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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Circle DriveShoreham, NY Street Address
Mobile: PHONE NUMBER AVAILABLE / E-Mail: EMAIL AVAILABLEOBJECTIVE: To secure a long-term Managerial career within a progressive service company operating in one or more of the following areas Customer Service, Information Technology, Data Processing/Analytics/Reporting, Website Development/Hosting, Software/Process Development, Telecommunications, Health & Human ServicesWORK EXPERIENCE:1/2013 Present RG Wings (RG Wing Stop, Inc.), Mastic Beach, NYPresident-Owner/OperatorManage all daily restaurant operationsComplete weekly front-end and kitchen staff work scheduleAcquire all day-to-day restaurant supplies including but not limited to food and paper productsAct in any/all roles as and when needed including but not limited to Cashier, Cook, and ExpeditorManage all account payables including but not limited to Utilities, Insurances, Rent, Distributors, and PayrollManage all food menu/pricing databases for in-house cashiering system as well as all food delivery platforms (DoorDash, Uber Eats, Grubhub, and ChowNow)Handle/respond to any special requests or complaints from customersManage/Maintain all restaurant operating permits and certificatesEnsure all incoming and outgoing food (Including order handling/preparation) meets with all Suffolk County Department of Health requirements4/2000 10/2012 Aperio CI, Ronkonkoma, NY (Data Warehousing / Market Analysis, Customer Retention, Software Solutions)Clients in England, Germany, & CanadaQuality Assurance ManagerAdminister review and troubleshooting of all project-critical Production ProcessesEnsure that Web Applications function accurately and meet all internal and external requirements.Hands-On generation and execution of Test Cases for Web/Software testing.Lead development/improvement of Quality Processes and Test AutomationCoordinate/monitor all Production Process AuditsGenerate Project/Change Impact AssessmentsDefine QA Audit Requirements in support of all projectsSchedule QA resources to meet all project delivery milestones and deadlinesCoordinate testing efforts with overseas Client Test Teams as neededOversee/coordinate issue/defect investigations and resolutions via Help Desk system.Provide full scope of day-to-day management support and communications to all Quality Assurance and Regulatory Affairs staffConduct employee performance appraisals annually and staff guidance/advisement as neededInteract with all Project Team, Upper Management, and Executive Staff regarding mission-critical project events7/99 4/2000 Aperio CI, Ronkonkoma, NYProject CoordinatorEnsure projects adhere to established schedulesPrepare Project Requirement DocumentationCorrespond directly with Client contacts as neededHold Project Team MeetingsMonitor ongoing project status/progress5/97 7/99 ST. CHARLES HOSPITAL AND REHAB CENTER, Port Jefferson, NYAdministrative FellowshipAssistant to Executive Vice President & C.O.O.Data Coordinator integral in expense reduction project which resulted in $4 Mil. savings for 1999.Act as liaison between Technology Vendors and End Users of special function systems to assure maximum operational benefits for Major Modernization Program.Conduct analyses of product/service bids to assure prudent hospital purchases/contracts.Observe daily hospital operations/communicate findings to C.O.O.Investigate/address patient & physician complaints.Assure that material purchases meet hospital specifications and N.Y.S. reg. standards.Work with Assistant V.P. on full scope Materials Management tasks.Produce analysis spreadsheets/reports, formal letters, and memorandums.Attend all Director and Executive Staff Meetings.1/88 2/96 Employed at AHRC and Maryhavern Center of Hope during this timeframe Details Available Upon Request.EDUCATION: SUNY STONY BROOK, Stony Brook, NYW. Averell Harriman School for Management and PolicyMaster of Science, December 1997 (incl. Advanced Healthcare Certificate)SUNY BINGHAMTON, Binghamton, NYBA, Liberal Arts/Psychology, May 1993.ST. JOSEPHS COLLEGE, Patchogue, NYInformation Technology Applications Certificate, February 2011.AMERICAN SOCIETY for QUALITY (ASQ)Certified Quality Auditor (CQA) since 2009INFORMATION TECHNOLOGY SKILLS:Introductory VB.NET and JAVAProficient in all Microsoft Office Productivity Software (Excel, Visio, Access, Word, Power Point, Project).Experience with Oracle SQL, M.S. DOS Tools & Commands.Expertise in Design Specifications for Automated Test ToolsTRAINING & OTHER EXPERIENCESoftware Quality Assurance, Learning Tree - September, 2002Dale Carnegie Management Training Summer, 2000Recruited as Dale Carnegie Training Assistant - Fall, 2000Bicycled across the U.S.A. Summer, 1992Sky Diving Spring, 1991References Upon Request |
