Candidate Information Title Customer Service Team Lead Target Location US-NC-Fayetteville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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RHSUMMARYDedicated Customer Service DataAnalyst Team Lead with over 10years of experience in analyzingcustomer data, identifying trends,and implementing strategies toenhance customer satisfaction.Proven ability to lead teams,manage projects, andcommunicate effectively withstakeholders. Skilled in datavisualization, statistical analysis,and problem-solving. Seeking toleverage analytical skills andleadership experience to drivedata-driven decisions andimprove customer serviceoperations.SKILLSMICROSOFT OFFICE, ORCALE,REGIONAL NETWORKINFTERFACE (RNI), TEAM LEAD,LEADERSHIP, DATA ENTRY, ANDPROJECT MANAGEMENTROBYN HARVEYFAYETTEVILLE, NC 28314PHONE NUMBER AVAILABLE EMAIL AVAILABLEEXPERIENCEPUBLIC WORKS COMMISSIONCUSTOMER PROGRAMS ANALYSTFAYETTEVILLE, NC. 2019  PRESENT RESPONSIBLE FOR MONITORING, ANALYZING, AND UPDATING MDM, CCB, RNI, AND AMI SYSTEMS, AS WELL AS IMPLEMENTING AND TRAINING COLLEAGUES. COLLABORATED WITH CROSS-FUNCTIONAL TEAMS TO DEFINE PROGRAM SCOPE AND DEVELOP PROJECT PLANS ALIGNED WITH ORGANIZATIONAL OBJECTIVES. CREATED AND UPDATED MDM METER GROUPS FOR BILLING, RATE DESIGN, AND NEW SERVICE DELIVERY. CONDUCTED TRAINING SESSIONS TO ENHANCE TEAM MEMBERS' UNDERSTANDING AND ADOPTION OF NEW PROGRAMS ANDTECHNOLOGIES.PUBLIC WORKS COMMISSIONCUSTOMER PROGRAMS SPECIALISTFAYETTEVILLE, NC 2008-2019 DELIVERED EXCEPTIONAL SERVICE AND SUPPORT, RESOLVING INQUIRIES EFFICIENTLY, AND ENSURING CUSTOMER SATISFACTION. ASSISTED IN THE DEVELOPMENT AND EXECUTION OFPROJECTS/PROGRAMS ASSOCIATED WITH INTERNAL AND EXTERNAL CUSTOMERS. PROVIDED SUPPORT TO VARIOUS DEPARTMENTS BY GATHERING AND ANALYZING DATA, IDENTIFYING DISCREPANCIES, AND RECOMMENDING CORRECTIVE ACTIONS.CUSTOMER SERVICE REPRESENTATIVEFAYETTEVILLE, NC 2002-2007 PROCESSED CUSTOMER INQUIRIES, ORDERS, AND ACCOUNT CHANGES RELATED TO VARIOUS SERVICES, ENSURING ACCURACY AND EFFICIENCY IN ALL TRANSACTIONS. RESOLVED CUSTOMER COMPLAINTS AND ISSUES PROMPTLY AND COURTEOUSLY, MAINTAINING A HIGH LEVEL OF CUSTOMERSATISFACTION. PROVIDED DETAILED INFORMATION ABOUT PRODUCTS, SERVICES, AND PROMOTIONS TO CUSTOMERS, ASSISTING THEM IN MAKING INFORMED PURCHASING DECISIONS.RH ROBYN HARVEYFAYETTEVILLE, NC 28314PHONE NUMBER AVAILABLE EMAIL AVAILABLE2EDUCATIONPIEDMONT VIRGINIA COMMUNITY COLLEGE> COMPLETED BUSINESS ADMINISTRATIVE COURSES, WORD PROCESSING, SPREADSHEET, ENGLISH, ALGEBRA, AND EXCEL COURSES.COMPLETED THE LEARNING FOR LEADERS I IN MARCH 2013 AND LEARNING FOR LEADERS II IN JUNE 2016CURRENTLY PARTICIPATING IN THE SUCCESSION PLAN PROGRAM