| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Garland, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHigh-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 10-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.SkillsRemarkable experience with automatedproperty Hotel operations and managementManagement system Solid knowledge ofcomputer Hospitality EnvironmentAccounting programs Sound ability to maintainfriendly Revenue generation and managementAnd positive manner with guests and associatesFront Desk Customer ServiceSuperior math skills and excellent budgetanalysis skills Computer knowledge of HotelA/R A/PGreat attention to detail, speed, and accuracyExcellent Fair Housing Compliance, M3 LaborManagementCommunication skills, both verbal and written.Skills: Software knowledge of Opera, NightVisionAuditing Inventory, Accounting, BanquetEpitome, Inn Quest, Micros, HSI, ADPWorkforce, M3Light Speed, Spa Soft, Fuse box Go-Concierge,Yardi, Pep PeopleSoft, NimbleGreeting, Housekeeping Inspections, PurchaseOrders,Purchasing, Accounts Receivable Accounts To, Audits, Credit, Managerial, Public Relations,Journal, Settlements, Proposals, Satisfaction,BrandManagement, Budgeting, Cash Handling, CostControl,Data Entry, Finance, Hotel Security Relationship Development Cost Control Corrective ActionsOperational Efficiency Strategic VisionFinance and Accounting Oversight 16 years of IHG experience, 4 years of Marriott experience 1 year of experience with Hilton2 years of experience with SonestaWork HistoryTask Force Assistant General Manager, 11/2022 to 07/2023 Hospitality Staffing Atlanta GaInteracted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Promoting and marketing the business involves developing strategies to attract new customers, as well as managing the overall process." budgets. It improved team efficiency by streamlining operations and implementing process improvements. Front Office Manager, 11/2021 to 11/2022Sonesta Hotel Dallas, TXEstablishes control systems for controllable costs and labor to effectively meet budget guideline Collaborates with managers, supervisors, and hourly associates to develop and carry out ideas and procedures to continuously improve department performance around SALT scores Ensures good communication between all departments and the front office to better serve our guests.Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.high-demandFront Office Manager, 05/2020 to 11/2021Sheraton Galleria Dallas, TXResponsible for hiring, training, and development of all associates working for the front desk Counsel's supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivitySupervises workload during shifts.Overnight Manager, 12/2014 to 05/2020Hotel Indigo Dallas, TXSupervise the operations of the front desk to ensure optimal level of service and hospitality is provided to the guestsTrain, direct the work of, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operationResolve customer issues, complaints, in a quick, efficient manner to maintain a high level of Customer satisfaction and quality serviceCompletes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper.Incoming Auditor, 09/2011 to 10/2014Dallas Joule Luxury Collection Hotel Dallas, TXAssist with the supervision and coordination of the accounting operations in the hotel Compile, review, reconcile, prepare, and analyze entries to facilitate the bookkeeping function Assist with the processing of financial statesmen's and other reports to ensure accurate timely informationFront Desk Manager, 10/2005 to 03/2006Belmont Hotel Dallas, TXAssisted with the inventory of various departments Managed guest service operations such as guest registration, bell service, telephone service, night audit, and guest reservations to ensure guest satisfaction and hotel profitabilityScheduled staff according to labor standards and forecast occupancy; assigned daily work tasks Corresponded with potential customers, providing any requested information concerning catering proposals, confirmation of booking, thank you letters, follow-up letters, etc Answered incoming phone calls and directed them to the proper department EducationAssociate of Arts: BookkeepingRichland College - Richardson, TXAssociate: Criminal JusticeEastfield College - Mesquite, TXAffiliationsIn my 25 years of hospitality, I have opened four hotels and closed one CertificationsMagnums Butlers International Magnums Butler Gold Certificate |
