and create reports to inform business decisionsImplement process improvements, resulting in 25% increase in efficiencyManage project scope, schedule, and resources to deliver projects on time and within budgetConsulted on troubleshooting and defect resolutions this include requesting resources, migration through environment and ticket management.Created Salesforce objects, fields, page layouts, and workflows to meet business requirementsAssisted in the configuration, customization, and maintenance of Salesforce applications to support business processesAdded and removed various number of user roles and profiles(based on job title) and also managed license administration.Designed and deployed the custom objects, validation rules, approval processDocumenting business operation requirements, mapped business process.Simultaneously supported multiple projects for different clients.Proactively communicated status of enhancements.Created flows and defined related tasks, email alerts and field updates.Customized standard objects such as Accounts, Contacts, Opportunities, Products, Cases, and Leads to meet client requirements.Employed Data Loader to read, extract, and load data from CSV file.Achieve import and export operations to load customer data and other master data adopting dataCreated reports including summary, matrix, pie charts, dashboards and report folders.Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions.Managed salesforce application user profiles, roles, permissions generating security tokens.Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features aligned with business objectives.Maintained high levels of security and compliance through access controls, user activity monitoring, and periodic vulnerability assessments.Created time-saving automated email templates and document generation tools, reducing manual workload for sales team members.Developed a Quick Sign app in Salesforce for clients and customized various templates based on client requirements.Conducted tests to identify issues and implemented necessary modifications promptly.Resolved technical issues effectively, providing exceptional support to Salesforce users across the organization.Worked on Salesforce data modeling to ensure efficient storage, retrieval, and management of data.Implemented and maintained security measures to safeguard sensitive information within Salesforce instances.Organization: Satyanarayana spun Pipe Company(Aug 2013- Oct 2016)Designation: HR executiveGetting joining formalities completed.Organizing Functional Training & Evaluation.Welcome kit to new joinees (ID card, Swipe Card, Salary account, Company Mai ID).Making & Issuing Offer & appointment Letters.Maintaining database, records & necessary documents/ certificates of all employees.Recruitment of all levels of employees, pre-employment assessment.Screening the profiles as per Requirements.Co-ordination with consultant and recruiting the candidate within the time frame.Managing the implementation of HR policies for manpower planning, recruitmentSelection, induction, orientation for new employees in the organization.Personnel management activities such as Time office management, payroll, statutory compliance.Administering salary advance ;loan payment policies and subsequent deductions from salary.Maintaining the attendance Record. And continuous monitoring on attendance.Maintaining employee personnel files.Maintaining employee master dataAcademic & CertificationsM.B.A HR & Finance from JNTU University .B.com computers from Andhra UniversityCertification : Preparing for salesforce admin certification and trying to get it by June 2024 |
