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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dearborn Heights, MISUMMARYSeasoned professional with 10 years of experience in administrative and customer service roles, seeking a Remote Customer Service Representative position. Skilled in patient scheduling, complaint resolution, and insurance verification, with a proven track record in healthcare settings. Expertise in managing medical records and coordinating patient care, ready to deliver exceptional remote support. WORK EXPERIENCEChau Plastic Surgery Berkley, MIAdministrative Assistant May 2023 - Apr 2024 Managed patient scheduling, including arranging diagnostic appointments, surgeries, and consultations, ensuring seamless coordination of care. Executed comprehensive administrative tasks, such as preparing financial statements, reports, and medical documentation utilizing various software applications. Enhanced office efficiency by maintaining medical records, overseeing inventory, and handling insurance verification and billing processes.The Wellness Plan Detroit, MIFront Desk Assistance Mar 2022 - May 2023 Managed front desk operations, including the coordination of patient intake and discharge, ensuring a seamless patient experience. Facilitated appointment scheduling and calendar management, improving the efficiency of patient visitation flows. Handled laboratory processing duties and conducted unit audits, contributing to the maintenance of accurate and compliant records.Kresge Eye Institute Detroit, MIAdministrative Assistant Aug 2017 - Apr 2018 Enhanced patient experience by efficiently managing appointment scheduling, call forwarding, and visitor reception, ensuring seamless coordination of patient intake and discharge procedures. Maintained unit operations by overseeing inventory management, lab processing, and records auditing, contributing to the optimal functioning of administrative processes. Beaumont Hospital Royal Oak, MIUnit Secretary Oct 2013 - Feb 2018 Facilitated patient care by coordinating intake and discharge procedures, ensuring a smooth transition for patients and healthcare staff. Maintained effective communication within the healthcare environment by operating switchboard, forwarding calls, and providing accurate patient scheduling. Managed unit operations by overseeing inventory, processing laboratory work, and conducting audits to maintain organizational efficiency.Wayne County Dialysis Center Detroit, MIAdministrative Assistant Oct 2013 - Aug 2017 Managed front-desk operations, efficiently handling telephone inquiries, scheduling patient appointments, and directing visitors to ensure seamless daily workflow. Addressed and resolved patient complaints, contributing to the maintenance of high-quality care and service standards. Coordinated patient admissions and discharges while overseeing inventory management and lab processing to support unit operations.Beaumont Hospital Royal Oak, MICertified Nursing Assistant Oct 2012 - Oct 2013 Assisted with the nutrition and feeding of patients, ensuring dietary needs were met and maintained accurate records of patient vitals and linen inventory. Supported patient mobility and engagement by facilitating recreational activities and responding promptly to call signals, enhancing daily living assistance.Cashier Aug 2011 - Oct 2012 Managed financial transactions with accuracy and efficiency, ensuring the prompt processing of customer payments. Maintained a balanced cash drawer, demonstrating strong numerical aptitude and attention to detail. Brown Food Group Southfield, MICustomer Service Representative Dec 2008 - Dec 2010 Addressed customer inquiries and resolved issues to ensure satisfaction and maintain brand reputation. Facilitated communication between clients and the company to improve service delivery and customer experience. EDUCATIONHenry Ford Community CollegeCertified Nursing Assistant, Certified Nursing Assistant Jun 2010American Heart AssociationBLS Provider, CPR & AED ProgramSep 2018CERTIFICATIONSBLS Provider, American Heart Association Sep 2018SKILLSGeneral Office Mulch Line Phone System Intermediate Computer Skills Microsoft Word Data Entry Time Management Skills Novel System CPR Certified Goal Oriented |
