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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEEMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYCompTIA A+ Certified solution-oriented, highly analytical, collaborative and resourceful candidate with more than ten years of technical troubleshooting, end user services and network experience. Skilled in developing and implementing technological solutions, I have dedicated my career to working in school based educational organizationsPROFESSIONAL EXPERIENCEPerScholas 10/2024 - PresentSenior Technical InstructorPrepare detailed lecture materials covering various topics in Information TechnologyUse multimedia resources, examples and real-world case examples to make concepts understandableEncourage class participation and discussions to ensure engagementDesign both theoretical and practical exercises to reinforce learningProvide clear instructions and grading criteria for each CohortOffer feedback to help students understand their strengths and areas needing improvementCreate comprehensive exams that assess students' understanding of the course materialWrite reports summarizing key takeaways from conferences and how they relate to the course materialShare Insights and new findings with students to enrich their learning experienceProvide timely feedback to students to help them track their progress and make improvementsFoster and collaborative learning environment where students can also help each other with their queriesRegular review the curriculum to ensure it aligns with industry standards and best practicesUse feedback to make necessary adjustments to the course content and delivery methodsAcademy of Hope Public Charter School 2023-PresentAdjunct InstructorDesigned and executed a curriculum for CompTIA IT Fundamentals certification preparationImplemented hybrid learning using Schoology and Canvas LMSUtilized Salesforce for attendance, student data, and communicationConducted ongoing assessments to tailor instruction to student needsCollaborated with fellow CompTIA instructors for enhanced learningManaged teaching assistants and tutoring effortsPrepared students for successful certification testingCovered computer system functions, maintenance and supportTaught software, database development and network configurationsAddressed security concerns in computer and network usageEquipped students with hardware and OS installation, repair, and configuration skillsEnsured adult learners received academic and support services and successMaintained accurate Salesforce-based records of attendance, progress and incidentsDC Scholars Public Charter School 2021-2023Information Technology Department ManagerProvided day-to-day software and hardware support to staff, students and parentsUtilized ConnectWise for efficient helpdesk ticket managementProvide remote assistance for distant learning needsManaged and deployed updates to various devicesCreated and maintained an inventory of all assets and the assets lifecycleSet up workstations, peripherals and email accountsProficient in printer/copier installation and Parpecut/Follow Print SoftwareMaintained accurate technology inventory using Asset TigerAdministrator over Chrome Console and network componentsExpertise in LANs, WANs, VLANs, Firewalls, Servers, Switches, VoIP systems etc.Skilled in Windows 10 and Server 2012 or higherSupported end-users with classroom technology and AV assetsDeveloped and managed technology distribution programHandle building access credentials and FOB access softwareManaged E-Rate government fundingMeridian Public Charter School 2017-2021Information Technology ManagerOversaw network maintenance via the contracting companyCoordinated with various technology vendorsProvided daily technical support for more than 500 students, staff and parentAssisted in distant learning needs for teachers, students and parentsManaged updates for desktop PCs, laptops and mobile devicesCreated and maintained an inventory of all assets and the assets lifecycleSet up workstations and peripheralsAdministered Active Directory user accounts, including email setupProficient in copier and printer installsMaintained Chrome Administrators ConsoleManaged LANs, WANs, VLANs, Firewalls, Servers, Switches, VoIP systems etc.Proficient in Windows 10 and Server 2012 or higherSupported classroom technology requests (projectors, smartboards, etc.)Operated and maintained AV assets and provided training as neededEstablished and managed the schools technology distribution programManaged the building alarm credentialsOversaw E-Rate Government FundingSupervised the network maintenance contracting companyCoordinated with the technology vendors (copier, VoIP, Cellphone, etc.)Provided student instruction when necessaryHealth Safety and Security ManagerOversaw the medical safety procedures such as: AED, Epi pen, and CPR trainingDeveloped, trained and managed high-performing Security OfficersLed weekly walk-through with the Operations team for oversightAssisted with the Fire-marshal walk-throughsMonitored and ensured proper functioning of fire, life and emergency systemsManaged CCTV, alarm and related security equipmentOrchestrated safety drills (fire, lockdown, and evacuation)Liaised with local public safety authorities for community relationsOversaw bus safety and arrival/dismissal proceduresManaged staff during arrival/dismissal dutyAssisted the Parent Engagement Team in coordinating school eventsContributed to the Emergency Response plan development and implementationCollaborated with stakeholders to implement security measuresEDUCATIONPerScholas IT Ready, June 2014 - August 2014CompTIA A+ Certification TrainingSilver Spring, MarylandCoastal Carolina Community College May 2011Associate Degree in Applied Science,Jacksonville, North CarolinaInformation System SecurityRelevant Courses: Routing and Switching I & II, Networking, Security Concepts, Linux/Unix Single User, Secure Administration, Intrusion Detection, Secure Routing/Firewalls, Defense-In-Depth, Introduction to Interpersonal Communication, and Introduction to CommunicationCertificate, Coastal Carolina Community College December 2010Cisco Network AcademyJacksonville, North CarolinaCISCO Information System SecurityRelevant Courses: CCNA Exploration - Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless, Accessing the WANCERTIFICATIONSDell Certified Technician September 2014CompTIA A+ CE #0743925 July 2024Microsoft Technology Associate #4314681 August 2010MILITARY EXPERIENCEUnited States Marine Corps 1994 - 2002Professional ReferencesMary CabrieleCurrent ManagerDirector of Career and Workforce ServicesAcademy of Hope Public Charter SchoolPHONE NUMBER AVAILABLEEMAIL AVAILABLEOsato OmokaroFormer ManagerOperations SupervisorDC Scholars Public Charter SchoolPHONE NUMBER AVAILABLEEMAIL AVAILABLEMike GrissomFormer Co-WorkerNetwork EngineerAll Covered IT ServicesPHONE NUMBER AVAILABLEEMAIL AVAILABLETyra MooreColleagueCounselor / Social WorkerMoore Therapeutic ServicesPHONE NUMBER AVAILABLEEMAIL AVAILABLEI wanted to take a moment to express my sincere gratitude for the opportunity to connect with you.Allow me to introduce myself: I am a former Service member who recently graduated from Coastal Carolina University, where I completed the Cisco Network Academy program and earned my degree in Information Security. Additionally, I obtained certifications in A+ and Network, and completed training through Per Scholas IT Readiness Program. With over 12 years of experience in Information Technology, including more than 9 years specifically in Education IT, I bring a wealth of knowledge and skills to the table.Throughout my career, I have had the privilege of working with various educational software platforms such as Schoology, Salesforce, and PowerSchool. My dedication to staying current in the field has led me to pursue self-paced training to obtain Security+ and Network+ certifications, with the ultimate goal of achieving my CCNA certification. I firmly believe that staying abreast of technological advancements is essential in the ever-changing landscape of Information Technology.While my proficiency in IT led me to this field, my passion lies in education. I have always found fulfillment in serving the community, particularly where children are involved. Whether it was as a Community Organizer for the first Boys & Girls Club of Union County NJ, a Military Recruiter providing career guidance, or a Student Counselor with the HYMN Organization, helping young |
