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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOVERVIEWDedicated office professional, highly ethical. I thrive in a collaborative environment. I offer over 25 years combined experience in Administrative Management, Customer Service, Payroll, Billing, Property Casualty CSR, Document Control, Data Coordinator and Banking, as well as other skills. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Can proficiently operate all Microsoft Office Programs. Can work and interact effectively in a team environment. Exceptional Time Management Skills. Ability to develop and maintain strong business relationships. I have excellent communication capabilities, identifying and addressing issues via candid dialogue.Operations Analyst /- 08-2022- Present -US Tech Solutions- Contract Columbia, SCI Identify operational requirements and opportunities for improvement, by using all applications such as Main Frame, Sest, Sein, Maag, Pirs, Info, Srcp, Marx, cm8 and Excel as well as other company applications.I gather information by observing workflows, observing company reports, conducting etc. I Determine appropriate methods to analyze using relevant information, and data. I Document findings and make suggestions. I Establish and maintain quality standards. To ensure compliance with regulatory standards. I process all work assigned to me in the database.Administrative/Data Manager 01/2021 06/22- Allen University Columbia, SCResponsibilities include but are not limited to enter and process all submissions in J1, coordinating and executing a high quality and effective admission data flow, administer prospective/applicant student records in the admission contact management system & university wide ERP. Coordinate inter office/departmental communication flow. Answer all admissions incoming calls. Perform all NSLDS checks on all applicants.Document Control Specialist 10/2020 01/2021 Recruiting Solutions (Contract) Columbia, SCProvide clerical support to help maintain compliance in all operating units with a focus on document management (scanning, filing, archival, tracking, and reconciliation) maintain and generate reports from tracking databases.Administrative Manager, 09/2019 10/2020Federal Government Area Census (Contract) Columbia, SCManage and monitor all office administrative functions, such as personnel, payroll, supply, requisitioning, equipment and shipping. The Administrative Manager also provides ACO managers withadministrative reports. Systems used ECase, Chris, Dapps, ESS, E2 Travel, EPP, WEBTA, Oracle, PeopleSoft, Training, and Recruiting.Administrative Customer Service Tag & Title Clerk, 07/2018 to 9/2019 Department of Motor Vehicles Columbia, SCMaintain file documentation, update customers on the file status, and maintain accurate records of vehicle Titling within state guidelines Efficiently and accurately identify/analyze vehicle title/ownership documents within state guidelines Entered details such as payments, account information, and call logs into SCDMV system. Process vehicle titles following state guidelines Communicate with customers via email or verbally to handle title issues daily Provide face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations Process over 400 transactions daily.Property Casualty Insurance CSR Agent, 12/2015 to 06/2018 Marsh/ McLennan Columbia, SCResponded to customer requests via telephone and email and effectively answered questions and inquiries. Analyzed departmental documents for appropriate distribution and filing. Performed initial client assessment and analysis to begin the research process. Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies. Complete contract forms, COI, Tria, PFC Agreements, Workers Comp loss runs, non premium Endorsements, cancellations, billing, send task notices, renewals, prepare change of address records, and issue service discontinuance orders.Payroll Specialist, 12/2012 to 03/2015 Qualawash Holdings LLC Augusta, GAResearched payroll errors and processed payments for federal and state taxes, social security, Medicare, And various employee deductions, annuity contributions, and retirement plan withholdings. Responsible for ordering all office supplies and for managing the inventory of those disposable items Purchasedincluding shipping supplies Sorted, opened, and routed incoming correspondence and deliveries to help respond quickly to business and customer requirements. Produced highly accurate internal and external office collateral, communications, and forms such as letters and memoranda. Communicated with vendors/trucking companies via phone and email to confirm deliveries and respond to Inquiries. Ensured all pricing, signage, and display information was always correct.Payroll Consultant, 06/2012 to 12/2012 ADP Augusta, GeorgiaMaintained employee confidence and protected payroll operations by keeping all information confidential. Responded to employee questions and requests for information in a timely and knowledgeable fashion. Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave. Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in Wage rates. Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and Garnishments using 5 Tabs and OTC Software. Assisted various business groups with document organization and dissemination during acquisitions.OMS Supervisor, 01/2011 to 05/2012UPS Augusta, GeorgiaWork with both central and local dispatch offices to assist in managing load schedules. Answered customer inquiries relating to rate quotes, overages, shortages, damages, claims, and the tracing of The freight. Perform data entry functions (i.e. keying bills from manifests) Kept detailed records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into the UPS System. Supervise all package drivers.
Google IT Professional Certifications IT Support Cyber Security 06/2021Pleasant Home Nursing Centers 1992 Certified Nursing Assistant, Martinez, GAAugusta State University Augusta, GABusiness Management 1990 Some College CoursesT.W. Josey High School 1989 Diploma Augusta, GA |
