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Click here or scroll down to respond to this candidateCandidate's Name
Huntsville, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPossess 5+ years of leadership training through militarized programs while attending the University of North Texas in the Army Reserve Officer Training Course (ROTC). Obtained a Department of Defense Secret Security Clearance, which was used during ROTC training. Seeking to continue a career toward where I am able to use independent judgement to plan, prioritize and organize a diversified workload in a high-pace and detail-oriented environment with the Department of Defense. Willing to travel/Business travel (TDY) up to Street Address -40%. Authorized to work in the US for any employerWork ExperienceChefSodexo Dining Services - Huntsville, ALJanuary 2023 to PresentConduct day-to-day operations with precision and efficiency. Seamlessly orchestrate tasks across subordinate team members, and frontline staff. Exceed expectations in delivering top-tier food services, catering, and student meal management. Enforce Sodexo's exacting benchmarks to ensure service excellence is consistently maintained. Billing SpecialistDiatherix Laboratories - Huntsville, ALJuly 2021 to November 2022Reviewed patients accounts regarding billing questions when regarding the patients billing statement or explanation of benefits from their insurance while using Xifin. Reviewed accessions that had errors and went through the proper procedures to repair those errors and to process the claims to insurance.Reviewed and processed test panel corrections.Data Entry ClerkDiatherix Laboratories - Huntsville, ALAugust 2020 to July 2021Review various clinical requisitions and transfer information into Billing order entry program (BOE). Maintained department standard of 45 requisitions per hour. I was able to exceed this standard. Trained and supervised the order entry team. I was responsible for maintaining the team standard and to ensure all members had current coding and keying information, as well were maintaining standard. Customer Service RepresentativeAT&T Call Center - Huntsville, ALNovember 2018 to August 2020Assists customers with their invoices, payments, and services that correlate with their AT&T and DIRECTV services. Warmly greeted and empathizes with all customers in a friendly, and professional manner in order to develop rapport.Resolves problems that customers are dealing with and formulates a personalized solution in order to accommodate the customers' needs at handPrepares reports in the customer's account and reviews record adjustments for accuracy and completeness so there is a clear record of the interactions for other representatives for review Perform tasks as the subject matter expert, and acts in the role of the team lead when supervisor is absent. Regulate and maintain the month to date goals for the site requirements for thirteen team members on a ten hour shift with zero discrepancies. Shift ManagerMcDonald's - Ocean Springs, MSAugust 2017 to August 2018Conducted opening and closing shifts of the restaurant and ensured that employees performed their duties to standards in compliance with regulations. Oversaw cash registers and payments received from customers in cash and credit cards, accurately counted and provided change to cash registers as required and followed all customer service and cash handling policies and procedures. Prepared recurring and special reports and compiles data for weekly reports, interpretation, and development and recommended a new formats and presented it to senior management. Maintained a solid knowledge of products and prices pertaining to the restaurant, conducted physical inventories of a broad range of diverse, specialized items once a week.Lead ServerSatchmo's Jazz CafMay 2017 to August 2017Trained a 10-personnel serving team to maintain 30-table establishment by demonstrating the knowledge on protocol for dining, wine presentation, menu memorization, and bar setting etiquette. Positioned servers in their correct and most efficient positions to maintain progression and produced profitable records. Reviewed transaction reports and assessed end of night sales reports, profit numbers, and server tip-outs for each server.Regularly opened and closed the establishment, arranged seating charts with equal seating to accommodate each server.Subject Matter Expert (SME)Advanced Call Center Technologies - Junction City, KS May 2016 to January 2017Managed customers with their bills, payments, and all services that went along with having AT&T and DIRECTV services. Greeted and acknowledged all customers in a friendly, and professional manner.Prepared reports in the customer's account so there was a clear record of the interactions that the customer had with the different customer service representatives. Tactfully responded to patron inquiries and assisted patrons in a prompt and friendly manner. EducationAssociate in Integrative StudiesUniversity of North Texas - Denton, TXAugust 2012 to February 2016Skills Call Center Customer Service Customer Support Customer Care Military Experience Microsoft SharePoint Order Entry Medical Billing Insurance Verification Microsoft Outlook Program Management DoD Experience Typing (5 years) ICD-10 Quality Assurance CPT Coding Accounts Receivable Medical Coding ICD-10 Medical coding ICD-9 HIPAA Research ICD coding Data collection Oracle HCM Analysis skills EMR systems CRM software Order entry Documentation review Microsoft Access Oracle Customer service Leadership Document management SharePoint Computer networking Quality assurance Telecommunication Quality control VPN Supervising experience Shift management Anatomy knowledge Accounts receivable Medical billing Basic math CPT coding Microsoft Office Medical terminology Medical collection HCPCS Document management systems Clerical experience Data analysis skills Google Docs Cash handling Management reporting Adobe Acrobat Project management Continuous improvement DocuSign Microsoft Outlook Data entry Microsoft Powerpoint Spanish English Computer skills Communication skills Medical Records |
