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Click here or scroll down to respond to this candidateCandidate's Name
Queue Management and dispatch of tickets to various server admin groupsBessemer City, North Carolina, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEMarch 2017-March 2022Queue Management and dispatch of tickets to various server admin groupsDXC. IncKings Mountain, North Carolina, United StatesMarch 20th, 2017 to March 4th 2022Data Center server deployment, configuration, and support. Responsible for configuring ILO's and profiles in Oneview. Queue Management and dispatch of tickets to various server admin groups. Server patching via a Dell/EMC tool with a custom GUI.May 2016-September 2016Data Center Break Fix TechnicianTekSystemsCharlotte, North Carolina, United StatesFocused expertise on cabling, systems development, and providing server maintenance in an Apple data center.April 2013-April 2016Customer EngineerHP Services / HP IncCharlotte, North Carolina, United StatesSupported high-end clients, such as Bank of America, in providing desktop, laptop, tablet, and printer deployment and repair for HP, Dell, Samsung, and Lenovo systems. Key Achievements: Served as Subject Matter Expert (SME) in conducting root cause analysis to determine technical fault, rapidly acting to remedy a broad spectrum of issues. 2012-2013Level 1 TechnicianSA IT ServicesCharlotte, North Carolina, United StatesAddressed a wide array of technical needs for Bank of America, managing and deploying images and efficiently troubleshooting issues. Meticulously maintained logs of technical concerns with ticketing systems. Fostered and cultivated open and collaborative lines of communication for end users to gather vital information associated with errors/failures.2010-2011Field Technical Services AnalystPFI TechsFort Mill, South Carolina, United StatesResponsible for supporting desktop/network for Honeywell Scanning and Mobility production and office location. Configured and deployed laptops/desktops for support. Repaired varying degrees of software/hardware issues within devices.2007-2009Help Desk TechnicianRSI Home Products ManufacturingUnited StatesExpertly provided remote and onsite support for 400+ desktop users. Drafted comprehensive software installation and hardware configuration support documentation. Provided DNS support for extensive virus infections.Key Achievements: Proactively implemented Snap Deploy 3.0 to create system images from CNC computers, effectively streamlining PC configuration. Created CD's and scripts for installation of pre-configured Windows XP Enterprise edition. 2006-2006IT TechnicianBMC SolutionsCharlotte, North Carolina, United StatesServed in a leadership role to coordinate expansive installation, migrations, and upgrades. Oversaw a team of more than four individuals in facilitating timely project completion. Key Achievements: Influenced/implemented an expansive business relocation project impacting 600 employees. 2002-2006Distributed Systems TechnicianEDS for US Airways, American and United AirwaysUnited StatesEDUCATION-CurrentCertificationForsyth Technical Community CollegeWinston-Salem, North Carolina, United StatesMicrocomputing Certification, Forsyth Technical Community College, Winston-Salem, NCSKILLSActive Directory Cisco Data Center Data Center Operations DNS Remedy Server Admin Server Administration GUI MSFT Exchange Microsoft Exchange Server 2003 Queue Management Systems Development Deployment Migrations Wise Installer Altiris Graphical User Interface Data Migration Distributed Systems Cisco Routers Landesk TCP Vmware Ethernet OS/2 SMTP Token Ring ODBC Oracle Firewall Ghost VOIP Windows Mobile Comptia BMC Helix BMC Remedy BMC Blackberry Technical Services Wireless Vxworks Motorola DXC RF Dispatch Cabling Help Desk Subject Matter Expert SME CNC Root Cause Analysis EMC EDS Printers Scanning Maintenance Documentation Lotus Notes Microsoft Office Novell Windows Server 2003 Windows XPCERTIFICATIONSCompTIA A+LANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States |
