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Click here or scroll down to respond to this candidateEXECUTIVE SUMMARYHighly motivated strategic planning Professional that is SAFe Agile Scrum Master Certified, Lean Six Sigma Green Belt certified and PMP trained with a masters degree in management. Over 20+ years of experience spearheading strategic growth for large organizations. Displays a high degree of emotional intelligence, strategic program management, organizational leadership, change management, Diversity, Equity and Inclusion leader, and a project management coach. Demonstrates success in creative problem solving, continuous process improvement, thought leadership, coaching, mentoring, innovative critical thinking and building teams that deliver extraordinary outcomes. Exhibits exceptional written and verbal communication skills and able to work independently and/or manage a team of program and project managers successfully.CERTIFICATIONSCertified Agile SAFe 4 Scrum Master, 2020- PresentLean Six Sigma Green Belt Certified, 2011 MoreSteam UniversitySKILLS & EXPERTISEAgile Essentials SAFe TrainedLean Six Sigma (Green Belt)Operational ExcellenceProgram DevelopmentKaizen FacilitationSAFe Scrum Master TrainedSharePoint ExpertBudgeting & Cost ReductionBusiness Process OptimizationContinuous ImprovementsPMP TrainedManagement ExperiencePerformance MonitoringDevelop Strategic PlansChange ManagementPROFESSIONAL EXPERIENCEIU HealthSystem Services Chief Medical Office, Indianapolis, IN 11/2021 2/2024Sr. Program Manager HE Operations - Health Equity Research and Engagement Office (HERE)HERE aims to deliver equitable patient access, experience, and quality outcomes through programs that optimize data monitoring, evidence-based intervention, and community engagement by executing the following:Responsible for management of the Health Equity departments strategy and execution of strategic program plans, multi-tasking and managing time of project delivery by the project managers.Gather data, review where there are disparity gaps in healthcare and change processes, policies, electronic medical record (EMR) and procedures to decrease disparities and enhance access to care.Analyze and review disparate data to ensure it is clean and usable data, if so, develop programs and projects to address disparities.Provide support and management in tracking metrics, legal coordination with contracts, provide grant support, communication plans, own relationships with contractors/vendors and operational processes fulfillment and requirements.Works closely with IU Healths Community Health department on Social Determinates of Health (SDOH) initiatives and programsResponsible for kicking off the We Ask Before We Care campaign (WABWC), through capturing robust data on Race, Ethnicity, and Language. The capture rate increased by 5% within the first 3 months, currently trending at 97%. This initiative encompassed system-wide team member training, changes to the EMR and a full external marketing plan.Responsible for capturing Sexual Orientation and Gender Identify (SOGI) data as a second phase to (WABWC).Works closely with the Diversity and Inclusion office, Office of Transformation (change management), and System Strategy to ensure alignment on strategic planning initiatives.Implement training for Clinicians and Registration staff on the following: Trauma Informed Care, Race, Ethnicity, Language, SOGI (sexual orientation and gender identity), Equity Talk (Empathic Communication) and other training needed to provide our patients and communities with the best care possible.Implemented the first BIPOC Doula program at Riley Childrens Hospital.Attend collaboratives, conferences, and community initiatives on reducing disparities.Information Services, Indianapolis, IN 01/2020 - 11/2021Program Manager - End User ComputeOversees a portfolio of business and clinical projects to achieve specific program business benefits and outcomes. Coordinates information Services resources across many divisions to improve overall project efficiency and effectiveness. Forms strategic alliances by working with clinicians and business relationship managers. Coaches, counsels, and mentors cross-functional technical resources and teams to ensure a sound technical business strategy is in place to meet desired outcomes.Provide updates and metrics reporting to C-Suite executives.Review all risks and provide mitigation plans.Performs Kaizen events to review opportunities for process and continues improvements.Pursue new technology and opportunities for standardization across the entire hospital.Perform annual strategic planning events for the End User Compute TeamProvides recommendations for training videos and regional-specific communications on upgrades, migrations, and integrations to clinical staff and others by working with Corporation Communications and IS Clinical Communication departments.Provide strategic direction and deliver presentations to executives in Informatics and Information Services team members.Managed two employees, mentored, and coached them in their projects and provided performance reviews.TEKsystems, Indianapolis, IN 03/2019 01/2020IU Health Information ServicesSr. Project ManagerManaged infrastructure and software projects. Provided consulting engagements with vendors, corporate communications, Branding and Human Resources when necessary. Provides team coaching and mentoring with end user acceptance.Provided guidance on how to engage through change management through providing on-site In-Service training and assistance.Responsible for budget, scope, and schedule for each assigned project.Utilized Agile or Waterfall or a hybrid for project methodologies and lean processes when warranted.KAR AUCTION SERVICES, Indianapolis, IN 07/2017 - 02/2019Sr. IT Project/Program Manager, PMO & KAR ITSupport and execution of large and complex projects, managed IT business partner resource for delivery of projects while managing multiple projects at one time.Provided coaching, counseling and mentorship to junior experienced project managers, business analyst, and project coordinators.Managed program level project budgets, scope, and schedule to ensure projects were tracked and monitored through the life of the project.Provided strategic, lean, and financial management suggestions and guidance to further improve processes, upgrade systems and review software licenses and help foster growth and maturity to the PMO.Sr. Project Manager/Program ManagerDelivered multiple and complex projects within the ITSS (IT Shared Service) center and non-ITSS projects.Anticipated and resolved key technical, operational, or business problems that impact an entire business unit.Assisted leadership with the maturity and development of efficient processes and strategic development of the PMO organization.Engaged Organizational Change Manager to assist teams/organizations with adoption.Managed cross-functional resources across all projects within the programPresented at governance C-level meetings the status of the program projects and budgets.ROLLS-ROYCE CORPORATION, Indianapolis, IN 04/2000 - 04/2017Value Program Manager, AE 2100 Program, 2014-2017Supported reliability Assurance Board, Program Reviews, strategic growth, and supported Cost Reduction Review meetings.Partner with team to create aftermarket cost savings. Team with leaders to prevent disruptions and determine the best customer care practice.Find capability gaps and business growth initiatives as gathering customer insight.AE 2100 ProgramAs value management expert for AE 2100 Program, update and share knowledge with CFBU team. Also, Train, coach and mentor project team through its stages from start to close four gated processes.Rolled out best practices and best engine performance by tweaking Authorized Maintenance Centers build plans. Build business cases to reduce costs.OTHER EXPERIENCENacelle & Accessories Program Manager (2013-2014), Defense Operation Center Build Project Manager (2011-2013), Process Excellence Lead (2010-2011), Customer Program Manager (2007-2010), Warranty/Policy & Reliability Team Lead for the Energy Sector (2004-2007), Sr. Warranty Administrator Energy & Marine Sectors (2002-2004), Sales Coordinator Defense Sector (2001), and Human Resources Employment Coordinator (2000-2001) for ROLLS-ROYCE NORTH AMERICA.EDUCATIONMaster of Science in Management, 2006 Indiana Wesleyan University, Marion, INBachelor of Science in Business Mgmt., 2004 Indiana Wesleyan University, Marion, INLEADERSHIP EXPERIENCEIU Healths Information & Informatics Services Executive Leadership Coaching Cohort Program 2021Family Promise of Greater Indianapolis BOD 2021-2023; VP Executive Board Member, 2023-2024Indianapolis Great Banquet Board of Servants, 2019-2022Member of WIT Women in IT at KAR Auction Services, 2017-2018Member of Women & Hi-Tech, 2018Professional Development Chair, Rolls-Royce Black Employee Network ERG, 2015AWARDS&DISTINCTIONSPresidents Award Nomination, Rolls-Royce North America Women, 2013Honorable Mention for Managing $2.4 Million Defense Operation Centre BuildProject finished two weeks ahead of schedule and $100K under budget.Lightening Award, 2004Developed New Warranty Database that lowered non-quality costs 60%Lightening Award, 2003For Positive LeadershipDelivering Excellence Award, 2002Excellent Performance and Commitment to Warranty AdministrationLightening Award, 2000Led Rolls-Royce Indiana Black Expo Summer Celebration as part of R-R Diversity Initiative.Received 3rd Place for Best Managed Booth. |
