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Click here or scroll down to respond to this candidateCandidate's Name , Jr.Street Address Mountainview St.Morganton, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYHelping others is my passion. The ability to see the true needs of an individual and find a way to meet those needs effectively and completely is what drives my work. Having worked in the various arenas of customer service in healthcare, therapeutic and traditional education has given me a unique ability to understand the needs of individuals, families and schools in the process. My experience in building relationships with individuals and families enriches my value to an employer. My reputation and ability to increase individuals enrichment is validated through my diligent work ethic, significant experience in the healthcare realm.EXPERIENCEKM Distributing, Asheville, NC 2022-2024:Independent ContractorCustomer Service: Provide superior customer service to the 19 stores maintained in 2 territories.Management: Manage the overall operations of day to day functions while anticipating sales by ordering accordingly.Company Growth: Increased sales from $10,500 to $16,500 weekly average.GATE, Morganton, NC 2021-2022:Assistant ManagerCustomer Service: Provide superior customer service to the individual customers and their shopping needs.Management: Manage the overall operations of day to day functions while providing a safe environment for stakeholders.Accountability: Ensure financial assets are appropriately maintained throughout the day..Whetstone Academy, Mountain Rest, SC 2018-2021:Director of Residential LifeManage Employees: Manage All Residential Life staffStudent Management: Attend meetings required for each student and ensure all areas of residential life throughout the programRHA Health Services, LLC, Fletcher, NC 2017-2018:Program ManagerActing Behavior Specialist, Acting Group Home Manager for Emory, Absence Partner, Fill in for Mertz, and Riverview.Caught up all up of Behavior Specialist responsibilities spoke with QA on form revisions, Have managed master level positions and above with previous experience regarding this role. Educating staff on roles with related job responsibilities. References upon request.Rite Aid, Morganton, NC 2017-2017:Assistant ManagerCustomer Service: Provide superior customer service to the individual customers and their shopping needs.Management: Manage the overall operations of day to day functions while providing a safe environment for stakeholders.Accountability: Ensure financial assets are appropriately maintained throughout the day..Whetstone Academy, Mountain Rest, SC 2016-2017:Director of Admissions & MarketingConsultant Liaison: Worked with Educational Consultants and other referral sources such as Clinical Professionals to refer appropriate students to each school.Consultant Relations: Scheduled tours, marketed, networked built and maintained relationships with Educational Consultants that refer or may potentially refer to Whetstone.Brand Promotion: Worked in tandem with other programs that are not related to Whetstone to promote awareness of Whetstone Academy.RHA Health Services, Hendersonville, NC 2016-2016:Group Home Program DirectorHuman Resources: Responsible for advertising, interviewing, hiring, and training coordination for all new employees. Implementation of a progressive disciplinary system per RHA policy/procedures. Scheduled & coordinated all training requirements for all employees upon hire & annual recertifications.Management: Manager for 7 group homes. Managed the home managers to ensure coverage needs were met. Filled in for home managers in their absence. On-call for the home managers.Leadership: Served on the management team and clinical team. Filled in for other management team members in their absence. Liaison for the Hendersonville unit with corporate.Sedona Sky Academy & Ashcreek Ranch Academy 2015-2016:Director of Marketing & Admissions - East Coast RegionConsultant Liaison: Worked with Educational Consultants and other referral sources such as Clinical Professionals to refer appropriate students to each school.Consultant Relations: Scheduled tours, marketed, networked built and maintained relationships with Educational Consultants that refer or may potentially refer to SSA & ARA.Brand Promotion: Worked in tandem with other programs that are not related to SSA & ARA to promote awareness around both schools/programs.Brandon Hall School, Atlanta, GA 2010-2015:Worked in various Administrative Positions as well as Admissions to promote the brand of Brandon Hall School. Worked with Educational Consultants in a variety of capacities in order to facilitate awareness, trust, and increased admissions at Brandon Hall SchoolDirector of Consultant RelationsConsultant Liaison: Developed a module as a liaison for Educational Consultants to feel connected with Brandon Hall School by providing them with updates on students they have referred to BHS.Consultant Relations: Scheduled tours, marketed, networked built and maintained relationships with Educational Consultants that refer or may potentially refer to BHS.Brand Promotion: Worked in tandem with other programs that are not related to BHS to promote awareness around Brandon Hall School, as well as other local programs.Assistant Director of AdmissionsConsultant Relations: Initiated and built relationships with Educational Consultants on behalf of the Admissions Department of BHS to increase enrollment.Increased Enrollment: Enrollment increased from 140 to 180 students while marketing and branding to Educational Consultants.Initiated Interdepartmental Collaboration: Trained and developed consultant relations amongst all departments by working with consultants and increased day enrollment by 50% and boarding by 60% to reach BHS budgets for the first time in 10+ year history.Admissions Procedures: Developed a streamlined admissions process that was more consistent with other independent schools while keeping Educational Consultant feedback and Georgia standards into account.Director of Student Services/Associate Dean of StudentsInitiated Interdepartmental Collaboration: Created & developed the Student Services Management Team. The SSMT meets weekly as a proactive response to student/family behaviors that could be impacting daily life.Supervisory Responsibilities: Supervision of Medical Services & Residential Life. Worked with Educational Consultants regarding specific student/ family behaviors to develop proactive approaches to help the student and their family to be successful.Development of Standards: Developed a standard of consistency in disciplinary guidelines.Development of Policy & Procedures: Supervised all aspects of Medical Services, Residential Life, & Student Services along with developing policy & procedures for each department.Development of Infrastructure: Developed a new Residential Life department that solely reflected Residential Life at Brandon Hall School.Admissions Counselor/BestNotes AdministratorEnrollment Management: Increased enrollment from 36 - 110 student within the first year of employment.Promotion of Brand Awareness: Worked with Educational Consultants on building enrollment and identifying Brandon Halls mission and brand.Software Administration: Implemented a paperless environment by implementing BestNotes throughout the school.Stone Mountain School, Black Mountain, NC 2009-10:Admissions Counselor & HR AssistantAdmissions Inquiries: Received initial admission inquiries from Educational Consultants and potential families.Software Administration: BestNotes Administrator for SMS.CARF Accreditation: Lead SMS through the CARF accreditation process and received honorary mentions for work in individual and HR records and communication.Records and Documentation: Ensured all documentation requirements were met regarding student admissions and employee interviewing, reviews, & termination, process were completed per policy and procedures for the company and North Carolina standards.J. Iverson Riddle Dev. Ctr. Morganton, NC 1998 - 2009Progressed from a level I to level III Developmental Disabilities Trainer. Gained valuable insight and understanding of the effects of Autism on individuals and their families. Developed excellent management ability and learned to recognize and evaluate the skills necessary for trainers to be successful in their position.Developmental Disabilities Trainer IIISupervision of all Trainer Is & Trainer IIs and scheduling work hours. Performance evaluations completed during probationary periods, quarterly, and annual evaluations. Scheduled & servedOfficer of the Day (On Call) rotation duties for related area of supervision.Interviewed, trained, and hired Trainer I & IIs for assigned areas.Completed in home assessments of individuals and families with autism or on the now noted autism spectrum DSM-V..Scheduled supervision of day placement job tasks for autistic individuals to gain independence in daily living.Developmental Disabilities Trainer IITrainer II responsibilities develops strategies to implement programmatic strategies to teach developmental disabilities individuals to become more independent in social, leisure, and self-care aspects of independent living.Direct supervision to all Trainer Is assigned. Rotation of Office on Duty responsibilities which includes: report of all Accident/Incidents, supervision of all area homes/cottages.Submitted monthly evaluations on staff regarding the program implementation, quality of life assessment, and job performance.Served on Health & Safety Committee for the institution for 3 different areas that included performing safety checks for the state of North Carolina standards.Developmental Disabilities Trainer ITrainer I promotes independence and teaches individuals with developmental disabilities to have the best quality of life through activities & programmatic independence teaching strategies.Eckerd, Morganton, NC 1997-2001:Customer Service AssociateStore #1120 - Worked as a cashier, stocked and straightened shelves, other duties requested/assigned.Store #1288 - Worked as a pharmacy associate: provided customer service to pharmacy customers, filled prescriptions under pharmacist supervision, stocked and straightened shelves.VolunteerBroughton Hospital 1994-1996Worked with patients of Broughton Hospital. Broughton Hospital is a mental institution for psychiatric patients.AwardsReceived Volunteer of the year in 1996 from Governor, Jim Hunt for exceptional service in the Volunteer program at Broughton Hospital.Employee of the Month awarded October 2010 & January 2014 at Brandon Hall School.Received Global Education award in May 2013 at Brandon Hall School.EDUCATIONAmerican Intercontinental UniversityAssociates Business Administration |
