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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInSKILLSProficient in: Oracle, PL SQL, AWS Cloud, Google Cloud, MySQL, PostgreSQL, VirtualBox, Linux, Python, PHP, AppDynamics, CSS, GE Medical Software, Advance Excel, HL7, FHIR,MagentoFamiliar with: SAP, DICOM, Ambra, Medq, Candelis, Autotask, Salesforce, IBM Watson Studio, IBM Watson AI, and IBM AutoBot BuilderEXPERIENCEBusiness Analyst -(Consultant) Cyber Documents, Wesley Chapel-FL Dec 2018 - PresentUtilized Agile analysis to enhance operational efficiency and customer satisfaction by 25% and 15% respectively, directly impacting eCommerce strategies and the shopping experience.Implemented AI Chat Bots for eCommerce, boosting customer engagement by 40% and lead conversion by 20%, demonstrating effective teamwork and communication.Drove a 30% increase in lead generation and 25% in organic traffic through advanced retargeting and SEO, optimizing website features based on performance metrics and customer insights.Led e-commerce site development and optimization, maintaining 100% uptime and achieving a 35% increase in online sales, while ensuring all content met UX standards across devices.Application Product Support AnalystI Inovalon Inc, Tampa, FL Apr 2023Oct 2023Cultivated strong, empathetic relationships with health insurance and Medicare Claims clients, significantly surpassing service goals and bolstering our reputation in these sectors. Achieved a 30% increase in client satisfaction and a 25% boost in retention by delivering superior service and support. Anticipated and met the unique needs of medical institutions for insurance and Medicare claims, enhancing productivity by 20% and support satisfaction by 35%. This tailored approach directly addressed industry-specific demands, streamlining operations for healthcare clients. Swiftly analyzed and resolved application support issues for medical institutions, cutting downtime by 40% and improving user experience, which allowed clients to concentrate more on patient care with fewer administrative hurdles.Application Support Analyst/PACS ADMIN VASO Healthcare IT, Tampa-FL May 2021 - Mar 2023Provided comprehensive cross-functional support for a range of products, including those from GE, Ambra, QRIS, and Candelis.Handling day-to-day operation of HL7, FHIR and DICOM Standards with RIS integration.Skillfully troubleshooted DICOM and HL7 errors, applying in-depth knowledge of these standards to diagnose and resolve issues.Handled operations, troubleshooting server issues in LINUX using command line through SSH and shell scripting.Resolved issues utilizing various management tools, such as Splunk, AppDynamics and SolarWindsDelivered targeted training sessions and skillfully oversaw user databases, images and DICOM, focusing on crafting intricate stored procedures in SQL to enhance data manipulation.Spearheaded the integration of industry standards like DICOM and HL7 into various processes, facilitating streamlined data exchange and interoperability.Customer Support Specialist, 24-7 Intouch, Clearwater-FL Jun 2020 - Apr 2021Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.Enhanced productivity levels by anticipating needs and delivering outstanding support.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences using salesforce CRMManager Technical Operation (DGIP), Pakistan Consulate, Spain, Sep 2015 -Sep 2018Monitored seamless data integration between PostgreSQL and Oracle databases, enhancing data flow efficiency and reliability through optimized use of ETL processes tailored for PostgreSQL and Oracle Streams.Implemented robust Backup and Recovery protocols using Oracle's Recovery Manager (RMAN), ensuring high levels of data integrity and availability.Managed financial operations with precision, including accounts payable and receivable, balance sheet analysis, and quarterly budgeting, leveraging data-driven insights for improved financial planning and reporting.Database & Software Specialist Directorate General of Immigration and Passport, Jan 2010 - Aug 2015 Identified, analyzed, and interpreted trends in complex data sets, developing actionable recommendations that led to a 15% increase in data-driven decision-making efficiency and a 20% improvement in overall data quality. Formulated and implemented robust policies for data security, with a focus on fraud identification through data auditing. Monitored remote data transfer between PostgreSQL and Oracle via SSH, enhancing efficiency. Applied expertise in Java Servlets and REST API to optimize data integration with PostgreSQL procedures, eliminating performance bottlenecks in SQL statements and leading to a 30% increase in processing speed. Expertise in enterprise database platforms, particularly Oracle, including management, optimization, and security. Proficient in data replication strategy best practices, including transactional replication and Oracle's Data Guard for ensuring data consistency and availability.Database & Software Specialist Directorate General of Immigration and Passport, Dec 2005 Dec 2009Demonstrated ability in implementing data high availability strategies using Oracle clustering to minimize downtime and maintain business continuity.Skilled in data integration best practices, focusing on ETL processes tailored for PostgreSQL, to streamline and automate data flows across different systems. Experienced in document management and collaboration using Office 365, enhancing team productivity and document accessibility. Proficient in scripting languages, including Perl, PowerShell, and PL-SQL, for automating database tasks, data manipulation, and system administration.Demonstrated ability in implementing data high availability strategies using Oracle clustering to minimize downtime and maintain business continuity.Skilled in data integration best practices, focusing on ETL processes tailored for PostgreSQL, to streamline and automate data flows across different systems. Developed robust data integration and migration strategies using C# and JavaScript, ensuring seamless data flow between disparate systems.A custom HR Hiring web base application was build to improve the hiring process and produce instant results .EDUCATIONMaster of Business Administration, Sep 2003 - Oct 2004Preston University, PakistanBachelor of Business Administration, Jul 2000 - Jun 2003Preston University, PakistanCERTIFICATIONS (Please Visit for full list of Certification)Agile Project Management by GoogleIntroduction to Prompt Engineering for Generative AIGenerative AI: Working with Large Language ModelsGPT-4 Foundations Building AI Powered AppsConversational AIBuilding NLP Apps with Hugging Face TransformersHands-On Natural Language ProcessingAudio Analytics with AzureAudio Analytics with Azure Automated MLNLP models with Azure ML AutoMLPrompt Engineering with Azure OpenAI ServiceGenerative AI Introduction to Conversational AI Skills for DevelopersEthics in the Age of Generative AIIBM Applied AI Professional CertificateIBM Applied Data Science SpecializationGoogle Data AnalyticsGoogle Cloud ProfessionalGoogle Project ManagementCloud Computing with AWSData Science - Sales Dashboard with TableauData Science- Services Analysis in SparkData Science -Sales Analysis in Python Data Science of EconomicsBanking, and FinanceSplunk for Security Analytics andMonitoringAWS for DevOps: Monitoring,Metrics, and LoggingPower BI EssentialsMachine Learning with PythonAdvance Java Programming |
