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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEDecember 6, Street Address
Dear Hiring Manager:Thank you for the opportunity to apply for the open position at your company. Upon reviewing your job description, you are looking for a candidate that is extremely familiar with the responsibilities and can perform them confidently. Given these requirements, I am certain I have the necessary skills to successfully do the job adequately and above expectations.I am an efficient college student currently attending Daytona State College working on my associate in business. During my academic career, I also managed to accrue nearly 10 years of work experience. I had the privilege to work at Rx Plus Pharmacy/ Expedien Rx Pharmacy as a customer service pharmacy technician role, where I learned valuable professional skills such as prescription verification and provider relations. Whether working on academic, professional, or extracurricular projects, I apply proven, multitasking, problem-solving, and analytical skills, which I hope to leverage into the role at your company.After reviewing my resume, I hope you will agree I am the competent candidate you are looking for. I am looking forward on elaborating how my specific skills and abilities will benefit your organization. Please contact me at PHONE NUMBER AVAILABLE or via email at EMAIL AVAILABLE for a convenient meeting time.Thank you for your consideration, and I look forward to hearing from you soon.Sincerely,Candidate's Name
Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE.EducationDAYTONA STATE COLLEGEDeland, FL 32724Associates degree Business administration expected graduation May 2024Associates Certificate for Business graduated May 2023Pharmacy Technician License graduated September 2016High School Diploma Graduated 2007Work HistoryShields Health Solution Dates employed 8/2023-CurrentPatient Engagement SpecialistProactively coordinate medication refills including data entry and pharmacy claim adjudicationMake outbound patient refill phone calls and complete the patient refill request.Answer, resolve and triage inbound inquiries.Clarify prescription orders with pharmacist and/or clinician as appropriate.Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.Manage, organize, and update relevant data using database applications.Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.Identify trends, resolves problems; recommend improvements; implement change.Actively participate in process improvement initiatives.Act as a value-added business partner to stakeholders throughout the organization.Protect organization's value by keeping information confidential.Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.Flexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am EST Other duties and/or responsibilities may applyRx Plus specialty pharmacy Dates employed: 08/2015- 8/2023Specialty Customer Service Pharmacy TechnicianMy duties consist of answering incoming calls helping with completing orders, charging credit cards, runs insurance for patients to verify if the medication is approved or will need prior authorization paperwork, If the medication requires prior authorizations send the correct forms to the physicians office. Letting the MD office know exactly what is needed to complete and get an approved prioe authorization. Answer incoming phones calls from patient or Physician who calls the specialty department to set up deliveries to infusion centers or MD offices. Calls the copay assistance company to correct the claims that are rejecting that are supposed to be approved. Help the patient get signed up for copay assistance or go through the process and help get free medication from manufacturer. Also, sends refill request to the MD office if the electronic refill request fails. Types refills that have been sent in by the MD office for approval, runs prescriptions that the patient or MD office calls for and fix failed orders. Conduct peer to peer interviews with candidates for the specialty and processing team.ATRIA SENIOR LIVING Dates Employed: 07/2013 08/2015Resident Aide/Med TechHelps clients with their everyday needs, including using the toilet, bathing, getting dressed, serving food, feeding, and collecting food trays. Aids residents with limited mobility by helping them walk, lifting, and transporting. Also helps with other tasks such as recreational and social activities. In addition, assist dementia & Alzheimer patients with their everyday needs. Greets visitors, trains new employees & provides administrative support.ANGELS HELPING HANDS Dates Employed: 09/2009 11/2011Office ManagerGreeted & assisted employees, visitors, clients, & potential clients. Answered incoming calls & handled callers inquiries. Maintained a sufficient record of office supplies. Picked up & delivered mail. Coordinated the repair & maintenance of office supplies. Collected, verified, & inputted weekly time sheets. Ran background checks on potential employees. Collected the necessary information in addition to writing invoices for clients. Made daily deposits. Prepared payroll & administered employees checks.OAK MANOR Dates Employed: 06/2008 - 05/2009Resident AideAssisted residents with their daily needs, which included using the toilet, bathing, getting dressed, serving food, feeding, and collecting food trays. Performed several housekeeping duties which included cleaning, cooking, and laundry. Also helped with other tasks such as recreational & social activities. Daily medication administration to residents.SKILLSComputerMicrosoft: Word, Excel, PowerPoint, Access, Outlook, Edge, QuickBooks, CarePoint, Cypress, Salesforce, Teams, Epic, Dialpad, TelemetryProfessionalTeam player, self-motivated, fast learner, self-starter with excellent interpersonal skills, problem solver, work well under pressure, strong organizational skills, strong leadership abilities, great work ethic, outstanding communication, and strong negotiation skills.REFERENCES Available upon Request |
