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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHARRISBURG, PENNSLYVANIA 17109PROFESSIONAL SUMMARYOrganized Front Desk Manager promoting 1 years of comprehensive industry experience. Manages complex schedules and addresses patron needs proactively to foster satisfaction. Meticulous document management abilities with high-level service delivery skills. SKILLS Computer Reservations Systems Guest services oversight Team Training Policy Enforcement Delegating Work Assignments System updates Employee Training Customer Service Operations Oversight Corporate Branding Process Improvement Documentation And Reporting Cash control Daily Reporting Inventory Oversight Reservations Management Front Desk Supplies Management Staff Supervision Conflict Management Revenue enhancement Payment Processing Accounts reconciliation Customer Service Management Performance evaluation Operations Management Marketing and promotions Customer service expertise Guest Services Hospitality ManagementEXPERIENCEFront Desk Manager, Microtel Inn & Suites, May 2023 - May 2024, new Braunfels, TexasMet coverage demands with well-balanced schedules and staff assignments.Ran smooth shifts each day, checking operations regularly and correcting problems without delay. Maintained impeccable records, schedules, and financial accounts. Evaluated employee performance through regular feedback sessions and annual reviews.Conducted regular audits of cash drawers, financial transactions, and billing records for accuracy.Capitalized on opportunities to sell additional services and maximize revenue.Updated room rates and availability on various booking platforms to maximize occupancy rates.Reviewed guest satisfaction surveys regularly to identify areas for improvement within department.Maintained cleanliness and organization of front desk area for welcoming atmosphere.Prepared daily reports detailing reservations, check-ins, check-outs, revenue generated, and any notable incidents.Led regular employee meetings and coaching sessions to communicate strategies to boost customer satisfaction.Utilized property management software effectively to manage reservations, billing information, and guest profiles accurately.Managed front desk operations, ensuring efficient and professional service to guests.Exceeded customer expectations after rolling out employee motivational strategies and expert training.Assisted in developing budgets for front office department while monitoring expenses closely.EDUCATIONBachelor of Arts (B.A.): Bachelor of Business Administration Northeast Lakeview College, Universal City, Jun 2026 LANGUAGEFluentEnglish |
