Candidate Information Name Available: Register for Free Title Customer Service Administrative Assistant Target Location US-AL-Montgomery Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Montgomery, AL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYDynamic and empathetic Customer Service Representative with over 5 years of experience in fast-paced call center environments. Highly skilled in resolving customer issues efficiently and courteously, having managed over 50+ daily customer interactions with a 98% satisfaction rate. Proficient in CRM software and call tracking applications. Demonstrated ability to adapt communication style to suit diverse clientele, resulting in enhanced customer retention and loyalty. Committed to leveraging problem-solving skills and a positive attitude to improve customer experiences and contribute effectively to team goals.SKILLS Customer Service  Critical Thinking Interpersonal Skills  Product Recommendations POS Systems  Accountable Payment Collection  Conflict Resolution Time Management  Sales ExpertiseEXPERTISESAM"S CLUBMontgomery, ALCashier/Customer Service 06/1993 - 07/2022Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.EDUCATIONN AND TRAININGBUSINESS ADMIINISTRATIONFaulkner University, Montgomery, AL 09/1988BUSINESS ADMINISTRATIONA.U.M., Montgomery, AL 09/1987DIPLOMAMONROE COUNTY HIGH SCHOOL, Monroeville, AL 01/1986