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Click here or scroll down to respond to this candidateCandidate's Name
Marana, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYNavy veteran with a proven track record of leadership, adaptability, and commitment to excellence. Possess strong organizational and problem-solving skills honed during 10 years of service in critical roles. Highly skilled in teamwork, project management, and effective communication. Seeking to leverage my military experience and technical expertise to contribute to a dynamic civilian organization, while continuing to embrace the values of discipline and dedication. Committed to achieving goals and exceeding expectations in any professional challenge.SKILLS & ABILITIES Technical Proficiency Troubleshooting and Problem Solving Analytical Skills Effective Communication Customer focused and solutions driven Critical Thinking Time Management Ethical and Legal Awareness Adaptability Cybersecurity AwarenessPROFESSIONAL EXPERIENCETARGET DISTRIBUTION 02/2022-08/2023Warehouse Associate Tucson, AZ Receive incoming shipments and verify the accuracy of the products received. Safely store items in designated locations within the warehouse. Ensure shipments are complete, accurate, and compliant with regulations. Keep detailed records of inventory levels and locations. Operate forklifts, pallet jacks, and other warehouse equipment safely and efficiently. Maintain the quality of products by following storage and handling guidelines. Adhere to safety protocols and guidelines to prevent accidents and injuries. Comply with company and regulatory policies and procedures. Maintain accurate records of all warehouse activities, including shipping and receiving logs. Collaborate with colleagues and supervisors to ensure smooth warehouse operations. Assist with special projects or tasks as needed. COMPUTER DIMENSIONS 12/2009-06/2014Tucson Business IT Service and Support Tucson, AZ Handling all aspects relating to IT business systems solutions. Consulting to implementation, strategic planning and budgeting, hardware and software management, user support, data security, backup and recovery and phone systems. Managing relationships with many vendors. Assist in software development solutions, run cable, build websites, and manage website marketing for Google ads and search engine optimization. CONVERGYS, INC. 08/2006-09/2009Customer Call Center Team Leader Tucson, AZ Lead and manage a team of customer service representatives, providing guidance, coaching, and support. Monitor team performance, including call quality, productivity, and adherence to company policies and procedures. Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. Coach team members on their performance on a regular basis,and write and deliver bi-annual performance appraisals. Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to a resolution. Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.) Through being able to take end-to-end ownership of employee issues that require liaison with others. Use and promote company recognition programs and understand the direct correlation between recognition and retention. Meet or exceed all deadlines for reporting. CARTEMPS USA 08/2001-11/2005Branch Manager/ Regional Manager Assistant Ft. Lauderdale, FL Supports achievement of location sales and margin goals by working closely with Location/ Regional Manager on assigned tasks and develops management skills to qualify for promotion. Grows sales by expansion of marketing efforts. Maximize margin by upselling customers to High-priced services. Analyze branch expenses and implement strategies to reduce overhead. Build rapport with business partners. Meet and exceed assigned branch core deposit goals. Maintain Income Statements, generate Income/Loss Reports, Stabilize platform/system by utilization of user friendly software applications and firewalls. ENTERPRISE RENT-A-CAR 11/1997-04/2001Branch Manager Sterling Heights, MI Responsible for assisting in all daily operations at the branch office. Responsibilities included, but not limited to: processing and analyzing income/loss statements, generating corporate revenue to increase monthly rental profit, and recruiting new employees to join the Enterprise team, scheduling drop-off/pick-up for customers reservations, promoting corporate incentives to customers to increase customer satisfaction, and coordinating of direct bill accounts including corporate rentals and customer insurance rental policy agreements. Manage all aspects of the branch's daily operations, including vehicle rental transactions, vehicle inspection, and maintenance, and customer service. Ensure exceptional customer service by resolving customer inquiries, issues, and complaints. Promote a customer-focused culture within the branch. Ensure that the branch operates in compliance with safety and legal regulations. Implement safety protocols and procedures for staff and customers. ELECTRONIC DATA SYSTEMS (EDS) 03/1995-10/1997Plant Floor Business Operations Warren, MIAdministrative Assistant Responsible for obtaining quotes on inter-departmental equipment and requests, maintaining accurate information within database information software, utilizing Microsoft Excel, Word, and Lotus 1-2-3, developing a system and series of charts and graphs to establish a more organizational methodology in regards to the development of charts and graphs including, but not limited to, distribution lists for purchase orders. Provide administrative support to plant management and other team members, including scheduling meetings, handling correspondence, and managing documents. Prepare and maintain documentation related to quality control, safety protocols, and compliance with industry standards and regulations. PEPSI-COLA CORPORATION 11/1992-02/1995Merchandiser Pontiac, MI Responsibilities included: setting up displays for upcoming promotional use and special events. Other responsibilities included ordering merchandise for appropriate vendors and for local small businesses. Ensure that PepsiCo products are prominently placed in store shelves, coolers, and other designated areas. Regularly restock shelves to maintain product availability. Monitor product inventory levels and report shortages or overstock situations. Maintain a well-organized backstock area. Inspect products for quality and freshness, removing damaged or expired items from the shelves. Build and maintain positive working relationships with store managers, owners, and personnel to ensure cooperation and compliance with PepsiCo's merchandising guidelines.EDUCATIONNORTHCENTRAL UNIVERSITY Graduated 2023Masters of Information Systems TechnologyUNIVERSITY OF PHOENIX Graduated 2009Bachelors of Business ManagementPIMA COMMUNITY COLLEGE Graduated 2007A.A. General StudiesA.A. Liberal ArtsMILITARY SERVICEUNITED STATES NAVY - HONORABLE Discharge 5/1993-6/2002 Radioman 2nd Class Petty OfficerREFERENCESAVAILABLE UPON REQUEST |
