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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | LINKEDIN LINK AVAILABLE Candidate's Name -Street Address b
IT Specialist
Objective: Seeking an opportunity to join a team and grow within Department of Veterans Affairs.
Summary of Qualifications:
Solid professional with eight (8) years of experience in customer service, investigating auto accidents and medical
claims. An ambitious and results-driven professional with 8 months of on-the-job experience with Gap Analysis and
Governance, Risk and Compliance (GRC). Experienced with reading policies and applying knowledge, adept at
analyzing information in a high stress environment to deter fraud and determine liability. A motivated stay-at-home
dad, who completed a 10 month on-the job focused Cybersecurity program with the University of Buffalo and desires
to join a team that will embrace their propensity to seek the latest information and strive for excellence. Inspired to
continually advance the understanding of Hackers via SANS Institute, Black Hills Information Security webinars, along
with other professional and educational resources. Goal driven to advance the methods of identifying and preventing
cyber threats for a company or organization, while helping organizations defend against Black & Gray hat entities.
EDUCATION
University of Buffalo, Buffalo, New York
School of Engineering and Applied Sciences
Courses: Network Security, Cyber Infrastructure & Technology, Ethical Hacking and DFIR, completed labs focused on
Endpoint Security, Data Loss Prevention, Honeypots, SIEM & SOAR, IOT & Physical Security.
Buffalo State University, Buffalo, New York
B.A in Mathematics
With a course load focused on Physics.
CERTIFICATION & SKILLS PROFILE
Certifications: Comptia Security + certification, Lean Six Sigma Yellow Belt Certification, University of Buffalo
Cybersecurity digital skills certificate, JumpCloud Core Certification.
Operating systems: Windows Client 7 & 10, Windows Server 2012 & Linux (Ubuntu, Debian, Kali)
Networking: Network Security
Programming languages: Python(novice)
Tools: Oracle VirtualBox, JumpCloud, Splunk, Wireshark, Nmap, GPO in Windows, CSF tools, CIS | CSAT Dashboard,
NIST-800-53 r5, NIST-800-53A, Zendesk, MS Teams, Slack, Nifty PM.
PROFESSIONAL PROJECTS
SOC Analysis/GRC Analysis | Cyvergance AI July 2023-Present
Tasked with analyzing company Policies and Procedures and cross-walking with the NIST-800-53 rev5 and continuous
monitoring of Cyvergance AI via JumpCloud
Currently reviewing processes on Configuration for automatic updates for anti-malware signature files on all
enterprise assets. Based on the NIST Control: System and Information Integrity (SI).
During shifts tasked with reviewing controls and providing suggestions for bringing Cyvergance AI in
compliance based on the CIS| CSAT Framework.
Used Zendesk ticketing system to meet the needs of clients.
Gap Analysis | Cyvergance AI March 2023-June 2023
Tasked with analyzing company Policies and Procedures and cross-walking with the NIST-800-53 rev5
As a team developed a policy on the Conducting of a Threat Model.
Conducted a Gap Analysis on the onboarding of Spring internship participants.
PROFESSIONAL EXPERIENCE
Cyvergance AI, McLean, VA
Cybersecurity Intern March 2023-Present
Promoted to GRC Team Lead. Leads 49 interns through the process of working with two Frameworks
CIS/CSAT and NIST 800-53-r5. While incorporating CSF Tools and NIST 800-53A-r5 and preparing briefings and
presentations.
As SOC Analyst, monitor real-time and stored logs and focus on professional development. Recently started
Splunk eLearning courses.
Moderator on a team responsible for the onboarding of over 270 interns.
Team Lead for 3 separate teams, collaborated with Team Leads to identify problems and create options for
problem solving.
Gap Analysis for onboarding process and Cyvergance AI using tools NIST 800, CIS Controls, and FIPS-199
Obtained core certification for JumpCloud.
GEICO, Getzville, NY July 2013 July 2021
Claims Service Representative (CSR) July 2013-April 2015
Customer Service Survey: 4.62 out of 5.00.
Became Licensed within the second week of transition from orientation training.
First contact for reporting of auto accidents.
Reviewed files for elevation.
2/2 SAT/SAT TPA (Internal Compliance Audit).
Performance Monitoring Team (PMT) April 2015-April 2016
Worked collaboratively as a champion for training SPP(Supervisor Prep Program) associates & A cert for
SPP s.
Completed Calibrations with management.
Filled in for Supervisors on the floor when coverage was below operational standards.
Peer Coaching & New training class assistant.
Began taking core Business Courses.
TCR1 Claims adjuster April 2016-October 2017
8/8 SAT/SAT TPA.
Investigated various Auto accident claims, where partial liability could be attributed to both parties involved
in accident.
Collaborated with the Special Investigations Unit to deter fraud.
Medical Management Department (Med Pay) October 2017-July 2021
Highly rated in department.
Project bridging the gap between First Party Medical Claims and Underinsured Motorist Bodily Injury Claims.
Customer Service Satisfaction rating 85%.
Responsible for the reviewing and confirming of medical bills before issuing payments and fraud mitigation.
6/6 SAT/SAT TPA.
Professional References:
1. Anna London, Founder and CEO, Cyvergance AI, Contact#: PHONE NUMBER AVAILABLE email: EMAIL AVAILABLE
2. Mike Root, Assistant Vice President, GEICO, email: EMAIL AVAILABLE LinkedIn: LINKEDIN LINK AVAILABLE
root
3. Brendan Sweet, Bodily Injury Claims Manager, American Family Insurance, email: EMAIL AVAILABLE
LinkedIn: LINKEDIN LINK AVAILABLE Contact#: PHONE NUMBER AVAILABLE
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