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Candidate's Name , Sr.Street Address  EMAIL AVAILABLE(H) PHONE NUMBER AVAILABLE (C) PHONE NUMBER AVAILABLEEDUCATION: Tesst College of Technology: Electronics, Computers, and Telecommunication2000-2002Nextec, Inc.: A+, Network+ 2003Academy of Computer EDUCATION: A+, Network+ 2005, Fundamentals of AzureTECHNICAL SKILLS:CompTIA A+Azure FundamentalsM365 Office SuitesOperating Systems:Windows 7, 8, 8.1,Windows 10 & 11 professional & EnterpriseEXPERIENCE:ASSOCIATION OF PUBLIC HEALTH LABORATORIESIT SENIOR SPECIALIST 2022- CURRENTUTILIZE MICROSOFT INTUNE MDM TO MANAGE CORPORATE AND PERSONAL MOBILE DEVICESANALYZE TECHNICAL BEST PRACTICES TO IDENTIFY AREAS OF IMPROVEMENT TO ROUTINE POLICIES AND PROCEDURESMAINTAIN ACTIVE DIRECTORY INFRASTRUCTURE CREATING NEW USERS AND ASSIGNING RIGHTSMICROSOFT TEAMS ADMINISTRATOROFFICE 365 ADMINISTRATORPERFORM SYSTEM BACKUPSCREATE ACCOUNTS VIA POWERSHELLGRANT USERS PERMISSIONS AND DISTRIBUTION GROUPS VIA ACTIVE DIRECTORYIMPLEMENTATION OF KNOWB4 PHISHING SOFTWARETEAMVIEWER ADMINISTRATORASSIST SYSTEM ADMINISTRATORS WITH SOFTWARE PACKAGESIMPLEMENT AND MAINTAIN MULTIFACTOR AUTHENTICATION FOR STAFFASSOCIATION OF PUBLIC HEALTH LABORATORIESIT SPECIALIST 2014- 2022PROVIDED SYSTEM AND NETWORK ADMINISTRATIVE SUPPORT FOR WINDOWS 10 AND MAC OSCREATED AND MAINTAINED SOPSMONITORED LOCAL AND WIDE-AREA NETWORKSPROVIDED CUSTOMER AND NETWORK ADMINISTRATION SERVICES SUCH AS ELECTRONIC MAILACCOUNTS, SECURITY AND TROUBLESHOOTING, PASSWORDSMAINTAINED AND ADMINISTERED COMPUTER NETWORKS AND RELATED COMPUTING ENVIRONMENTSINCLUDING SYSTEMS SOFTWARE, COMPUTER HARDWARE, AND APPLICATION SOFTWARECONFIGURED, INSTALLED, AND IMAGED LAPTOPS FOR NEW USERSRESOLVED RELATED SOFTWARE AND HARDWARE ISSUESMAINTAINED THE LAN NETWORK OPERATIONS, INCLUDING LIMITED HARDWARE AND SOFTWAREINSTALLATION AND SET-UP, DOCUMENTATION, ADMINISTRATION, TECHNICAL MAINTENANCE, AND USERSUPPORTSUPPORTED 200+ STAFF AND 1000+ MEMBERS WITHIN HEALTH LABORATORIESSUPPORTED OUTLOOK 2010, 2013, 2017 AND EXCHANGE 2010, MAINTENANCE, TROUBLESHOOTING, CONFIGURINGINSTALLED, CONFIGURED, OPERATED AND TROUBLESHOT TIER 2-3 WINDOWS 7, 8, & 10 ISSUESINSTALLED, TESTED AND TROUBLESHOOT LOCAL AND NETWORK PRINTERSTROUBLESHOOTED SOFTWARE ISSUES AND COORDINATED PREVENTATIVE MAINTENANCE OF EQUIPMENTFIELDED HELPDESK REQUEST, CREATED IT DOCUMENTATION FOR PROBLEMS AND RESOLUTIONS VIA SHAREPOINTSUPPORTED LAPTOPS, DESKTOPS, IPADS AND ANDROID SETUP, SUPPORT AND TROUBLESHOOTINGCandidate's Name , Sr. Page 26920 Ironbridge LANE ; Laurel, MD 20707 EMAIL AVAILABLE(H) PHONE NUMBER AVAILABLE  PHONE NUMBER AVAILABLEPORTAL SOLUTIONS 2009-2014SYSTEMS SUPPORT ADMINISTRATORCONSULTANT (APHL)RESPONDED TO END USER REQUEST COMING VIA PHONES, EMAILS, AND REQUEST FORMSRECORDED, RESOLVED, AND DOCUMENTED END USER REQUEST IN A TIMELY MANNERUSING REMOTE ACCESS TECHNOLOGY WHEN NECESSARYINSTALLATION AND CONFIGURATION OF NEW COMPUTERS INCLUDING MS OFFICE AND ADOBE SUITEMAPPED PRINTER AND NETWORK DRIVESWORKED WITH VISTA, WINDOWS 7 & MS OFFICE 2007 APPLICATIONSSOFTWARE UPDATES AND UPGRADESHARDWARE TROUBLESHOOTING AND PARTS REPLACEMENTSINSTALLED MICROSOFT FOREFRONT ANTI-VIRUSWORKIED AND ADMINISTERED MICROSOFT SHAREPOINTTROUBLSHOOTING COMPUTER AND PRINTER HARDWARE/SOFTWARE PROBLEMSINSTALLATION/CONFIGURATION OF CITRIX MAINFRAME CLIENTSINSTALLED AND TROUBLESHOT BLACKBERRY ISSUESUSER ACCOUNT AND EMAIL ACCOUNT CREATIONS AND PASSWORD MANAGEMENTINTERACTED AND ANSWERED DIRECTLY TO NETWORK MANAGER & CHIEF OPERATING OFFICERTROUBLESHOT & MAINTAINED MS OFFICE COMMUNICATOR 2007MONITORED VPN & LASERS FOR FORM OF COMMUNICATIONNOW TECHS, INC. 2005-2009SYSTEMS SUPPORT ADMINSTRATORCONTRACTOR (APHL)RESPONDED TO END USER REQUEST COMING VIA PHONES, EMAILS, AND REQUEST FORMSRECORDED, RESOLVED, AND DOCUMENTED END USER REQUEST IN A TIMELY MANNARUSED REMOTE ACCESS TECHNOLOGY WHEN NECESSARYINSTALLATION AND CONFIGURATION OF NEW COMPUTERS INCLUDING MS OFFICE AND ADOBE SUITEMAPPED PRINTER AND NETWORK DRIVESWORKED WITH XP & MS OFFICE 2003 APPLICATIONSSOFTWARE UPDATES AND UPGRADESHARDWARE TROUBLESHOOTING AND PARTS REPLACEMENTSINSTALL SYMANTEC ANTI-VIRUSTROUBLSHOOTING COMPUTER AND PRINTER HARDWARE/SOFTWARE PROBLEMSINSTALLATION/CONFIGURATION OF CITRIX MAINFRAME CLIENTSINSTALL AND TROUBLESHOOT BLACKBERRY ISSUESUSER ACCOUNT AND EMAIL ACCOUNT CREATIONS AND PASSWORD MANAGEMENTINTERACT AND ANSWER DIRECTLY TO NETWORK MANAGERALTA IT SERVICES 2005-2005PC TECH-CONTRACTORNetwork ImagingLaptop and Desktop InstallationSoftware TroubleshootingInteract with client userData BackupCandidate's Name , Sr. Page 36920 Ironbridge Lane; Laurel, MD 20707 EMAIL AVAILABLE(H) PHONE NUMBER AVAILABLE  PHONE NUMBER AVAILABLEHILLS COMPUTER REPAIR 2003-2009Owner/OperatorCustoms WORKSTATIONSHome Network installationsSmall Business installationsBasic Network CablingWORKSTATIONS upgrades (Ram, CPU, HARDDRIVE, ETC.)Operating Systems upgradesInstallation of tape drive backupsPerforming backupsIP configurationsDesktop troubleshooting and repairBasic phone supportRemote Support (using MS Remote Assistance)UNIVERSAL SYSTEMS, INC. 1989-2003Data Entry SupervisorIP configurationsBasic Network CablingDistributed all copies to engineers and management from fax machinesInput information received from other cities into terminalResponsible for a team of ten to fifteen individuals work schedulesLiaison between engineers and data entry clerksPERSONAL REFERENCES: AVAILABLE UPON REQUEST