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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Norway Court NWAndover, MN Street Address
PHONE NUMBER AVAILABLEQualifications SummaryExperienced customer service advocate with high energy and enthusiasm to meet customer needs. Strong sense of urgency when scheduling field service or handling customer calls. Effective administrator of budgets with good problem-solving skills for balancing customer needs with cost control. Excellent human relations skills necessary for directing remote field staff and internal call support. Excellent Communication skills with other managers, customers and employees.Experience1986 - Present Viking Engineering and Development, Fridley, MNManufacturer of Automated pallet assembly systems.Service ManagerAssure appropriate staffing of call centerDirect activities of Call center staffSchedule field service representativesTake customer calls for service parts orders and complaints and initiate actionPrepare service budget and administerMeet weekly with other operation management to provide communication between departments on machine issues and sales.Service Manager AssistantBack up for director of Service in his absenceScheduled remote field personnel with customersBack up for Regional Service ManagerTook Parts OrdersPrepared service quotationsReviewed all invoices for appropriate billingMaintained Service parts forecastAddressed Customer complaintsOtherResponsible for all Personal Computers including hardware and software needsProduction and Inventory ControlProcessed work orders for manufacturingMaintained picklists for production1985 - 1986 Stone Construction Inc.,Construction Company for BusinessesAdministrative AssistantPayrollReceptionistAccounts PayableAccounts Receivable.1981 - 1985 Nott CompanyHydraulic DistributorInventory Control CoordinatorPurchasing and receiving of all inventory for Fluid Power Div.Issued sales quotesEducationColumbia Heights Senior HighMultiple continuing education ClassesSupervision I - Employers AssociationAccounting I Anoka Ramsey Community College |
