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Click here or scroll down to respond to this candidateCandidate's Name
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Mobile Number: PHONE NUMBER AVAILABLE Message Contact: PHONE NUMBER AVAILABLEPROFESSIONAL PROFILEOffering over 15 years of experience in Customer Service and over 15 years of experience in Warehouse, Shipping and Receiving skills. Established a reputation as hard working, team oriented and trainable.SUMMARY OF QUALIFICATIONSCustomer ServiceOver 15 years of Excellent Customer Service skillsServed in the capacity of Team LeaderHandled and counseled customer inquiries on product services, upgrades, or disputesAssisted customers with merchandise selections and account maintenanceDiagnosed and solved customers complaints by performing on-line trouble shooting technical solutions to meet and solve the customers needsMaintained inbound calls in fast-paced, high volume call centersProvided sales support and maintained awareness of all promotions and advertisement for pre-existing and potential new customersAbility to navigate through multiple database programs to meet customers individual needsProficient in Microsoft OfficeData EntryWarehouseOver 15 years of Warehouse ExperienceSkilled in operating Heavy MachineForklift and Electronic Pallet JackAbility to Pick, Pack, and Stow according to assignmentsMaintained warehouse for cleanliness and/or safety hazardsExperienced and knowledgeable of warehouse operations and equipmentInventory control clerkTeam Lead DutiesTrained new employees in Quality Control, Trouble-shooting and how to calmly de-escalate irate customers while maintaining the companys procedural policies.Assisted supervisors with cross-training new employees when neededDepending on work assignment, I took calls as the Supervisor to provide a higher level of problem solving and conflict resolutionsCandidate's Name , Page 2WORK EXPERIENCEElwood Saffing, Indianapolis INReliable Staffing, Indianapolis INMSIL Staffing, Indianapolis IN04-2015 to PresentVarious Warehouse Temp Assignments, Duties listed belowPick and Pack OrdersShipping and ReceivingHeavy Machine OperatorOrder/Cherry PickerAssembly Line OperatorTool And Die OperatorSheet Metal PressFabricationInjectionSanitationQuality Control ClerkData EntryRF ScannerPallet JackJanitorialIndiana Staffing, Indianapolis, Indiana06/2001 to 12/2001SanitationJanitorialMaintenanceInspectorQuality Control ClerkAssembly line productionStericycle, Indianapolis, Indiana 12/2016 to 02/2016Customer ServiceExpedited inbound and outbound calls in a fast pace call center notifying customers of defective recalls on their vehicles airbagsConnected customers with their local authorized dealerships service department to schedule the recall repairs on their vehicleProperly notated/updated customers filesAmazon Fulfillment, Indianapolis, Indiana 08/2012 to 04/2014Warehouse SpecialistDepending on daily assignment, picked, packed or stowed merchandiseOperated heavy machines such as forklift or pallet jackMaintain warehouse operations safety policy proceduresDytel, Pelham, Alabama 08/2014 to 04/2015Customer Service/SalesPerformed general fundraising activities for various non-profit organizationsConducted cold calling to former and potential new customers for assistance with annual sponsorship donation drives for Alabama State Troopers, National Police and Fire Fighters Association, Gulf War and Vietnam Veterans, and Childrens HospitalsTelemon, Carmel, Indiana 01/2011 to 08/2011Customer Care Agent for HTC,Provided warranty repair exchanges on customers cell devicesSatisfied general customer service inquires I took calls as the Supervisor to provide a higher level of problem solving and conflict resolutionsTeleServices Direct, Greenwood, Indiana Greenwood 02/2009 to 08/2010Customer Service RepresentativeDarryl Walker & AssociatesSheet Medal Press FabricationDrill PressTool & DieInjection MoldingSpot WeldingArch WeldingInventory Quality Control ClerkData EntryVarious Temporary Assignments, Huntsville, Alabama12/2005 to 01/2009DirectTVCustomer Service Representative, Huntsville, Alabama 01/2002 to 08/2004Handled and counseled customer inquiries on product services, upgrades, or disputesProvided sales support and maintained awareness of all promotions and advertisement for pre-existing and potential new customersDiagnosed and solved customers complaints by performing on-line trouble shooting technical solutions to meet and solve the customers needsServed in the capacity of Team LeaderEDUCATIONBridgman High School, Bridgman, Michigan 09/1997-06/2001High School DiplomaAdditional TrainingTraining on various computer programs designed to meet the particular needs tailor made for that company. |
