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Click here or scroll down to respond to this candidateCustomer service and collections specialist with over 40 years of experience in delivering exceptional service, resolving complex issues, and managing high-volume accounts. Proven ability to build strong customer relationships, improve satisfaction, and achieve account recovery targets. Skilled in problem- solving, negotiating, and utilizing tools like OKTA, Appian, and Symphony. Adept at maintaining confidentiality and working efficiently in fast-paced environments. Data Entry and ManagementCandidate's Name
Cost-benefit analysisReport writing and presentingMultichannel CommunicationAttention to DetailKnowledge of Relevant RegulationsConflict ResolutionPayment ProcessingJPMorgan ChaseSales & Collections SpecialistResponsible for contacting debtors to resolve outstanding balances through probing techniques and skip tracing, while negotiating payment arrangements. As well as manage account records, process payments, and conduct due diligence to address and resolve collection issues efficiently. GenpactSouth Oak High SchoolTexas Womans University - Denton, TXSenior Process Associate Lead - RemoteDiplomaNursingResponsible for managing and assessing various processes to ensure they meet quality standards and compliance requirements. My duties included reviewing application files, processing disputes and fraud claims, handling customer inquiries, and maintaining strict confidentiality of client information. Jan 2021 - Mar 2024Nov 2009 - Nov 2020BUSINESS MANAGEMENT & ANALYSISPHONE NUMBER AVAILABLE EMAIL AVAILABLE430 Walnut Dr. Murphy, TX 75094Ruby DonaldPROFESSIONAL EXPERIENCEEDUCATION & CERTIFICATIONSKEY COMPETENCIES05/1997Maintained strict confidentiality of bank records and client information. Processing disputes and process paymentsFile proof of claims in bankruptcyManage the collection of delinquent accounts while following policies and procedures Coordinate and work with internal and external resources for collections, repossession activities, and engage legal counsel.Proactively contact clients with overdue accountsNegotiate payment arrangements and settlements with clients to resolve outstanding balances. Monitor multiple accounts receivable aging reports and prioritize collections. Investigate and resolve discrepancies in payments, billing, and account balances. Cold Call and prospect for leads |
