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Click here or scroll down to respond to this candidateCandidate's Name
Experienced manager, trainer and consultantTroy, IL 62090EMAIL AVAILABLEPHONE NUMBER AVAILABLE1. Have enjoyed the luxury of working with customers, employees, unions, and business owners for over 30 years.2. Skilled in sales, as well as developing proposals, bids and estimates for customers and businesses. 3. An experienced manager that has a history of respecting my staff working with them to provide a better working environment, while still setting expectations and maintaining a structured, disciplined environment.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceIndependent mechanical inspectorIndependent - Edwardsville, ILApril 2021 to PresentComplete mechanical inspections and provide detailed reports regarding cause, extent, and recommendations for repair.Facilitator/TrainerThe Kerry Group - St. Louis, MOMarch 2015 to August 2020Conducted workshops to promote knowledge of products, as well as sales techniques to improve individual, as well as store/business success.Also served as a professional consultant for new programs, both training programs, as well as travelling displays.Customer services, and Shop ManagerPRECISION RESTORATIONS - St. Louis, MOMarch 2014 to March 2015Updated company social network sites, performed inspections to compile estimates for restoration of classic vehicles. Presented estimates to customers and closed the sale based on that estimate. readied supplements for customer review. Wrote blogs for company site that were educational, also drafted stories to honor the vehicles we were working on in the facility. As Shop Manager I managed productivity and work flow. Service DirectorMcMahon FordMarch 2001 to July 2013for the last five years, worked as Service Manager and Service Advisor prior to 2008 at McMahon Lincoln MercuryService Manager, Chrysler and MitsubishiVarious Franchised DealersNovember 1985 to March 2001Service Advisor, Mazda, Hyundai, Suzuki, Nissan, Ford, Subaru, Volkswagen, Chrysler Service Technician, Datsun, FordEducationAssociate in Automotive TechnologyNashville Auto-Diesel College - Nashville, TNJune 1985 to April 1986None in Automotive TechnologyLewis and Clark Community College - Godfrey, ILJune 1983 to June 1985High school diploma in General StudiesAlton Senior High School - Alton, ILAugust 1982 to June 1985Skills Auto Service Management (10+ years) Financial Report Writing (5 years) Service Technician Experience (10+ years) Business Development (7 years) Conflict Management (10+ years) Microsoft Office (10+ years) Profit & Loss (10+ years) P&L Management (10+ years) Money Management (10+ years) Production Planning (10+ years) Employee Evaluation (10+ years) Employee Relations (10+ years) Employment Law (10+ years) Customer Service (10+ years) Customer Relationship Management (10+ years) Strategic Planning (8 years) Branding (8 years) Presentation Skills (6 years) Layout Design (2 years) Sales Management (10+ years) Leadership (10+ years) Proposal Writing (3 years) Auto Estimating (10+ years) Recruiting (10+ years) Budgeting (10+ years) Mechanic Experience (10+ years) Automotive Repair (10+ years) OSHA (10+ years) Time management (10+ years) Microsoft Excel (10+ years) Sales (10+ years) Management (10+ years) Negotiation (10+ years) Marketing (10+ years) Retail management (10+ years) Forecasting (10+ years) Teaching (6 years) Teaching (6 years) Education & instruction (8 years) Automotive service (10+ years) Management (10+ years) Management (10+ years) Restoration (10+ years) Auto estimating (10+ years) Customer service (10+ years) Automotive diagnostics (10+ years) Restoration Mechanical knowledge (10+ years) Customer service (10+ years) ManagementAssessmentsAutomotive maintenance ProficientDecember 2020Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor repairs.Full results: ProficientCustomer focus & orientation ExpertDecember 2020Responding to customer situations with sensitivity Full results: ExpertSales skills Highly ProficientJanuary 2021Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: Highly ProficientAutomotive maintenance ProficientMay 2021Knowledge of vehicles, vehicle maintenance, and repairs Full results: ProficientMechanical knowledge Highly ProficientApril 2021Understanding and applying mechanical concepts and processes Full results: Highly ProficientMechanical skills: Monitoring Highly ProficientApril 2021Understanding of machine dials, gauges, displays, and data charts Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills Understand financial reports and analysis of performance based on reports. Effective at identifying and instituting changes to positively affect customer and employee satisfaction and dealer profitability. Experience working with multi-franchise businesses and businesses with multiple locations collecting data for comparison and improvement and then working to implement processes to achieve the success desired. Practical experience making verbal, visual as well as written presentations in a clear, concise manner so that all involved understand current and future objectives. Hands on experience training and coaching sales personnel as well as technical staff based on feature and benefit, as well as inspection based opportunities. Working knowledge and familiarity with Dealertrack, ADP, Reynolds and Reynolds and UCS DMS systems. Recruited and trained Sales Consultants to achieve industry leading numbers of 2.3+ hours Per R.O., effective labor rate at or above 85% and CSI scores above 90. Recruited and trained technical staff, consistently achieving productivity at or above 120%. Familiar with and competent at all Microsoft Office systems including Word, PowerPoint and Excel. Train New Car Sales Professionals how to use feature and benefit technique to improve gross and customer experience. Increased fleet business and business exposure to realize over 200% gain in fleet traffic flow and achieving preferred status with many fleet companies such as PH&H and GSA. Experience with various Customer Data Base Systems such as Autobase, VIN Solutions and Autosoft. Experienced in facility design including layout, equipment, efficiency and liquidation of old equipment. [Type the sidebar content. A sidebar is a standalone supplement to the main document. It is often aligned on the left or right of the page, or located at the top or bottom. Use the Drawing Tools tab to change the formatting of the sidebar text box.]Experienced with Union Contracts and negotiating such contracts. Experienced with vendor contracts and negotiating such contracts. Proven ability to grow and expand business to include addition of desired franchise opportunities. Awards and Certificates Master Certified Service Manager, Ford Motor Company Master Certified Service Advisor, Ford Motor Company Master Certified Warranty Administrator, Ford Motor Company Multiple year Employee Excellence Award, Ford Motor Company Recognized by Ford Motor Company, Chrysler, Mazda and Mitsubishi for outstanding customer service. |
