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Candidate's Name
Street Address  SE 175th St #B103Renton, WA Street Address
Cell: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEExperienceClaims Specialist - GEICO Renton, WAJun 2022 - Oct 2023 Take incoming calls from policyholders, claimants, attorney office, and from other insurance companies to file new claims and resolve current active claims by making sure to document any new info Improved unresolved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims towards completion Maintained confidentiality of sensitive information according to privacy laws and company policies. Identified potential fraud indicators and referred cases for further investigation. Backed up fellow claims professionals in handling complex and problematic claims. Explained policy details, claims status and account changes to inform policyholders. Membership and Marketing Assistant - Northeast Indiana Public Radio Fort Wayne, IN Sep 2014 - Mar 2015 Supported Marketing Manager in day-to-day tasks and projects. Enter daily donation deposits to produce fundraising reports Supervise and direct a group of volunteers for monthly mailings Maintained a comprehensive database of contacts for outreach efforts. Assisted with execution of marketing campaigns, preparing content and collateral. Created engaging content for social media platforms, blogs, and newsletters. Worked with marketing manager to manage design projects and oversee brand guidelines. Call Center Representative - Parkview Randallia Hospital - Fort Wayne, IN Sep 2011 - Jan 2014 Completed high volume of inbound and outbound calls within deadlines. Assessed callers needs and escalated calls to specific departments and displayed positive, professional and empathetic tone to deliver consistently superior service. Demonstrated excellent communication skills when interacting with diverse customers. Delivered overhead announcements to specific hospitals in the event of an emergency situation Navigated multiple computer applications while conversing with customers. EducationSouthern New Hampshire University, Manchester, NHData Analytics - Bachelor of ScienceJan 2026 - PresentIvy Tech Community College, Fort Wayne, INVisual Communications - Associates DegreeJan 2011 - June 2014Deans List