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Title Customer Service Pharmacy Technician
Target Location US-TX-Addison
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Candidate's Name , PharmDSUMMARYI am a dedicated and personable Pharmacist skilled in medication use for acute and chronic conditions. I educate prevention on treatments to improve outcomes. I have excellent interpersonal and communication skills, developed from nearly 15 years working in diverse retail and hospital settings EXPERIENCEWalgreen's Pharmacy #12907 - Staff PharmacistPlano, TX  07/2014 - 01/2024 Received, entered, and dispensed prescriptions while verifying accuracy, cost savings, and safety. Collaborated with on-site clinic practitioners to help better patient outcomes providing HIV prevention through PEP/PREP. Had a collaboration practice agreement with Primary Care doctors onsite. Advised patients on pharmacologic and non-pharmacologic therapies. Selected to work in 3 markets to convert newly acquired Rite Aid pharmacies to Walgreens; provided training to new and existing staff. Mentored post graduate pharmacist interns, pharmacy technicians and pharmacy technician students. Performed Medication Therapy Management. Administered a variety of immunizations while helping patients discover lapses in protection in preventable communicable diseases. Advised and consulted with patients on potential side effects, drug interactions, storage requirements, and directions for use and answered questions and explaining medication side effects. Received and verified incoming drug shipments, while monitoring drug overstock and shortages. Covered neighboring shifts when needed. Recognized for customer service skills in bringing up patient satisfaction. Eliminated third-party rejections through vigorous monitoring and communication with patients about delay statuses.Walgreen's Pharmacy Relief PharmacistDFW Metroplex  07/2012- 07/2014CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEAddison, TX 75001SKILLS Collaboration with otherHealthcare Professionals onsite Customer Service andRelationship Building Advisement and education Filling Prescription Orders Identifying drug interactions Insurance coverage verification Inventory management Vaccination administration Regulatory Requirements Automated PrescriptionFulfillment Rapid health testingEDUCATION AND TRAININGDoctor of Pharmacy:University of Iowa College ofPharmacyIowa City, IA  05/2012Honors and DistinctionBachelor of Arts:Interdepartmental StudiesUniversity of Iowa College ofLiberal Arts05/2009(Health Sciences- Multi-disciplinary)University of Iowa Hospital and Clinics - Pharmacist Intern-Ambulatory Care Iowa City, Iowa  12/2009 - 05/2012 Compounded an extensive variety of medications including sterile parenteral, intraocular, topical, and oral formulations for inpatient and outpatient use. Participated in inventory management and prevention of drug waste. Communicated compassionately with patients across the state. Used pharmacy and hospital software to verify prescription data and clinical information to notify senior staff about clinical issues using shared information systems. Solicited medical history information from patients to help provide best and most effective medical advice during discharge procedures. Prepared medications for mail delivery across the state. Passed yearly IV flow hood training to ensure proper aseptic technique. Worked regularly with the pharmacy automation system, ScriptPro. Counseled patients extensively on discharge regimens and chronic disease state medication management. Assisted with investigational drug protocols. Prepared IVF drug treatment regimens for women across Iowa. Assisted in adherence to strict hospital formulary guidelines. Worked with third party payors to help patients afford specialty and biologic medications thorough the Medication Assistance Center. Worked directly with patients, social workers, clinicians, and drug manufacturers to help individuals enroll in patient assistance programs. CERTIFICATIONSCertified BLS CPR/AED UsageAmerican Red CrossCertified Pharmacist ImmunizerAPhAState of Texas Pharmacist Preceptor.

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