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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Fredericksburg, VA Street Address
SummaryDriven Optical Sales Associate with 10 years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop.SkillsCustomer Support/ServiceInsurance processingGoal-OrientedPayment ProcessingInventory ManagementStore OrganizationProduct KnowledgeTeam CollaborationTime management abilitiesExcellent CommunicationFriendly and HelpfulActive ListeningContinuous ImprovementsOrganizationStore Policies and ProceduresExcellent Written and Verbal CommunicationBuilding Customer LoyaltyProblem-solving abilitiesProfessional DemeanorMerchandise RecommendationsAdaptability and FlexibilityMultitaskingReliable and ResponsibleTask PrioritizationSelf MotivationMeeting Sales GoalsExceeding Customer ExpectationsBasic MathematicsMerchandise Receiving and HandlingProfessionalismFax MachinesData EntryBillingRetail SalesTime ManagementPoint of Sale (POS) SystemsTeam Lead/ManagerMicrosoft Access DatabaseMedical OfficeMedical TerminologyMicrosoft ExcelMicrosoft OutlookMicrosoft WordTelephone SkillsInsuranceRequest for Information (RFI)Patient EducationClaims ProcessingStore OpeningStore ClosingOrder SuppliesSales CommissionOphthalmologyLeadershipTeam PlayerExperienceAccess Eye Falmouth, United StatesOptical Sales Associate10/2015 - CurrentProperly fit patients with glasses that accommodate lifestyle, character and budgetI also obtain insurance authorizationI am responsible for the sale, repair and adjustments to patients eyewear.First Home Alliance Woodbridge, United StatesProgram Assistant01/2013 - 01/2014Coordinated client aspect of First Home Alliance workshopsConfirmed that all notices of requirement for workshop attendance were sent to homeowners and confirmed receipt of noticeConfirmed mandatory attendance for workshops creating spreadsheets tracking confirmation of attendance as well as followed up on actual attendanceManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Americas Best Contacts and Eyeglasses Columbia, United StatesCL Manager09/2009 - 01/2011Assist patients with the purchase of eyeglasses and contactsOversee payrollCoordinate weekly work schedule for other staffProcess Insurance claims for authorization of paymentMake daily bank depositsOpen and close store dailyOversee and assist associates with their individual duties to ensure efficient operation of the store on a daily basisOrder SuppliesHandled day-to-day operations.America's Best Contacts & Eyeglasses, Inc. Columbia, United StatesVa Technician08/2009 - 01/2011Assist first time contact lens wearers with the proper insertion and removal of lensEducate patients on the proper care and cleaning of lensAssist Doctor by prepping with the pre-examination and measurements for eye examResponsible for sales, ordering contacts and Doctor supplies, closing manager.Intermedia Marketing Solutions Inc Orangeburg, United StatesCustomer Service Rep/Supervisor01/2002 - 01/2006Answer incoming calls for a Hotel/Casino chainReserve hotel rooms for new and existing guestProvide detail information on upcoming events/promosMaintain service level and costAssist other TSR's with any questions/complaintsInform company contacts of any changes or new procedures and implement to client or hotel managementOccasionally assist Front Desk Receptionist.CITGO/Travel Mart Saint Matthews, United StatesCustomer Service Representative01/2000 - 01/2001Serve and greet patrons visiting the storeBalance cash drawerStock merchandiseAuthorize fueling for pumpsOrder and maintain store suppliesAudit/inventory.Southern Sales & Marketing Alexandria, United StatesReceptionist/Data Entry Operator01/1996 - 01/1998Duties to include answering and screening all incoming callsKey in factory generated invoices from various hardware chains, such as Home Depot, Lowes and Builders SquareBalance monthly commission statements for gross monthly sales to generate commissions owed to individual sales repsTrack purchase orders, and authorize return goods from customersFiling & faxingSort and deliver incoming and outgoing mailRespond to customer complaints/concerns regarding merchandise purchasedDispute resolution.Education and TrainingWidener University West Chester, PennsylvaniaHigh school diploma01/1996Work AuthorizationUnited StatesPersonal InformationTitle: Optical SpecialistLanguagesEnglishAwardsOptician of the yearAchieved highest sales of all opticians out of five locations two years in a row |
