Candidate Information Title Customer Service Human Resources Target Location US-VA-Colonial Heights	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Human Resources ManagerBJ&#Street Address ;s Wholesale - Richmond, VAApril Street Address  to October 2018Scheduled team members using workforce management (WFM) softwareManaged employee records using PeoplesoftConducted employee interviews and hired new employeesPerformed Manager on Duty (MOD) functions in perishable departmentSupervised department audits (maintained 100% audit satisfaction)Ensured staff morale was at the highestReceiving Manager / Asset Protection ManagerWatched security videos and recorded bounced checksLiaisoned with local law enforcement to help investigations in criminal situationsPerformed daily high shrink countsMaintained high standard of organization to ensure inventory records were accurateReceiving Manager / Customer Service ManagerOversaw receiving of shipping trucks, direct story deliver (DSD) food vendors, and receiving of signs for the day(promotional / sales / rebates / signage)Reported negative inventory, damage reports, and department countsContinue to oversee Damaged / Defect Returns DepartmentOversaw yearly inventories and auditsTrained employees to provide customer service to the highest degreeDamaged / Defective Returns SupervisorScanned damaged and out of date items to remove from store inventoryReturned items to vendors for credit to maintain accurate budgetProcessed salvaged items to salvage vendors when appropriate, ensuring 30% return rates on salvaged goodsMember Service Team MemberAssisted customers with membership sign-upsProcessed customer returns and provided accurate refunds or exchangesCashierHandled customer payments and provided excellent customer serviceComputer / Technology and Workforce SkillsMicrosoft Office SuiteWorkforce Management (WFM) SoftwarePeoplesoftTC51 Touch ComputerRF ScannerForklift certified (expired, but would like to reobtain)