Candidate Information Name Available: Register for Free Title Customer Service Project Manager Target Location US-OH-Toledo Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLELEADER  CUSTOMER SERVICE SPECIALIST Highly-qualified professional. Offering more than 18 years customer-centric services with the highest standards of leadership in supervisory roles. I am goal-oriented, driving results with initiative while maintaining tempo and focus. Understanding big picture and works as a consummate member of the team to met and exceed the standards. Brings respect tempered with personal courage to every assigned workspace.Experience2021 - 2024Assistant Store Leader Kroger Toledo, OHOperations of all departments and the duties of store management; shared responsibility for store performance in all areas of operation/human resources. Performed scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.2016 - 2024Project Manager Conduent HR Services (Formerly Xerox) RemoteAs project manager, I was responsible for initiating and maintaining client relationships. I monitored and enforced timelines, contractual terms, and regulations set by the clients. I assisted in developing the auditing process based off customer needs and ensured they were satisfied with the final product.2008  2016Senior CSR Conduent HR Services (Formerly Xerox) Maumee, OHAs a customer service representative, my responsibilities included adhering to HIPAA regulations, serving as a liaison between call center issues and project managers. Produce daily client reports, make outreaches, and kept above average accuracy in data input. Provide phone assistance to client employees participating in health care plans dependent eligibility verifications. Ensure that callers know to correctly fill out forms and have the correct documentation to prove their eligibility status outcomes.SkillsAccuracy in data input  Problem solving in timely manner  Protecting patient information  Leading large teams to success  Computer Literacy  Project development/management  Innovative and self-starting  Strong Communication  Training  Customer satisfaction  Ability to exceed expectations under pressure and time constraintsEducation1995-1997  Business Management Studies, University of ToledoClass of 1988 - Macomber Technical Vocational, High School